Kivlov Posted January 8 Share Posted January 8 (edited) On 12/21/2023 at 7:27 PM, MDK_pt said: Have they fixes this crap ? Or is it still a hit and miss ? happy holidays Even worse... After today's update (5.10.82) iCue crashes after minimizing it to tray or after trying to open its context menu. Edited January 8 by Kivlov Link to comment Share on other sites More sharing options...
Kivlov Posted January 8 Share Posted January 8 Does anybody know how to rollback to 5.9.105? Link to comment Share on other sites More sharing options...
Kivlov Posted January 8 Share Posted January 8 Noticed an important detail! The iCue 5.10.82 does not crash if I run it through the "Run as Administrator" option in context menu. Link to comment Share on other sites More sharing options...
MDK_pt Posted January 12 Share Posted January 12 how the hell is this not adressed yet ??? corsair is completly ignoring the problem ? Link to comment Share on other sites More sharing options...
Kivlov Posted January 17 Share Posted January 17 On 1/12/2024 at 9:23 PM, MDK_pt said: how the hell is this not adressed yet ??? Corsair support responded that crash is normal and just suggested continue running the iCue "as administrator". LOL! :))) Quote Thank you for contacting Corsair Technical Support. I'm sorry for the delay and that iCUE is having this issue. Regarding the solution being resolved by running as Administrator, it is advised to do so to give the software ability to run without being impeded by any heightened security on the system. Since it is capable of controlling hardware for macros and lighting, some software can flag it to deactivate it. If you have any additional issues after running it as Administrator, please let me know and I will check what else might be causing this issue. Thank you for your patience, Jessica Link to comment Share on other sites More sharing options...
MDK_pt Posted January 23 Share Posted January 23 solution is using the only version they have on the site for full download 4.33.138 Link to comment Share on other sites More sharing options...
MDK_pt Posted February 17 Share Posted February 17 any update on this ? Link to comment Share on other sites More sharing options...
MDK_pt Posted February 26 Share Posted February 26 On 11/9/2023 at 9:43 AM, Psychedelicu said: They fixed the software with the latest update. Finally.... its broken again, any update on this is it fixed ? Link to comment Share on other sites More sharing options...
Erwin08 Posted February 26 Share Posted February 26 Hello, The latest version ICUE, when i switch to the 2nd profile the fans keep spinning from the 1st profile settings see youtube movie. https://youtu.be/TCUdSC9DCtQ Asus ROG Strix X570-E Gaming Bios v5003 AMD Ryzen 7 5800X3D @ 3.4 GHz G.SKILL F4-3200C16D-32GFX ASUS ROG STRIX-GTX1070-8G-GAMING TUF Gaming VG249QM1A, G-sync ON Windows 11 Home - 23H2, Build 22631.3155 Link to comment Share on other sites More sharing options...
Erwin08 Posted February 29 Share Posted February 29 With version 5.12.97 same problem as in my previous post. After a clean install Windows 11 23H2 i installed the latest version icue and i could switch between the 2 profiles after a reboot the same problem is back, when i select the Windows profile the fans spin correct when i select the Game profile the fans keep spinning with the wIndows profile fan speed. Link to comment Share on other sites More sharing options...
Erwin08 Posted March 2 Share Posted March 2 The above problem is random, i can boot into Windows 11 and start up ICUE, the standard profile is Windows profile and when i select Game profile the fans spin with that profile, a next boot into Windows 11 the fans spin with the default profile Windows profile and when i select the Game profile the fans stay spinning with the Windows profile. Tested on a clean Windows 11 23H2 install. Link to comment Share on other sites More sharing options...
Erwin08 Posted March 16 Share Posted March 16 (edited) New video that switching profile doesnt work and the fan speeds keep spinning from previous profile. Random BUG. https://youtu.be/7xrUnfrW11c Edited March 16 by Erwin08 Link to comment Share on other sites More sharing options...
NickNasty Posted April 6 Share Posted April 6 On 3/16/2024 at 5:19 AM, Erwin08 said: New video that switching profile doesnt work and the fan speeds keep spinning from previous profile. Random BUG. https://youtu.be/7xrUnfrW11c I had the issue prior to more recent updates of iCUE not registering sensor temps and not adjusting the fan speed for custom curves. Like Erwin, iCUE is now not displaying fan speed changes when switching between profiles. In my observations, it is possible to set fan speeds higher and lower than what iCUE is displaying, with the change only being detected by listening to the fans themselves. Additionally, though the sensor is registering a change in temperature, the fans' speeds are not changed. When set to "Extreme", the fans audibly spin higher, but their displayed RPM is unchanged. When using the custom curve, iCUE displays the increase in temp for the sensor (in this case, my GPU), but does not display a corresponding increase in fan RPM. In testing, if there is a change in fan speed when using the custom curve with a GPU under load, there is no indication. Both via software and audibly, there is no change, and GPU temps are correspondingly higher than when tested with the software behaving normally. Restarting the application does not solve this issue, it requires the restart of my PC. After restarting, the only variable I've seen for when it will stop working correctly is time. It was tested satisfactory on 4/5 twice, AM and PM. As of the morning of the 6th, it's once again displaying incorrect values and failing to update the fan speed when the sensor is under load. iCUE is detecting the loaded components temperature correctly, but not updating the fans' speeds or the speed it is displaying them to be at. Link to comment Share on other sites More sharing options...
Erwin08 Posted April 7 Share Posted April 7 When switshing profile, i only see a rise in RPM and drops down again. I hope Corsair fix this problem in the next version. https://youtu.be/CMaWhdbOFdA Link to comment Share on other sites More sharing options...
c-attack Posted April 7 Share Posted April 7 16 hours ago, NickNasty said: When using the custom curve, iCUE displays the increase in temp for the sensor (in this case, my GPU) As mentioned throughout the thread, the general problem is some type of disconnect between the CUE App and the CPUID service CUE uses to fetch non-native data like CPU or GPU temp. If you want to side step the issue, connect a 10K thermistor probe to the Temp port on any Commander Pro or XT. Place the sensor end near the rear exhaust, inside or outside the case. Exact positioning doesn’t matter but once you stick it somewhere leave it be while you learn the temp range. Set your case fan speeds from this. It is a better metric to use than GPU temp and case internal temp is what case fans modulate. You don’t need the case fans to drop off during momentary changes in gpu load like when you pull up a map or game setting screen and the voltage drops off. The temp probe is a native data value for the controller and doesn’t need the service to obtain it. This means it also will run your curve even when CUE is not running. For AIO owners make sure you are using coolant temp and not CPU temp. Same mechanic and a better variable. Link to comment Share on other sites More sharing options...
videodj Posted April 15 Share Posted April 15 So, I hadn't gamed in a while, fired a game up today and noticed the fans didn't ramp up. I then found this thread, how is this still an issue after so long? Is anyone from Corsair ever to going to respond or fix the issue? Whilst I can live with their other bugs affecting RGB, cooling is a must and could cause serious damage. I've now gone back to v4.33 and everything works as expected again and won't be updating anytime soon, the downside, now my stream deck plugins don't work, but at least my PC cools properly again. When you spend a fortune on coolers and fans, its disappointing that companies seem unable to fix software bugs or test their software before releasing it, clearly no one at corsair uses their own products! Every company is the same these days, the bigger they are, the worst they are, just look at Microsoft. Maybe if they stopped releasing updates too often, then maybe they'd deliver a better product. 1 Link to comment Share on other sites More sharing options...
Erwin08 Posted April 21 Share Posted April 21 The latest windows 11 update seems to have fix my problem. Link to comment Share on other sites More sharing options...
videodj Posted April 23 Share Posted April 23 Not for me, my Windows 11 was already up to date when I noticed the issue, it really is bad that something that work in the previous version is now broken and Corsair seem unable or unwilling to fix an issue that has a major impact on cooling! Link to comment Share on other sites More sharing options...
adamadam63 Posted May 14 Share Posted May 14 May 13, 2024 and I'm having this issue. As soon as I set the curve to anything other than the built-in presets, it just goes straight to zero RPM on both fans. I didn't notice until I was playing a game and smelled something like plastic burning. I checked my temps and it was 90* and the fans were at 0* (but the pump was running as it doesn't let you choose a custom curve). As soon as I change the curve to any of the default ones, the fans start working again after about 10 seconds. I have repeated this after system restarts. Note how in my attached image that the fan that is on the custom curve is stuck at 0 RPM but the other one that I set to one of the default curves is working. This company sucks. Link to comment Share on other sites More sharing options...
c-attack Posted May 14 Share Posted May 14 6 hours ago, adamadam63 said: As soon as I set the curve to anything other than the built-in presets, it just goes straight to zero RPM on both fans This is not going to be related to most of the discussion in this thread. The problem here was a sensor data problem going back to last year. CUE 5.14 introduced a bunch of new issues and yours is a new one. There are multiple reported issues with presets and custom curve behavior in the new version. This is first I have seen reported for any Pro XT AIO. One thing that might be related is your curve profile is not appropriate for a water cooled system. You have set up a graph for cpu temp based cooling with the bulk of your curve above 60C. Normal operating temperature is typically 25-40C for liquid temp, with an effective max of around 50C and a critical device level at 60C. In your current curve you have the fan set to run below 20% PWM and it may not be capable of that and turned itself off. Try checking in increasing 5% blocks to see if the fan activates at a specific point. I don’t have a Pro XT to test, but most with a zero rpm mode turn on around 25%. Link to comment Share on other sites More sharing options...
Erwin08 Posted May 31 Share Posted May 31 On 4/23/2024 at 9:01 PM, videodj said: Not for me, my Windows 11 was already up to date when I noticed the issue, it really is bad that something that work in the previous version is now broken and Corsair seem unable or unwilling to fix an issue that has a major impact on cooling! With Windows 11 KB5037853 the problem is back when switching profile then fan speed stays the same. Link to comment Share on other sites More sharing options...
Erwin08 Posted May 31 Share Posted May 31 With Windows 11 KB5037853 the problem is back when switching profile then fan speeds stays the same. https://youtu.be/kPNywUXoS8Y Link to comment Share on other sites More sharing options...
Erwin08 Posted June 1 Share Posted June 1 I found out how to fix this problem, press in the ICUE app settings on restart ICUE service and the fan speeds works correct on both profiles. Link to comment Share on other sites More sharing options...
Erwin08 Posted June 1 Share Posted June 1 After rebooting the pc the problem is back and a restart ICUE service doesnt fixed this problem anymore. Link to comment Share on other sites More sharing options...
N0m0r3 Posted June 1 Share Posted June 1 With each release it gets worse... my God! Link to comment Share on other sites More sharing options...
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