giz23mo Posted March 21, 2023 Share Posted March 21, 2023 same issue, keyboard stops responding to clicks, have to unplug this is real frustrating.... and as i can read its happening to multiple people. Link to comment Share on other sites More sharing options...
DatCajunDude Posted March 22, 2023 Share Posted March 22, 2023 This is a very troubling problem for such an expensive keyboard. I haven't had mine stop responding but it does randomly acquire a life of its own and start inputting my last key strokes. It literally opened chat in my online game the other day and typed my password verbatim into Global chat. Not only is this extremely annoying its ALSO a security issue now. Link to comment Share on other sites More sharing options...
Markoo7 Posted March 22, 2023 Share Posted March 22, 2023 Not sure what you guys are talking about with the random typing thing and such. Your issues have nothing to do with the main topic (please read the title and the description of the very first post). The main problem here is that while checking for updates on iCUE we receive an error saying "Update Failed". This happens to me too. So far no feedback from Support. I had a look on the internal iCUE logs generated while triggering the update and I can see that the files cannot be found (server side). Assuming Corsair deliberately deleted them from that location, why would they leave the situation as it is and risk having that "file not found" type of error? Couldn't they handle the exception in a more elegant way and just return a "no relevant update is available" or something? So the actual important question here: on top of v1.11.39, is there any newer update pack available that we should have with actual significant improvements? If not, then we should not care about that error at all. The keyboard works fine anyway, the only thing that bothers me is that I get the "Update Failed" error, but maybe I don't even need a potential update, so why bother further? Link to comment Share on other sites More sharing options...
DatCajunDude Posted March 22, 2023 Share Posted March 22, 2023 9 hours ago, Markoo7 said: Not sure what you guys are talking about with the random typing thing and such. Your issues have nothing to do with the main topic (please read the title and the description of the very first post). The main problem here is that while checking for updates on iCUE we receive an error saying "Update Failed". This happens to me too. So far no feedback from Support. I had a look on the internal iCUE logs generated while triggering the update and I can see that the files cannot be found (server side). Assuming Corsair deliberately deleted them from that location, why would they leave the situation as it is and risk having that "file not found" type of error? Couldn't they handle the exception in a more elegant way and just return a "no relevant update is available" or something? So the actual important question here: on top of v1.11.39, is there any newer update pack available that we should have with actual significant improvements? If not, then we should not care about that error at all. The keyboard works fine anyway, the only thing that bothers me is that I get the "Update Failed" error, but maybe I don't even need a potential update, so why bother further? How about check the 4th comment in this thread and you'll understand why we are talking about the ghost typing problem in firmware update thread. Link to comment Share on other sites More sharing options...
c-attack Posted March 23, 2023 Share Posted March 23, 2023 The “4th post” accurately surmised why the updates were frozen and they apparently don’t want you to update to any further FW Versions until there is a solution. While there is a link between the issues, it probably makes more sense to vent frustration with progress on this in any of the separate ‘K100 typing on its own threads’. I’m also not sure why no one ever popped in here and officially stated firmware updates have been locked until the problem is resolved. Link to comment Share on other sites More sharing options...
Markoo7 Posted March 23, 2023 Share Posted March 23, 2023 As far as I understood, the update is blocked so that the users won't get the bugs from the new release. Therefore, logically speaking, all the users that have this Update Failed issue do NOT have any other issue from the next release. So, in consequence, this thread is addressed to those last guys, not to those who already have the faulty firmware with additional bugs. So my observation related to the fact that users with ghosting should NOT post in this topic, since it's totally different, still stands, respectfully, I mean no offence! Just saying. If I misread / misunderstood something, I apologize! Link to comment Share on other sites More sharing options...
DatCajunDude Posted March 24, 2023 Share Posted March 24, 2023 Apologies Markoo7 I did not mean to come off so brash. Just meant to point out that there is a correlation between both subjects and because google is bringing people to this post because of the aforementioned post that is most likely why we ended up commenting here about the issue. Link to comment Share on other sites More sharing options...
Ziddy Posted March 24, 2023 Share Posted March 24, 2023 Has anyone done an RMA with Corsair with the "stuck key, unresponsive until unplug" issue? Not even being able to update the firmware to solve this as well. What is Corsair's response? Link to comment Share on other sites More sharing options...
D3LTTA Posted March 24, 2023 Share Posted March 24, 2023 2 hours ago, Ziddy said: Has anyone done an RMA with Corsair with the "stuck key, unresponsive until unplug" issue? Not even being able to update the firmware to solve this as well. What is Corsair's response? My keyboard either frooze completey with key remaps not working and light effects stuck and not moving or the last key struck freezes and the keyboard becomes unresponsive until I unplugged it. I made a ticket and done a RMA, sadly the new keyboard I got has the exact same problem. Link to comment Share on other sites More sharing options...
Demonlordess Posted March 24, 2023 Share Posted March 24, 2023 10 hours ago, Ziddy said: Has anyone done an RMA with Corsair with the "stuck key, unresponsive until unplug" issue? Not even being able to update the firmware to solve this as well. What is Corsair's response? I just got my RMA approved / info today. I will let everyone know the out come once i get it done Link to comment Share on other sites More sharing options...
xDatabus Posted March 26, 2023 Share Posted March 26, 2023 i can confirm , having the same issue with my k100 😟 Link to comment Share on other sites More sharing options...
lil chogomo Posted March 26, 2023 Share Posted March 26, 2023 Yeah, been having this issue after the firmware update to 1.11.39 for the past 4 months... Not sure why there still hasn't been a fix for this problem but it's been driving me nuts. Only solution right now is to uninstall the iCue app. Link to comment Share on other sites More sharing options...
Raav Posted March 28, 2023 Share Posted March 28, 2023 Same issue here, but im at 1.9.26 Link to comment Share on other sites More sharing options...
TheGent97 Posted March 29, 2023 Share Posted March 29, 2023 just got a firmware update for the k100 v. 1.13.53 Im crossing my fingers and toes this fixed the keyboard disconnect Link to comment Share on other sites More sharing options...
Demonlordess Posted March 29, 2023 Share Posted March 29, 2023 Just got the replacement keyboard via RMA it came with firmware 1.11.39 that i was told is the issue for the keyboard locking up and is also the firmware that has been pulled. As TheGent97 stated though i also noticed a new firmware version 1.13.53 is available. Doubled checked and plugs the old keyboard in and it can also upgrade to 1.13.53 So for the main reason this thread was opened for. The firmware updates were not working due to one of the following 1, you were already on the newest firmware at the time being 1.11.39 2. you were trying to update after Corsair pulled both firmware version 1.11.39 and 1.9.26 as both of the firmware versions that caused issues with the keyboard locking up. I have not upgraded to the newer firmware yet and asked in my corsair ticket if that is advised... as it is going to be really silly if they sent me a new keyboard due to a bad firmware, and the new keyboard has the same bad firmware... AND a new fixed firmware comes out the same day i get the new keyboard. Link to comment Share on other sites More sharing options...
Demonlordess Posted March 29, 2023 Share Posted March 29, 2023 Update: Corsair support advised to upgrade to newest firmware and test. Hopefully this is the fix for all of us an no RMAs needed Link to comment Share on other sites More sharing options...
xDatabus Posted March 29, 2023 Share Posted March 29, 2023 (edited) Edited March 29, 2023 by xDatabus Link to comment Share on other sites More sharing options...
Matthew Shearer Posted March 31, 2023 Share Posted March 31, 2023 I did the firmware update today and my keyboard is now completely borked, the 0 and P no longer function and when I press u i or o it does 3 or 4 letters at once... sadge Link to comment Share on other sites More sharing options...
KON3KO Posted March 31, 2023 Share Posted March 31, 2023 It's still freezes (v1.13.53) I'm sad to update Because the version v1.9.26 does not happen often. Link to comment Share on other sites More sharing options...
KON3KO Posted March 31, 2023 Share Posted March 31, 2023 Where can I find the frameware? I want to go back to v1.9.26. I'm so sad that I shouldn't have updated. Link to comment Share on other sites More sharing options...
Vylanis Posted April 1, 2023 Share Posted April 1, 2023 I just RMA'd my K100 for this issue. It seems that once the keyboard is on the bad firmware (1.11.39) there is no fix and the firmware can't be updated. I'm guessing Corsair is quiet about this issue because they're not looking forward to having to exchange every K100 out there when they have perfectly fine hardware and have just been ruined by a bad update. The replacement keyboard is on firmware 1.9.26, and has an available upgrade to 1.13.53, a version that did not even show as available on the old keyboard. Link to comment Share on other sites More sharing options...
KHdV Posted April 24, 2023 Share Posted April 24, 2023 (edited) My firmware is 0.33.265 and is the latest version??? Doesn't really matter! I am having no issues at all Edited April 24, 2023 by KHdV Link to comment Share on other sites More sharing options...
PJH Posted April 24, 2023 Share Posted April 24, 2023 (edited) 15 minutes ago, KHdV said: My firmware is 0.33.265 and is the latest version??? Doesn't really matter! I am having no issues at all Hey, hey! This is one of the earlier firmware versions for the first generation of K100 MCU, and there are currently three out there (and perhaps a fourth now in production). v0.32.262 v0.33.265 v1.11.39 (this is the MCU with the ghost typing issue) v1.13.53 (mentioned above by Vylanis as an RMA K100 they received)@c-attack may have more information on the latest firmware version, and why current v1.11.39 are unable to update to v1.13.53. Any thoughts? Edited April 24, 2023 by PJH Link to comment Share on other sites More sharing options...
c-attack Posted April 24, 2023 Share Posted April 24, 2023 The 1.xx versions were the ones with the ghost typing and freezing issues. Is someone on 1.11 and unable to update to 1.13? That is the current offering and if it has been pulled, that's the first I've heard of it. Possible there is a new version coming in relation to the current CUE 5/K100 lighting issue. 5 hours ago, KHdV said: My firmware is 0.33.265 and is the latest version??? This is the one I am interested in. This would be an update for those with the older MCU in the K100 who currently are on 0.32.262. All K100s are affected by some type of lighting bug on CUE 5. I was hoping that 0.33.265 was the cure for that, but it does not show as available for me on my 0.32 FW K100. Link to comment Share on other sites More sharing options...
Evergrace Posted April 26, 2023 Share Posted April 26, 2023 The boards with 0.33.265 are completely different hardware, we don't even see any updates in iCue. Seems like they switched hardware at some point in the last couple years and that board is rife with issues. If i knew how to rip the firmware I'd post it to see if you could Frankenstein the firmware with the hardware. Link to comment Share on other sites More sharing options...
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