Corsair Angie
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Posts posted by Corsair Angie
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On 12/9/2021 at 5:20 AM, Debora said:
I have the same problem, I bought the hs70 pro wireless model in July 2020 so it is out of warranty. My problem is that one day the headset fell off the table and from that day on the battery lasted less and less. Today the battery lasted only 20 minutes. I live in Argentina so I assume that I do not have a Corsair technical service to go, so I would like to know if there is anything I can do before buying a new model. Thanks.
Hey Debora, sorry about that - I think you should still try to contact support and see how they can help you over in your area. Have you tried going to the place where you bought it in Argentina as well?
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On 10/20/2021 at 4:28 PM, WhiteLighter said:
Ok, hear me out: Can we please fix the button issue with the main tower so that when I press it, it can act as an on/off switch? perhaps add this to the iCUE software in a future update or something? I leave my computer on 24/7 and have the iCUE nexus on to show me my CPU/GPU temps at all times. I just turn off the monitor when not home or going to sleep. I don't want to have to shut down the iCUE software because it also shuts off the NEXUS display. So, I just unplug the power cable to the towers for the night. I don't see why using that button as an on/off switch is a problem. Unless I'm doing something wrong, this isn't working as a power button and upon googling everyone has this issue.
Hey WhiteLighter, thank you for your suggestions. Your feedback is always appreciated and I will make sure this feedback goes to the right eyes and department.
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19 hours ago, R3IDx said:
Today my headset randomly decided to brick itself. It was connected via wireless mode with the dongle but couldn't mute the mic, switch to wired, also had no overall "control" to say over the headset. I did a shutdown by holding the mic mute button down and that seemed to fix half the issues.
So now I am able to use the headset completely fine but ONLY in wired mode. When I go to icue to pair the dongle shows up but nothing ever happens after I click pair. I've tried downloading old icue firmware and then the dongle doesn't even show in the software. My buddy had a similar issue with his Virtuoso and downloading an older firmware and forcing it to update it solved his issues. However, I can not find a download for any older or even the latest dongle firmware.
TLDR: Headset bricked, fixed, dongle still bricked. Need latest or older dongle firmware to try a force update. I have the non special edition, carbon corsair virtuoso.
19 hours ago, Neto said:Here, the same problem also happened and at the same time
Hey R3IDx and Neto - what are the firmware versions of your VIRTUOSOs and your dongles?
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On 12/10/2021 at 12:30 PM, GettnBetter said:
When my computer goes to sleep, iQUE crashes when it resumes. Most of IQUE is still running but the icon near the time is no longer visible and many things hang up as a result. After resuming from sleep, the computer hangs during reboot where I have to press the power button This has been going on for some time.
If I remove iQUE, no problems occur relating to sleep. There is clearly something wrong with iQUE and resuming from sleep
Hey GettnBetter - so some users have expressed that iCUE can be intensive on the systems. What verison of iCUE are you running and what is your operating system? If possible, if you'd like to share your computer specs - that would give me a better idea of what could be causing this issue. Thanks!
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Hey manekiosu, sorry I'm a little confused so I just need a little clarification. Your USB ports are broken so you can't update your USB dongle for your mouse? (But you also need to update the mouse too right?)
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On 11/6/2021 at 10:11 AM, mdk09 said:
Anyone know why this happens? I attached a picture of what it looks like when I first boot up. After 10-15 minutes, it fully lights.
Hey mdk09, sorry you're experiencing these issues. Besides checking on your iCUE version (Release Notes section: https://forum.corsair.com/release-notes/icue/418209-r14/). Please look at this thread too and since if any of the suggestions of c-attack could help you (https://forum.corsair.com/forums/topic/173796-h115i-platinum-has-little-to-no-blue-lighting/#comment-1004545). If you think it's an LED issue, then please reach out to our support.
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On 12/7/2021 at 2:19 AM, mobi666 said:
Hi, I just installed the iCue H150i Elite LCD display cooler. The LCD looks stunning, however there are some issues/features that could be added via iCue:
- LEt us allow to customize the text/labels used on the LCD: At the moment there is a differnce in what shows on the LCD vs what is shown on the iCue Nexus. I know that the labels shown come from the sensors on the dashboard. So when you want to change the label on the LCD you need to go to the icue dashboard, add the sensors, and then rename the sensor. But the way that sensor name is shown is different between the Nexus and LCD; and that is stupid. 1 example. I have renamed the CPU temp sensor to 'CPU Temp'. On my iCue nexus it shows as 'CPU temp'. But on the LCD it shows 'CPU CPU temp'. So somehow on the LCD it adds the sensor category name in there.
Also, it would be great if we could change how the sensor name/label looks like on the LCD scree, for example if I want 2 rows of text instead of 1 row
Furthermore, there is only 1 dual sensor option on the LCD where you can select to show 2 things (like CPU & GPU temp). However the layout on the screen makes everything very small, and the name of the sensor is not shown anymore.(so you basically don't know what you are looking at). Can you please add more split layout screens for us to use? Or even better, a 3 or 4 option layout where we can show cpu, gpu temp, and 2 other sensors, that would be even better given how big the LCD is.
Finally, when I switch between screen types in icue, the sensor displayed is not saved, it always defaults to the coolant sensor. Please fix this as it is very annoying having to redo the changes every time you change the screen type!
The LCD screen is great, really bright and detailed, but the current iscue software is limiting what it could be used for.
Hey mobi666, so while I'm only a mod and part of technical marketing - I always make sure to show these comments and suggestions to the departments accordingly. Just wanting to bump your thread so others can chime in as well. Feedback is always definitely appreciated.
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On 12/11/2021 at 6:05 PM, BartomeuSG said:
HI guys!
A few days ago I bought the liquid refrigeration H100i Elite Capellix. With this refrigeration comes a Commander Core, which does not detect my icue application.
I have run all the tests Corsair recommends and none have worked for me. Everything is connected correctly, the USb 2.0 does work and the fans, water pump and LEDs do work correctly, the only problem is that ICUE does not detect the Commander Core and I cannot change the color of the LEDs or the speed of the fans.
I have a Lighting Node Core, and ICUE if it detects it.
Thanks for your attention!!
Hey BartomeuSG, what version of iCUE are you running? Make sure to also check out the Release Notes section (https://forum.corsair.com/release-notes/icue/418209-r14/). It sounds like everything is correct so I'm wondering if it's just a wire/connection thing. Please keep me updated.
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On 12/13/2021 at 8:38 PM, MadSad said:
This didn't seem to help, but I appreciate the response.. It's not like the blue isn't showing up at all, its just extremely dimmed and overwhelmed by the brighter colors. Guess I'll contact support and see if they can help me. Thanks!
Hi MadSad, what version of iCUE are you running? Please check out the Release Notes section to see if you're up to date (https://forum.corsair.com/release-notes/icue/418209-r14/). Besides doing everything c-attack mentioned or even possibly repairing iCUE - if it's an LED issue then it will need to be brought up to support (https://help.corsair.com/hc/en-us/requests/new).
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On 12/14/2021 at 9:42 AM, kevjtro said:
When are these going to be shipped? Ordered on November 6th with a 4 week wait time, going on week 6 with Xmas approaching fast with no updates.
Hey kevjtro, I'm getting the webstore team to look into it. If its OK - can you PM me a screenshot of your order details?
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On 12/1/2021 at 11:34 AM, Captain_Dada said:
Please I really need help, if you have the drivers 😕
Hey Captain_Dada, I'm sorry you're experiencing these issues - what version of iCUE are you running? Please check out the Release Notes section to see if you are currently up to date - (https://forum.corsair.com/release-notes/icue/418209-r14/).
There are several additional things you can try (besides possibly updating BIOS). You can try a performing a clean reinstallation of iCUE or the action of repairing iCUE as follows:
If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE.
Before repairing iCUE, delete the “Corsair composite virtual input device” driver.
Open Device Manager.
Select Human Interface Devices.
Right-click Corsair composite virtual input device and select Uninstall device.
Tick the Delete the driver software for this device checkbox, and then click Uninstall.Another thing that sometimes happens is that the permission changes what device takes precedence when you listen or use certain programs (Spotify, Minecraft, Discord). You should be able to check in your Sound Settings and allow which programs take what device to what precedence.
On 12/12/2021 at 2:30 PM, Paul302 said:I update to Windows 11 and now mine quit working. Says no driver found.
Hey Paul302 - assuming you have the same devices, I would try the follow things as mentioned above and the things I mentioned here as well.
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On 12/5/2021 at 7:01 AM, HardcoreGames said:
I have been playing the Halo: Infinite multiplayer mode while I await the release of the campaign. Halo: Infinite is more demanding as it is designed for the Xbox Series X|S which is a bit of a nuisance.
The problem game developers are facing is the prices of video cards are double to triple MSRP.
I have an RTX 2080 and many games are pushing my card hard. Still the card is able to step up so I am not DOA yet.
I play at 3830x2160 which is why my RTX 2080 works so hard. My Corsair AX1600i can handle the GPU boost requirements easily.
Halo: Infinite releases Wednesday December 8, 2021.
Hey HardcoreGames! I'm glad everything is still working out for you. I'm guessing you're also in the market for an upgrade for a video card as soon as possible huh?
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Sorry about that KittyKai, please keep me updated. Another suggestion is forcing a firmware update. Please also check out our Release Notes page as there has been an update.
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On 12/7/2021 at 2:15 PM, ofens said:
Every time I reboot, ICUE fails to link the profile I have created to the mouse I created it for.
It works, and has been working for a long time. But it drops it when I reboot.
The profile shows up in ICUE as being there (I can see the profile name, and within it the customised button presses I created etc.), but the mouse will not perform them.
The only way I can get it to work is to uninstall ICUE and then resintall it, every time. It then somehow picks it up and it works, but only until I reboot again (or if the PC crashes etc.)
I cannot accept that I must reinstall ICUE every time I reboot my PC. There must be something straight forward I am missing. Any help appreciated.
Solutions I have tried: repair ICUE, reinstall ICUE, try different versions of ICUE, reset mouse, reboot PC.
Hey ofens, sorry you are experiencing this issue. What iCUE version are you running? What kind of mouse and mouse's firmware are you running?
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On 10/7/2021 at 1:33 PM, mspeed03 said:
Yes the one on the laptop. Thx
Oh! BTW - the desktop backgrounds are finally live! Go check it out here: https://www.corsair.com/us/en/wallpaper
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Hey there tunzi13! Check out our EQ Settings and Headset Model thread post here and see if anyone has any suggestions. I'm sure they can help you there.
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Hey there Cannonwhood - this could be something you would have to adjust in your operating system settings - sometimes audio changes or adjusts depending on what browser is taking precedent. I'm glad you were able to figure it out though.
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You're at the White Elephant Party - what CORSAIR product do you think would make the best White Elephant Gift?
Write your comments and suggestions below!
My suggestion is the CORSAIR beanie! Anything warm is the best for the winter season!
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Hear Ye! Hear Ye!
The postings are LIVE for the CORSAIR 2022 Summer Internship Program! https://www.corsair.com/us/en/career. Make sure to apply by January 31st 2022.
It's going to be an ambitious year - with the most internship positions being offered ever so far!
The CORSAIR Summer Internship Program is an exciting way for college students to gain practical work experience in a blended learning environment as well as experience company benefits in terms of culture, branding, resources, engagement, public relations, community outreach and more! It also supports recruitment and retention - providing students opportunities for growth and relationships!
Be sure follow us on LinkedIn! Read and like our Internship post announcement!
Have any questions/comments? Let us know down below!
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Also please look at our Release Notes page as well (which is now at the top next to Leaderboard and Activity).
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On 12/4/2021 at 5:39 PM, user1024 said:
No spill or drop, the keyboard was rarely used, maximum two hours of usage.
Key not working: z, x, c, v, b, n (n works), m, <, >, ?
Opened up and checked resistance on the PCB, it goes to 3Ohm same as all other working keys. Attempted, reset with holding down ESC during plug in. No luck.
It is a like new keyboard, bought years ago. I really want to know if there is a fix.
Thanks,
Hey there user1024, sorry you are experiencing this issue. Are you using the keyboard through iCUE?
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On 12/3/2021 at 12:41 PM, nobrakes said:
I´m having the same issue when turning my headset on,i have to take out the usb reciever and put it back in,then it connects right away
Hey nobreaks, please go ahead and follow the directions I provided as well. Also, this could be an issue with the USB hardware. Where are you plugging your receiver? Can you try plugging it in different USB slots and see if that changes anything?
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Hey PrimalXY - besides the suggestions we always suggest which is: soft reset (https://help.corsair.com/hc/en-us/articles/4410246395789-How-to-Reset-your-HS80-RGB-Wireless-Gaming-Headset) and forcing firmware updates to both headset and dongle and re-pairing the two - please also check out our iCUE Release Notes page as there has been a new update. Also - were you connecting your devices into direct USBs or into a dock of some sort? Let me know if any of this works. There is also the option of having to repair iCUE as well.
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On 12/7/2021 at 7:59 PM, jombari said:
I dont have the option to be added to the restock notification. Is there a reason why?
There can be several issues to this which include your browser, desktop/operating settings priorities, browser history etc. Please try it on different browsers or clear out the cookies/cache of your browser. If you are experiencing any more issues, please let me know so I can continue to help you or elevate this issue to support.
New 7000x included commander core hs and making troubles on my other hub / périph
in Furniture and Ambient Lighting Troubleshooting
Posted
Hey soruz_tv, just wanting to know if you have any updates? I was following this thread so I wanted to check in.