afalzone Posted April 4, 2005 Share Posted April 4, 2005 I bought some very nice XMS ram. I gave ended up giving it to a friend when I upgraded and now it has failed and I need to RMA it. What exactly do I do? Can I get an RMA number? The website says that I need to show it was bought from a supported retailer. I no longer have the receipt. How will Corsair know? Also, can I get the RMA number and put my friends address with it or something? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 4, 2005 Corsair Employee Share Posted April 4, 2005 Can you tell me our modules part# (How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
afalzone Posted April 4, 2005 Author Share Posted April 4, 2005 I'm confused. When I do RMA the ram, I will need all of this information, why do I need to have this information in order to have a question regarding how the RMA process works handled? Link to comment Share on other sites More sharing options...
Wired Posted April 4, 2005 Share Posted April 4, 2005 Possibly because it is not even yet determined IF an RMA is needed at all. Don't worry about the receipt or your friend's address. It can be done. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 4, 2005 Corsair Employee Share Posted April 4, 2005 LOL! If you just want to submit the RMA then follow the link in my signature, but I cannot approve an RMA with out knowing this information. And Customer Service may send you back to our tech support or this forum for help in testing/configuring your system. To make sure it’s not just a setting/configuration issue. Which it is about 80% of the time. Irregardless, how can we answer a question about a module if I don’t know any details about the module or how you are using it? Link to comment Share on other sites More sharing options...
Wired Posted April 4, 2005 Share Posted April 4, 2005 What exactly do I do? Can I get an RMA number? Also, just to explain further, Ram Guy's questions are being asked specifically because of those two questions. Link to comment Share on other sites More sharing options...
afalzone Posted April 4, 2005 Author Share Posted April 4, 2005 I wasn't asking you to approve an RMA. I'm asking if the RMA can even be done without my receipt from newegg and if it can be done if I have given away the ram. I can understand your frustrations with people trying to RMA due to bad setups. In a nutshell, at any setting, her PC won't post with both sticks, won't post with one stick and will post with the other. Could you answer my previous two questions now please? I would like to know if I'm basically wasting my time with this. ps. The same thing happens when moving the ram around to different slots. Link to comment Share on other sites More sharing options...
Wired Posted April 4, 2005 Share Posted April 4, 2005 Unless I am mistaken, you do not need to worry about the receipt, and all you would have to do is to fill out the RMA in his address. What CPU / FSB / Motherboard do you have? What is the exact part # and revision # of your each stick? Is it a TwinX pack? How To Read the Memory Label When attempting to boot with each stick by itself, were they tested in the same slot, or different slots? Link to comment Share on other sites More sharing options...
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