Corsair Raven

Hello all, this issue has been reported and is currently being investigated. Once I have an update I will be sure to share! In the meantime, feel free to bring any tickets or ticket numbers to me.

Hey there! I am sorry to see this happen with your link cable. Can you please create a ticket on our support portal and provide me with the ticket number so we can look into this as soon as possible? EDIT: You can make the ticket here: https://help.corsair.com/hc/en-us/requests/new

If you are having issues with iCUE Link devices Blinking red, please create a ticket with our support team here: https://help.corsair.com/hc/en-us/requests/new .

Hey everyone! Thanks for being patient with us while we investigated this issue. We just published an article with instructions on a fix: https://help.corsair.com/hc/en-us/articles/14066443517709 I did also test this on my own unit and wireless functionality and multipoint functionality have been restored.

Hey there, sorry to hear that you are encountering an issue with your board. For this issue, I would try force updating the firmware. Maybe even a few times in succession.

Did you make sure to run the fan setup Wizard?

Have you already tried reseating the USB cable for the AIO? When reinstalling iCUE, did you ever attempt the clean install? : https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

I suggested the commands as they can help when ever there is a corrupted or missing system file. Here in the faulting module it shows that something within windows I causing the error. "Faulting module path: C:\WINDOWS\System32\ucrtbase.dll"

I was wondering if there was a mismatch like version 1 firmware vs the other device having a version 5 firmware.. but that does not seem to be the case. Go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

As of right now, it's not currently supported. With every update of iCUE we release patch notes, when the cards are supported I expect that would be mentioned in the software enhancements/updates section.

Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

Looking at the faulting module path, it looks like something within windows is causing the crash. I would launch Command Prompt as Administrator by searching for "Command Prompt" in the windows search tab and right clicking and running as administrator. I would then run the following commands: "Chkdsk /f /r" This will look for errors on the drive and correct them if the errors are on the drive(s) in the system. "DISM.exe /Online /Cleanup-image /Restorehealth" This will repair the Windows image if there are errors in the Windows files. "sfc /scannow" This will also scan and replace damaged files within the Windows install. Please remember to type these commands in without the quotations in the command prompt. If that does not help, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

Do you have any fans connected in ports 1-3 on the lighting node core? If so, are the the same series of fans?

If the faulting module points to iCUE, it might be worth repairing and clean installing iCUE. If you continue to have issues after that, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

What is the current firmware version on your Dark Core and Receiver for the mouse?

Make sure to setup your lighting in both "Lighting Effects" and "Hardware Lighting". Hardware lighting is for when iCUE is either not running or installed, whereas Lighting effects requires iCUE to be running in order for those effects to take place. That's why they are two separate settings in iCUE that seem to have very similar functions.

There might be an entry in event viewer regarding the crash that can point you in direction of the issue. If you can provide a screenshot of the event viewer details for the exact crash it might help.

You are welcome!

No worries, please be patient with our agents as we try to work through this significantly busier season. They are doing everything that they can.

Have you already tried reseating the LCD module and the Commander Core 20-pin to see if that changes anything?

Have you tried clean installing iCUE? https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-#:~:text= To uninstall iCUE%3A 1 Open Control,of programs%2C then select Uninstall . More

Hey there, sorry to hear that. I am going to have someone take a look and follow-up with you. Keep in mind that this season is very busy for our support team.

I will see if the agent assigned to your ticket has a chance to take a look. Please keep in mind that this season is known to be very busy. Keep an eye on your ticket for any further updates.

Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

Hey there! It looks like this was recently brought up with an agent. They should be replying soon. Keep an eye on the ticket(s) for further updates