Is the C1 Line Up over?

[zguy85]

Corsair, you know I love your C1 Line up series, been around since the beginning with the product and here on the forum. I even recently updated my OG C1 with a new PSU with a MSI 3070rtx which is running beautifully.

 

Question, what's going on? It is now mid February 2021 and your TOP C1 models are being sold for a premium $3500 with OLD OUTDATED NVIDIA 2000 series GPU! -- This alone is very very alarming and frankly TAKING ADVANTAGE of customers who are ignorant. SHAME on your sales department.

 

 

Could you give us something. New model coming? Ideas from the engineering team? Complications? Any new conversations regarding new models?

 

What... is.... going... on????

 

 

There has been absolutely no feedback on this forum from Engineers, Dev's, Mods as to what is happening. This seriously leaves a feeling of being left in the Dark by a company and really doesn't build any confidence moving forward with the C1 Series, stay engaged with your base it means a lot to us. THIS IS A FORUM. Consistency!!

 

Many of us have performed upgrades, but are curious of what the future holds for C1. Many are exhausted waiting for updates on the product and will be looking to put our allegiance and confidence elsewhere. Consistent communication from the company would do a lot for the product and its disappointing to see there's no communication until asked with nothing said other than, "sorry no information to share at this time."

 

It's been about a year now and when asked it's always, "nothing to share at this time".... wowww ya says a lot. Sounds like corporate games now that Corsair's Stock price and investors are at stake. Am I not wrong??? You're hurting your base. MODS and Reps.... I understand your lips have been sealed, this is unfortunate.

 

 

V/R

 

-Justin

Edited February 13, 2021 by zguy85

[Queeg]

Wondering the same here. It's getting close to upgrade time for me, and I'd like to at least know whether they are working on something. I'll wait - but only if I know there's something to wait for.

 

The only inference we can draw from silence is that the product is dead.

[Gotchapine007]

I would think that they have been hit with the same issues than everyone. Trying to get 3000 series is not that easy but you have a point, maybe they can communicate a little better and give us a sneak peek even if we are months away.

[zguy85]

Good point on the 3000 series availability. I just wish they would communicate that. What really unnerves me is that they have the audacity to charge $3500 for outdated hardware. People buying the top C1 models and honestly any C1 model at this point are being taken advantage of by Corsair and that turns my stomach.

 

The top model the a100 selling for $3999 (before tax) comes with an old 2080TI. There should not be a single model with a 2080TI running more than $2899. In my opinion, Corsair Sales team is not managing pricing effectively or these PC's still being pushed as a specialty/one of a kind product. Like the iPhone

 

If the Corsair One was to be a "Specialty" or "Luxury" Product. Corsair has failed in the following areas.

 

Like the iPhone, you need certain things in place for this type of product to be successful or its game over.

 

#1. Marketing - We all know this product was limited in this area. Most of us found out about this product either through friends, online reviews, or just blindly stumbled upon it. This product had poor marketing and barely any promotion.

 

#2. Quality Support. I've been following this forum from the beginning and have seen just about every post on it along with every call for help. I've seen many of Moderators assist and help many of customers on here even myself assisting personally with trouble tickets and continuing to follow up with customers. BUT, there have been may areas where the ball has been dropped from Driver availability / to engineering complications / to replacement part unavailability. Consistency overall in this product has improved, but really had a tough start like most. Consistency in these areas is essential.

 

#3. Customer Engagement. This area has been absolutely the worst. There is no engagement from Corsair Team AT ALL speaking on the future of what this product has to hold. Look at Apple's iPhone or goPRO or any specialty product. They have their own dedicated social media sites and are all over social media. This is a "Specialty Product" that does not have any of that but THIS forum.

 

#4. A Path Forward. This product again Fails to show a road forward other than sporadic releases just about unannounced. This is fine with any other product. But, you cannot do this with a "Specialty" product. What if Apple or Samsung never started planning for their next release and did not have their product on Social Media or ANY Marketing. You probably would not buy it and they absolutely wouldn't last long against competition.

 

My point. Corsair listen CAREFULLY, you cannot charge $3500-$4000 and call this a Specialty Product when you as a company are failing BASIC principles for providing said product to the market.

 

You will lose your base with this product. To me it is not a Specialty product and you absolutely shouldn't be selling anything at such a premier price while failing the basics with up marked PC's with outdated hardware. I am a stockholder in your Company and I am not happy, either fix the prices or get it together. Customers come first.

Edited February 15, 2021 by zguy85

[Queeg]

I'm fine with any explanation they want to make: we're evaluating the future of the product; we're struggling with GPU availability; we're gonna pass on an update; we don't have clue what our plans are. Just please say something.

[Corsair Mint]

Hi everyone,

 

We know everyone is anxious for an updated Corsair One and that there's lot of discussions for it. Know that we are constantly listening to what you have to say. We take your feedback very seriously and consider all feedback that we receive. Unfortunately, I don't have information to release at this time, but I am happy to continue to pass along any and all feedback to our team that works on the Corsair One systems.

[zguy85]

Thanks Corsair Mint, just needed to read your words and hear your voice. I feel better now love you!