TRZ Posted March 1, 2021 Share Posted March 1, 2021 Hello, My advanced RMA has been cancelled and the amount has been withdraw on my bank account. I've asked many times updates to the support team, since it's 2 weeks without any form of communication. So why Corsair is acting like robbing me ? And why Corsair doesn't want to refund me ? As i've ask many time without getting any answers. Do i have to ask to my personnal lawyer to exerce my rights and post this story on socials medias ? Proofs are attached to this post. Please, give answers to my asking and refund me. Regards. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mordred Posted March 1, 2021 Corsair Employee Share Posted March 1, 2021 Hey TRZ I've looked at the ticket ID from your screenshot and had it sent up for management review ASAP. Someone from our Escalations team should be in contact shortly. Link to comment Share on other sites More sharing options...
TRZ Posted March 2, 2021 Author Share Posted March 2, 2021 Thank you for your help Mordred, The same day an escalation manager reach contact with me. It was faster then contacting the support. I'm awaiting the sended keyboard and the return label. I will let it know when i will receive the keyboard, send my disfonctionnal one and get refunded. Regards Link to comment Share on other sites More sharing options...
TRZ Posted March 5, 2021 Author Share Posted March 5, 2021 (edited) So, I've received the new keyboard but the return label wasn't in it. So i'm still waiting a return label, to send back the faulty one and be refunded.. Can you help Modred ? Thanks Edited March 5, 2021 by TRZ Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted March 5, 2021 Corsair Employee Share Posted March 5, 2021 You will need to print the return labels that are provided in your ticket. We do not send physical return labels. Link to comment Share on other sites More sharing options...
TRZ Posted March 5, 2021 Author Share Posted March 5, 2021 I've asked MX BROWN Switch and got MX CHerry. That's too loud. Let me know how i can resend it and get my money refunded..... Link to comment Share on other sites More sharing options...
TRZ Posted March 5, 2021 Author Share Posted March 5, 2021 (edited) You will need to print the return labels that are provided in your ticket. We do not send physical return labels. Corsair doesn't provided me any return label by mail. And i didn't get the right keyboard, the switch aren't the one i've asked. Mail with escalation team, Eric member, attached. We agreed on MX Brown switches. I don't know how the support can be so bad for so simple things.. So, give me a return label for - the keyboard with the issue - the wrong one you sent me and refund my 140,62 euros. Please. Edited March 5, 2021 by TRZ Link to comment Share on other sites More sharing options...
TRZ Posted March 26, 2021 Author Share Posted March 26, 2021 Faulty keyboard has been received by Corsair, and i'm still not refunded........ Link to comment Share on other sites More sharing options...
TRZ Posted April 7, 2021 Author Share Posted April 7, 2021 Finally solved. Has taken months but well i'm finally refunded. Link to comment Share on other sites More sharing options...
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