Csonti Posted May 10, 2005 Share Posted May 10, 2005 Hi, it seems one of my modules is faulty. After couple of random system restart and freeze I started to test the memory with MemTest86 v3.2. I have checked it many variations: at various speed (266,333,400), in different slots and various combinations (in pair and alone). The RAM voltage was 2.8V. I found that one of the modules are always give error at the same mamory address during test #8. It does not matter where is the module (in which slot). I tested it in an other computer and the result was same, error on that memory address. The other modul is working fine in every slot. My question is how can I send it to warranty service? Do I have to send both modules or just the faulty one? The replaced modul will work fine together with the old one in dual channel mode? Memory datas: XMS3205v1.2 0416004-1 My config is: A64 3400+, MSI K8NM (Nforce3), 400W Chieftec, X800XT, Pio109 DVDR, 120GB Seagate HDD, Audigy Nothing is overclocked, everything is on default. Thanks in advance. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 10, 2005 Corsair Employee Share Posted May 10, 2005 I would suggest you submit both modules so they match. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
Csonti Posted May 10, 2005 Author Share Posted May 10, 2005 I would suggest you submit both modules so they match. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Ok, thanks the quick answer. One more: Is this a worldwide service? What is your experience: how many days needs to get back the modules to Europe? I am using it to work so every single day is count. Link to comment Share on other sites More sharing options...
Wired Posted May 10, 2005 Share Posted May 10, 2005 They are located in CA, but yes, the warranty is worldwide. Talk to your overseas reseller first as they may be able to RMA it directly, which would save you lots of time. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 10, 2005 Corsair Employee Share Posted May 10, 2005 I am sorry I would not know, but you might ask our customer service when you get the RMA# as they would have more information about international shipments. Link to comment Share on other sites More sharing options...
Csonti Posted May 25, 2005 Author Share Posted May 25, 2005 I got the replaced modules. Excellent service! Thank you very much! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 25, 2005 Corsair Employee Share Posted May 25, 2005 O.K. Great and thank you for letting us know! Link to comment Share on other sites More sharing options...
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