nunya Posted December 3, 2013 Share Posted December 3, 2013 APRIL 12, 2013 I submitted an RMA for their god-awful fan controller. They sent me a label, I placed it on the box and mailed. They received it. Then..........NOTHING! No emails. No phone calls. No answering phone calls. No chat help. Nothing. 8 months waiting for their pitiful support to throw a poorly designed fan controlling pcb into a padded envelope and mail it to me so I can 'maybe' have the fans work for another 6 months. Seriously, is their tech support this piss poor!? Please tell me that my circumstance is 1 in a million that this happens...... Link to comment Share on other sites More sharing options...
Synthohol Posted December 3, 2013 Share Posted December 3, 2013 what was your ticket number? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Black Pearl Posted December 3, 2013 Corsair Employee Share Posted December 3, 2013 Hi Nunya, Please provide us your ticket# so we can take a look into it. thank you. Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 3, 2013 Share Posted December 3, 2013 Also, if you cannot retrieve your ticket number, we should be able to find your ticket using the email address you used when you signed up. Send it to Black Pearl or to me via private message if you can't find the actual ticket #. Link to comment Share on other sites More sharing options...
nunya Posted December 4, 2013 Author Share Posted December 4, 2013 After sitting on the phone for an inordinate amount of time I finally got someone, they 'ensured' me a new controller card will be here in 2 days. Still, 8 months is absurd and unacceptable seeing as though they acknowledged receipt of the bad part. While corsair does not deserve any generosity, I'll give it until Friday, before I go through this again. Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 4, 2013 Share Posted December 4, 2013 We certainly apologize for your being forced to wait but we cannot fix the problem if we don't know there is a problem. We appreciate you coming directly to us on this. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.