Satchmo Posted February 15, 2006 Share Posted February 15, 2006 I rma'd my corsair xms the model number is cmx512-3200c2 and when I got my new one I put it in and now I have all sorts of other problems. The biggest problem is that my computer wont turn on and when it does it says its in fail safe mode. I ram memtest on it and I get an error in test 7. Im pretty pissed off now because Im going to have to pay to send it back and be another two weeks without a computer. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 15, 2006 Corsair Employee Share Posted February 15, 2006 Can you tell me our modules part# and revision of all of the modules in your system (How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
Satchmo Posted February 19, 2006 Author Share Posted February 19, 2006 the model number is cmx512-3200c2 its revision 1.2 I have my computer at stock speeds and the ram voltage to what it says it should be at I also had it up to 2.8 volts and cery loose timings and I still get the error. I dont see why I should have to pay for the shipping and be without a computer for two weeks when I sent out my ram and got another defective one. I called you guys up and got an rma number already and they said they could send me a new one without me sending mine in but they would have to charge it to my credit card and I dont have a credit card. I think Im just gonna go with a different ram company from now on. Link to comment Share on other sites More sharing options...
Wired Posted February 19, 2006 Share Posted February 19, 2006 Actually they'll usually pay for shipping both ways if it's a 2nd RMA within close proximity of the first one. Link to comment Share on other sites More sharing options...
Satchmo Posted February 20, 2006 Author Share Posted February 20, 2006 The shipping is pretty cheap it was less than 5 dollars canadian but the thing that bothers me is being without a computer for two weeks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 20, 2006 Corsair Employee Share Posted February 20, 2006 Please call our tech support tomorrow at 888-222-4346 and we will do our best to help you get this resolved. Link to comment Share on other sites More sharing options...
Satchmo Posted February 20, 2006 Author Share Posted February 20, 2006 The thing is that I have called you guys already. I think I might call you guys back but I also dont have any money right now Im saving up for a new video card. I dont see why you guys wont just me me a new one, what am I gonna do scam you guys out of a defective stick of ram. If I gave you some pictures of my computer running memtest would it be possible for you to send me the ram? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 20, 2006 Corsair Employee Share Posted February 20, 2006 Like I said please call us tomorrow and ask for Ram Guy I will do my best to help you. Link to comment Share on other sites More sharing options...
Satchmo Posted February 20, 2006 Author Share Posted February 20, 2006 Alright Ill call yo tomorrow. Link to comment Share on other sites More sharing options...
Satchmo Posted February 22, 2006 Author Share Posted February 22, 2006 I called, asked for the ram guy I think I got someone else and then they just connected me with the rma service. I guess Im just done with corsair. Im gonna go out and buy some o.....c.....z (forum doesent like it when you spell it correctly)then rma this ram and give it to a friend. Link to comment Share on other sites More sharing options...
Wired Posted February 22, 2006 Share Posted February 22, 2006 Don't understand what your issue is. Corsair's already agreed to RMA then again. As for shipping costs, just call their cust service dept, even money says they'll pay for the shipping both ways. As for advanced replacement, no company I know of will do it without collateral. Link to comment Share on other sites More sharing options...
Satchmo Posted February 23, 2006 Author Share Posted February 23, 2006 No company that I know would send back defective ram. I dont care about the shipping costs its only 5 dollars. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 23, 2006 Corsair Employee Share Posted February 23, 2006 What is your last RMA# and I will call you! Link to comment Share on other sites More sharing options...
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