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K63 Wireless Stops Registering Keystrokes Randomly


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So i have just bought the Corsair K63 Wireless keyboard, and as the title says the keyboard randomly wants to stop registering keystrokes after about 30-90 minutes of use.

 

Things i have tested to this point is using it wired or with the dongle and even bluetooth. same problem occurs every test.

I have tried resetting it with holding the ESC button in and restarting it, the keyboard flashes and confirms i have done it right, i have also tried the hard reset with the small button under the stand on the back of the keyboard.

updated ICue to the latest version and force updating the firmware.

 

Nothing seems to save me from having to return this keyboard.

 

Firmware version installed: 3.13

ICue software version installed: 3.37.140

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  • 3 weeks later...
  • Corsair Employees

Hello Qkn,

 

First, we sincerely apologize for any delay you experienced due to extraordinary holiday support/service request volume.

 

Please review/attempt the steps in this article starting with "Repair iCUE"

 

https://help.corsair.com/hc/en-us/articles/360044638712-How-to-Fix-unresponsive-macros-and-remaps

 

If this does not seem to help, kindly open a ticket with tech support using the link at the top of this page for further assistance.

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