Coranth Posted June 7, 2011 Share Posted June 7, 2011 Hey folks, Coranth here, I'm looking to order a set of the awesome Corsair SP2500 speakers from ITSDirect when they arrive in stock, but I've been slightly put off after having seen a couple of threads here where people have reported issues with the little TFT control pod failing; either it goes black and doesn't work at all, or turns completely white (perhaps a sign of bad caps?). I'm not looking to slander or badmouth Corsair's rep here; I just want to know - before I buy - if this is a common problem with these speakers, or whether some folks have just had bad luck and gotten a "faulty"; which, unfortunately, can happen from time to time... Thanks for your help. Link to comment Share on other sites More sharing options...
masaiman Posted June 7, 2011 Share Posted June 7, 2011 Ive been unlucky with mine, after only 6 weeks I have a blank white screen. Been waiting for nearly a week now just to get my RMA approved and am going through a bit of hassle with customer services in getting a replacement. (see here - http://forum.corsair.com/v3/showthread.php?t=95539&page=2) Abit annoying as Corsair support is usually top class. Others have reported that even the replacement pod has failed! Such a shame as the speakers them selves are brilliant, easily the best speakers Iv'e had. Link to comment Share on other sites More sharing options...
Wired Posted June 7, 2011 Share Posted June 7, 2011 Mine works fine and I've had it for a couple of months. Link to comment Share on other sites More sharing options...
Coranth Posted June 7, 2011 Author Share Posted June 7, 2011 Masaiman, Maybe this might help: http://www.karosium.com/2009/11/tft-monitor-repair.html When you get the replacement Pod, you should try to open up the faulty one and look inside it; see if there are any damaged capacitors or something like that. That might be the problem, since the 'white screen' seems to be a common issue with TFTs (and the control pod has a little TFT screen.) It's such a shame that the speakers seem to have this problem. Oh well; I will still buy them anyway; maybe I'll end up with a good set without this issue. I hope so... About the speakers being brilliant; I've read enough reviews to know that they're definitely deserving of that praise! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 7, 2011 Corsair Employee Share Posted June 7, 2011 I would suggest you Not open the pod just request the RMA and we will replace them, we have already identified the problem and resolved it in our production. Link to comment Share on other sites More sharing options...
Coranth Posted June 8, 2011 Author Share Posted June 8, 2011 And what, exactly, was the problem, RamGuy? Details, please! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 8, 2011 Corsair Employee Share Posted June 8, 2011 There was an issue with production that was corrected and some units got past QC. Just request an RMA and put the pod goes blank or green in the description and we will replace it. Link to comment Share on other sites More sharing options...
Nxtr06 Posted August 12, 2011 Share Posted August 12, 2011 Ram Guy, I need a little help, I to am a victim of the WSOD on the desktop controller. I have requested an RMA over 24 hrs ago and received no response . I did turn the system on this morning and it was working fine for about ten minutes then went right back to the WSOD. I would like to know the status of the rma. and why, if they have identified the bad batch they dont send them out based on serial numbers registered. It is a pia to have to box up, make an extra trip, then pay to send back the defective controller, at a minimum send the new one with a pre paid return kit that we can send the old one back in. On a seperate note the customer service contact page is all messed up I have been trying to get a hold of them, reference longer cables for the satellite speakers, they are just way too short unless you have the subwoofer on top of the desk or you have a really short desk, this is another issue that should be comped to those requesting them. Other than thos issues I can say this system ROCKS... V/R, Nick Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 12, 2011 Corsair Employee Share Posted August 12, 2011 What was the case number and I will be happy to check it for you? Link to comment Share on other sites More sharing options...
Nxtr06 Posted August 14, 2011 Share Posted August 14, 2011 Thanks much Ram Guy... Case #2197015 V/R, Nick Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 15, 2011 Corsair Employee Share Posted August 15, 2011 It is in process and I have sent our customer service message to check this and update you ASAP. Link to comment Share on other sites More sharing options...
paisley Posted August 16, 2011 Share Posted August 16, 2011 RAM GUY, Perhaps you could help me with a similar situation? I requested an RMA for the white LCD problem on 7/21. It took a week to get it approved (7/28) and I sent the defective POD priority. It was delivered 8/1, and acknowledged by Corsair as received on 8/2. I haven't heard anything in the two weeks since. I've been patient but I finally broke down and bought a different speaker set for the computer over the weekend as being without audio for three weeks is simply too long for the multimedia work I do. I do, of course, need the POD back so I can decide whether to sell the SP2500 or return my new speaker set. My case number is 2159105. Any help would be appreciated! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 18, 2011 Corsair Employee Share Posted August 18, 2011 I sent a message to customer service to take look and see what they can do Link to comment Share on other sites More sharing options...
paisley Posted August 19, 2011 Share Posted August 19, 2011 Thanks, RAM GUY! Working long nights Eastern Time so this is hard for me to follow up on. Your help is much appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 19, 2011 Corsair Employee Share Posted August 19, 2011 Please let me know if you do not hear something by Monday afternoon Pacific Time and I will contact customer service again if needed. Link to comment Share on other sites More sharing options...
tinguy Posted August 20, 2011 Share Posted August 20, 2011 Hi RAM Guy, Could you please look into my case too? I haven't heard anything back yet, only that the pod has arrived, but after a week I haven't heard anything. Case #2190457 RMA #1246392 RMA Issued On: 8/9/2011 Defective Parts Received on: 8/12/2011 * NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair Part Number Received: N/A Thank you very much! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 22, 2011 Corsair Employee Share Posted August 22, 2011 I am sorry about that most likely they were out of stock of the new pod. But I have sent them a message and asked them to contact you ASAP. Link to comment Share on other sites More sharing options...
paisley Posted August 24, 2011 Share Posted August 24, 2011 RAM GUY, Thanks again for your help. I got an e-mail this afternoon that the pod shipped later that evening after you contacted customer service and it should be here tomorrow. This was my first RMA with Corsair so I wasn't sure what to expect. A month is too long to go without use of the speakers, which weren't inexpensive, since I had to wait for the RMA to be approved and then send the defective pod in first. Some communication explaining the subsequent delay would have gone a long way towards setting my mind at ease. I hope this was an aberration, though, and all's well that ends well. If the replacement pod remains functional, I will remain happy with my purchase. Thanks for your help in seeing this through and getting the ball rolling. I'm looking forward to having use of this great set of speakers once again. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 24, 2011 Corsair Employee Share Posted August 24, 2011 Its NP that is what I am hear for and sorry for the delay they were out of stock of the POD's for about a 7-10 days was the issue. Link to comment Share on other sites More sharing options...
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