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iCue Dashboard is suddenly completely blank.


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Hi all!

I was using iCue to control 6 fans and a Liquid Cooler all of which are Corsair Products. iCUE dashboard was working perfectly for the past 5 months. Today I start up my PC and the dashboard is completely blank. I cannot see anything or even add anything basically its just a big blank screen. I uninstalled it twice and reset my PC and installed the latest software but still nothing. I have no idea what happened. Any ideas would be helpful! Thank you all very much!

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Hello,

I have the same problem, I manually installed the latest version of iCUE (v4.18.2) available on their website. You have some settings to validate, and I no longer have this problem ... I was on the last version (v3.xxx) updated from the software.

The software does not seem to offer an update to version 4.

Good to you and have a nice day.

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I had four groups on my iCue Dashboard. Now, two of them have vanished. Looking around the dashboard, I don't see any indication of why this has happened, or why they are not showing up. No changes were made by me. On "Instant Lighting", I still have access to all my fans, but they no longer show up on my Dashboard. Since I see several other users have the same problem, could it be an update?

Edited by paully
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Slight nuance on my end: Dominator Platinum RGB DRAM shows up, but everything else (CPU, GPU, HD, etc) have all vanished. This is both before and after installing the latest version of iCUE (3.38.61). After reinstalling Speedfan, it could see ... well, the first 9 cores as usual, but that's still more than nothing.

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4 minutes ago, EastwardSage said:

Same problem for me, every time I turn on the PC the Dashboard on Icue is completely empty and I have to put back all the boxes of the various components/sensors ... Icue v.4.18.209 (latest version available)

 

Same here and it's really annoying, I like the iCUE dashboard to monitor my hardware, but I have to re-add all the sensors every time I boot up my PC, this has caused that I don't use the dashboard anymore.

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  • 3 weeks later...
5 hours ago, rock1m1 said:

I have this same issue. The dashboard goes completely empty every so often. Very annoying as one of the main reasons I use iCue is because of the monitoring data.

 

Yes, same here. It's the reason I got so many Corsair product and why I got an i version of PSU to track data, but as long as the dashboard needs to be re-added og re-positioned, then I won't use it. 

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On 12/20/2021 at 10:15 AM, NoobYorkCity said:

Also, for the record, clicking on the +plus next to DASHBOARD only lists the RAM (the one node that's still there) as an option to choose from. All the other items that were previously there (CPU, GPU, etc) are now missing.

The missing options were a result of expired security certificates on the tools used to fetch the data. This was an issue for the end of life CUE 3 only and there is now an update to correct that. The dash going “blank slate” in CUE 4 is a separate issue. 

Edited by c-attack
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  • 2 weeks later...

does it just happen to me that the dashboard is completely empty at every start?
(also with the latest version v4.19.191)

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  • 1 month later...

 

+1

Dashboard is blank on system start. Using v4.20.169

It's unacceptable to expect us to keep re-creating the dashboard every time we boot up.

Please acknowledge and investigate this issue Corsair.

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  • 5 weeks later...
  • 2 weeks later...

I have been sort of able to replicate one instance when the issue occurs. I noticed clean installing my AMD GPU drivers gave me a opengl error from icue. Upon restarting, ICUE works, but the dashboard is empty again.

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  • 2 months later...

I seem to have resolved my issue with this. I opened the dashboard and there was an icon at the top that was a plus with 3 squares. All of my devices had been deselected somehow. Turned them on and it worked fine.

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  • 3 weeks later...

I did a re installation of W10.  Installed ICUE.  Now all I get is a blank white screen  at HOME.  I cant access anything.  The software is now useless and Ive tried everything to fix it.

 

 

Capture.PNG

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Having the same issue. Built a new PC and now I can't customise the settings on my K100 (makes having the k100 pretty useless IMO) or headset. 
I've done a hard reset and reinstalled windows 3x as well as the iCue software.  Version 4.26.110

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