ChicagoNerd Posted December 17, 2021 Share Posted December 17, 2021 Hi all! I was using iCue to control 6 fans and a Liquid Cooler all of which are Corsair Products. iCUE dashboard was working perfectly for the past 5 months. Today I start up my PC and the dashboard is completely blank. I cannot see anything or even add anything basically its just a big blank screen. I uninstalled it twice and reset my PC and installed the latest software but still nothing. I have no idea what happened. Any ideas would be helpful! Thank you all very much! Link to comment Share on other sites More sharing options...
Chbiertje Posted December 17, 2021 Share Posted December 17, 2021 Hi, i have the exact same problem with my keyboard in my levono y740 laptop, would like to know a fix. I also tried uninstalling and restarting. Thanks in advance!!! Link to comment Share on other sites More sharing options...
Quandrill Posted December 18, 2021 Share Posted December 18, 2021 Hello, I have the same problem, I manually installed the latest version of iCUE (v4.18.2) available on their website. You have some settings to validate, and I no longer have this problem ... I was on the last version (v3.xxx) updated from the software. The software does not seem to offer an update to version 4. Good to you and have a nice day. Link to comment Share on other sites More sharing options...
paully Posted December 18, 2021 Share Posted December 18, 2021 (edited) I had four groups on my iCue Dashboard. Now, two of them have vanished. Looking around the dashboard, I don't see any indication of why this has happened, or why they are not showing up. No changes were made by me. On "Instant Lighting", I still have access to all my fans, but they no longer show up on my Dashboard. Since I see several other users have the same problem, could it be an update? Edited December 18, 2021 by paully Link to comment Share on other sites More sharing options...
NoobYorkCity Posted December 20, 2021 Share Posted December 20, 2021 Slight nuance on my end: Dominator Platinum RGB DRAM shows up, but everything else (CPU, GPU, HD, etc) have all vanished. This is both before and after installing the latest version of iCUE (3.38.61). After reinstalling Speedfan, it could see ... well, the first 9 cores as usual, but that's still more than nothing. Link to comment Share on other sites More sharing options...
NoobYorkCity Posted December 20, 2021 Share Posted December 20, 2021 (edited) Also, for the record, clicking on the +plus next to DASHBOARD only lists the RAM (the one node that's still there) as an option to choose from. All the other items that were previously there (CPU, GPU, etc) are now missing. Edited December 20, 2021 by NoobYorkCity Link to comment Share on other sites More sharing options...
EastwardSage Posted December 27, 2021 Share Posted December 27, 2021 Same problem for me, every time I turn on the PC the Dashboard on Icue is completely empty and I have to put back all the boxes of the various components/sensors ... Icue v.4.18.209 (latest version available) Link to comment Share on other sites More sharing options...
Conver Posted December 27, 2021 Share Posted December 27, 2021 4 minutes ago, EastwardSage said: Same problem for me, every time I turn on the PC the Dashboard on Icue is completely empty and I have to put back all the boxes of the various components/sensors ... Icue v.4.18.209 (latest version available) Same here and it's really annoying, I like the iCUE dashboard to monitor my hardware, but I have to re-add all the sensors every time I boot up my PC, this has caused that I don't use the dashboard anymore. Link to comment Share on other sites More sharing options...
rock1m1 Posted January 18, 2022 Share Posted January 18, 2022 I have this same issue. The dashboard goes completely empty every so often. Very annoying as one of the main reasons I use iCue is because of the monitoring data. Link to comment Share on other sites More sharing options...
Conver Posted January 18, 2022 Share Posted January 18, 2022 5 hours ago, rock1m1 said: I have this same issue. The dashboard goes completely empty every so often. Very annoying as one of the main reasons I use iCue is because of the monitoring data. Yes, same here. It's the reason I got so many Corsair product and why I got an i version of PSU to track data, but as long as the dashboard needs to be re-added og re-positioned, then I won't use it. Link to comment Share on other sites More sharing options...
c-attack Posted January 18, 2022 Share Posted January 18, 2022 (edited) On 12/20/2021 at 10:15 AM, NoobYorkCity said: Also, for the record, clicking on the +plus next to DASHBOARD only lists the RAM (the one node that's still there) as an option to choose from. All the other items that were previously there (CPU, GPU, etc) are now missing. The missing options were a result of expired security certificates on the tools used to fetch the data. This was an issue for the end of life CUE 3 only and there is now an update to correct that. The dash going “blank slate” in CUE 4 is a separate issue. Edited January 18, 2022 by c-attack Link to comment Share on other sites More sharing options...
EastwardSage Posted January 31, 2022 Share Posted January 31, 2022 does it just happen to me that the dashboard is completely empty at every start? (also with the latest version v4.19.191) Link to comment Share on other sites More sharing options...
-clarke Posted March 3, 2022 Share Posted March 3, 2022 +1 Dashboard is blank on system start. Using v4.20.169 It's unacceptable to expect us to keep re-creating the dashboard every time we boot up. Please acknowledge and investigate this issue Corsair. Link to comment Share on other sites More sharing options...
TheJimJ Posted April 2, 2022 Share Posted April 2, 2022 Same problem. Is Corsair going to respond? Its been 3 months of posts now... Link to comment Share on other sites More sharing options...
rock1m1 Posted April 11, 2022 Share Posted April 11, 2022 I have been sort of able to replicate one instance when the issue occurs. I noticed clean installing my AMD GPU drivers gave me a opengl error from icue. Upon restarting, ICUE works, but the dashboard is empty again. Link to comment Share on other sites More sharing options...
CoolestMRT Posted July 7, 2022 Share Posted July 7, 2022 I seem to have resolved my issue with this. I opened the dashboard and there was an icon at the top that was a plus with 3 squares. All of my devices had been deselected somehow. Turned them on and it worked fine. Link to comment Share on other sites More sharing options...
User-10 Posted July 26, 2022 Share Posted July 26, 2022 I did a re installation of W10. Installed ICUE. Now all I get is a blank white screen at HOME. I cant access anything. The software is now useless and Ive tried everything to fix it. Link to comment Share on other sites More sharing options...
Mashtyx Posted August 1, 2022 Share Posted August 1, 2022 Having the same issue. Built a new PC and now I can't customise the settings on my K100 (makes having the k100 pretty useless IMO) or headset. I've done a hard reset and reinstalled windows 3x as well as the iCue software. Version 4.26.110 Link to comment Share on other sites More sharing options...
NoobYorkCity Posted August 24, 2022 Share Posted August 24, 2022 (edited) So in case people don't know, it looks like the latest update fixed the dashboard issue, at least for me. Must have been some time in Aug 2022. Took long enough, but I'm glad they finally fixed it. 🙂 Edited August 24, 2022 by NoobYorkCity Link to comment Share on other sites More sharing options...
pux Posted December 21, 2022 Share Posted December 21, 2022 On 8/23/2022 at 11:10 PM, NoobYorkCity said: So in case people don't know, it looks like the latest update fixed the dashboard issue, at least for me. Must have been some time in Aug 2022. Took long enough, but I'm glad they finally fixed it. 🙂 Nope unfortunately not it seems for everyone - I just installed iCue for the first time over this past weekend (dec 18 2022) and it went blank this morning on boot up. Have not been able to restore anything on it uninstall/reinstall and there is a 'Restore Widgets to Default' button in the settings that does nothing at all. I guess Corsair doesn't want anyone to use their software? Not fixing a bug like this for an entire year is pretty appalling. Can we even rely on this software to properly run fans/rgb if it loses profiles so easily? Link to comment Share on other sites More sharing options...
GrenadeNinja Posted January 1, 2023 Share Posted January 1, 2023 On 12/17/2021 at 1:53 AM, ChicagoNerd said: Hi all! I was using iCue to control 6 fans and a Liquid Cooler all of which are Corsair Products. iCUE dashboard was working perfectly for the past 5 months. Today I start up my PC and the dashboard is completely blank. I cannot see anything or even add anything basically its just a big blank screen. I uninstalled it twice and reset my PC and installed the latest software but still nothing. I have no idea what happened. Any ideas would be helpful! Thank you all very much! Hello, not sure if there has been a solution posted to this thread yet, but I found what the problem was for me. Basically just click what I have circled in the pictures. Hopefully this is the solution for others too. It seems that in my inexperience of using iCue and clicking on random things I managed to toggle all of the widgets off. It was in my case as simple as to turn them back on. 1 Link to comment Share on other sites More sharing options...
nonamename Posted January 1, 2023 Share Posted January 1, 2023 my dashboard is also like this, completely blank but also, all my fan profiles are gone. I had to import an older profile with the profiles in it and it's back up and running now. This really sucks because if my fan profiles aren't working my system will overheat pretty quickly. Link to comment Share on other sites More sharing options...
KMBakPL Posted February 8, 2023 Share Posted February 8, 2023 This problem show randomly time to time since I'm using Corsair - for years. Corsair - c'mon, FIX icue! Link to comment Share on other sites More sharing options...
X King X Posted June 14, 2023 Share Posted June 14, 2023 Was having the same issue, this fixed it...this is also the fix for when buttons randomly stop working and other random iCUE issues. Link to comment Share on other sites More sharing options...
X King X Posted June 14, 2023 Share Posted June 14, 2023 Grenadeninjas fix did not work for me...those selectors were not clickable, but the above did. Good luck all! Link to comment Share on other sites More sharing options...
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