ChrisPlusPlus Posted June 15, 2011 Share Posted June 15, 2011 Hi, A week ago I shipped off my RMA #1232104 to the Netherlands. I've since heard nothing, According to the post tracking it should Easily be there by now, however the RMA site shows : RMA Issued On: 6/2/2011 Defective Parts Received on: Defective Parts Not Yet Received I emailed Customer Support to ask what is going on and have also heard no response. Any help is appreciated Thanks in advance Chris Link to comment Share on other sites More sharing options...
Synthohol Posted June 15, 2011 Share Posted June 15, 2011 unfortunately the RMA page is slow to update, hang in there!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 15, 2011 Corsair Employee Share Posted June 15, 2011 I have sent our customer service a message to contact you ASAP. But you can call them for free using Skype and call the toll free number under Contact in the main site. Link to comment Share on other sites More sharing options...
ChrisPlusPlus Posted June 16, 2011 Author Share Posted June 16, 2011 In the end I have had to contact CS myself, after receiving no reply to my emails and then the guy I got on the phone was useless having no information on anything. :bigeyes: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 16, 2011 Corsair Employee Share Posted June 16, 2011 Do you have tracking information that shows the parts were delivered? Link to comment Share on other sites More sharing options...
ChrisPlusPlus Posted June 16, 2011 Author Share Posted June 16, 2011 Coincidentally 15 mins after my previous post I received an email stating : Dear Chris, We wanted to let you know that we have received your return package for RMA number 1232104Your returned product is staged for review by our returns department, and we will be contacting you shortly regarding repair or replacement. Please note we are currently experiencing delays with warranty replacement shipments, please allow for an additional 5 business days for processing. Sincerely, Corsair Returns Department So it's there now Just seems they're being incredibly slow .. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 16, 2011 Corsair Employee Share Posted June 16, 2011 I would suggest you reply to that email if you have more questions! Link to comment Share on other sites More sharing options...
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