Markoo7

As far as I understood, the update is blocked so that the users won't get the bugs from the new release. Therefore, logically speaking, all the users that have this Update Failed issue do NOT have any other issue from the next release. So, in consequence, this thread is addressed to those last guys, not to those who already have the faulty firmware with additional bugs. So my observation related to the fact that users with ghosting should NOT post in this topic, since it's totally different, still stands, respectfully, I mean no offence! Just saying. If I misread / misunderstood something, I apologize!

Not sure what you guys are talking about with the random typing thing and such. Your issues have nothing to do with the main topic (please read the title and the description of the very first post). The main problem here is that while checking for updates on iCUE we receive an error saying "Update Failed". This happens to me too. So far no feedback from Support. I had a look on the internal iCUE logs generated while triggering the update and I can see that the files cannot be found (server side). Assuming Corsair deliberately deleted them from that location, why would they leave the situation as it is and risk having that "file not found" type of error? Couldn't they handle the exception in a more elegant way and just return a "no relevant update is available" or something? So the actual important question here: on top of v1.11.39, is there any newer update pack available that we should have with actual significant improvements? If not, then we should not care about that error at all. The keyboard works fine anyway, the only thing that bothers me is that I get the "Update Failed" error, but maybe I don't even need a potential update, so why bother further?

Why do you think that this is a HW issue indication? How did you judged this? If it would be a HW problem, why would changing the SW make any difference for it? Why would a broken circuit care about a driver? I mean you could be right, but I don't get the approach / logic. Firmware is latest available for it: v0.32.262 Meaning no new updates are detected while checking. And obviously, force update is performed with the same version. Can I get a different firmware from somewhere? At least I would like to try everything, just to be at peace with myself. 😞 Thank you!

Already tried that. 😞 After firmware force update the keys are temporarily working. For a couple of seconds and somehow laggy. And then it's back to square 1. Appreciate your suggestions though! It's been a week now since I've requested support via ticket. Do you know if this is the average wait time or could I reach out to them differently? Thank you!

I have a brand new K100 keyboard and all of a sudden some keys stopped working (F5, 5, T, G, V, Num4). I tried everything: used different computer, used with or without iCUE, tried ESC / FN + F4 recovery, Force Updated the keyboard firmware from iCUE, nothing worked. Yesterday, after 3 days of having the keyboard totally unplugged, I tried it again on my PC and the keys worked perfectly a couple of seconds, then while I kept the faulty keys pressed, they started to lag more and more (the typing frequency dropped more and more) until they stopped working all together and it returned to my initial problem. I took the keycaps out to check maybe there is some kind of dirt or whatever, but silly me, I didn't know that the interior of the key is actually completely sealed up and there's no space for anything to go in. 🙂 Tried also to use the default keyboard profile which has no predefined macro assigned anywhere (I was thinking that maybe my Caps Lock Disable function that I had in place on my custom profile "contaminated" somehow the other keys, but it's nothing like that, same issue on the default profile as well). Keyboard had no water issues whatsoever and was never unscrewed or tempered with. I see that I am not the only one having this problem. I've opened a ticket to support 4 days ago, didn't got any reply, not sure what to try out next. Any thoughts please? Appreciate any suggestion! Thank you!