hughjazz44 Posted November 23, 2019 Share Posted November 23, 2019 I can't update any of my devices. The firmware updates always fail. I had to RMA my K63 dongle because a firmware update failed and bricked it. I've since gotten a update to iCue, but nothing has changed. I've uninstalled and reinstalled iCue entirely, used different cables, different USB ports, but nothing works. What's the problem?!?!? Link to comment Share on other sites More sharing options...
c-attack Posted November 23, 2019 Share Posted November 23, 2019 Can you specifically list the hardware where the firmware update fails so they can look at it? Is it just the K63? Link to comment Share on other sites More sharing options...
hughjazz44 Posted November 23, 2019 Author Share Posted November 23, 2019 Can you specifically list the hardware where the firmware update fails so they can look at it? Is it just the K63? I have a K63 Wireless and a Harpoon Wireless. I just tried them on a wholly separate computer, and it STILL fails to update! Link to comment Share on other sites More sharing options...
misterkim Posted December 14, 2019 Share Posted December 14, 2019 I'm experiencing the same problem. My dongle didn't brick tho. But updating of firmware keeps on failing. Is there a solution? OS: Windows 10 v.1909 64 bit USB version: 3.1 iCUE version: 3.23.66 Mouse firmware version: 0.6.70 Dongle firmware version: 0.5.49 Updating to firmware version: 1.7.58 Link to comment Share on other sites More sharing options...
DevBiker Posted December 14, 2019 Share Posted December 14, 2019 Are any of y'all attempting to update the dongle when it's connected to a hub? Or is it directly in one of the USB ports with no additional hub in the mix? Link to comment Share on other sites More sharing options...
happa_flapp Posted December 14, 2019 Share Posted December 14, 2019 My Nightsword RGB won't update either. Connected directly via USB 3. Was an issue with the previous version of iCue. Been looking around for an answer to the issue before I posted anything. Link to comment Share on other sites More sharing options...
misterkim Posted December 14, 2019 Share Posted December 14, 2019 Are any of y'all attempting to update the dongle when it's connected to a hub? Or is it directly in one of the USB ports with no additional hub in the mix? Connected directly at the back USB port of my computer. Tried USB 2.0 and 3.1. Also tried removing all other connected USB devices when updating. But still the update fails. I was able to update my K63 Wireless keyboard tho. Only the Harpoon Wireless mouse failed the update. Link to comment Share on other sites More sharing options...
PePoTR Posted December 16, 2019 Share Posted December 16, 2019 I can not update firmware of my K70 RGB MK.2 keyboard. Update 3.24 always fails. Other Corsair devices update fine. I don't use a hub and no USB device is plugged in the USB port of the keyboard while trying to update. Link to comment Share on other sites More sharing options...
Archvile82 Posted December 17, 2019 Share Posted December 17, 2019 My K63 keeps reporting on needing a firmware update even though the keyboard and dongle did update to that version. Even tried a re flash and still the update notification pops up. Link to comment Share on other sites More sharing options...
MarT1n71 Posted December 17, 2019 Share Posted December 17, 2019 My Ironclaw wireless (and dongle) also will not update firmware. Wireless mode no longer works, only usb, but update will not initialise, insisting usb cable is plugged in (which it is since it wont work at all without it) Link to comment Share on other sites More sharing options...
slickrasta Posted December 21, 2019 Share Posted December 21, 2019 My Harpoon RGB Wireless no longer functions on wireless after attempting update a few times and it failing everytime. My K63 Wireless won't update at all either....brand new PC I built. I was enjoying these products until this and support is beyond useless. They literally emailed me with the update file for the Harpoon and said to manually update with super vague/not even correct steps to do it. I honestly don't know what to do I may just return these products to Amazon and figure something else out. Which is a massive disappointment.... Link to comment Share on other sites More sharing options...
slickrasta Posted December 27, 2019 Share Posted December 27, 2019 (edited) Has anyone had any luck figuring out why updates won't work? I've made zero progress with the support via email. They just keep offering useless steps to try that don't work. I'm afraid to even try updating my K63 again since all that's happened is my wireless receiver for my Harpoon has been bricked at this point. I guess I'm just returning to Amazon and going with a different brand? I went as far as installing iCUE on my Macbook even and trying the Harpoon update on it. Same thing won't even proceed as it wants to me "insert dongle" when it already is. Edited December 27, 2019 by slickrasta Link to comment Share on other sites More sharing options...
PePoTR Posted December 30, 2019 Share Posted December 30, 2019 I found that I had connected my K70 Mk.2 keyboard to a USB3.0 input and this was causing the update to fail. Connecting it to a USB2.0 socket solved the problem and firmware was updated to v3.24. Link to comment Share on other sites More sharing options...
pcotcamp Posted January 2, 2020 Share Posted January 2, 2020 Same problem here. Harpoon RGB Wireless. Only works via USB. Dongle and mouse firmware update fail repeatedly. Link to comment Share on other sites More sharing options...
SSZEROOOOOOO Posted January 9, 2020 Share Posted January 9, 2020 I almost confirmed that AMD Chipset is the reason why HARPOON WIRELESS update failed. I tried on 3 different machines. 2 with AMD processors and come with AMD chipset. These 2 will always stuck on 0% after i plugged in the usb cable which iCUE mentioned. And finally tried 7700k machine, smoothly update. (ONLY HAVE PROBLEM WITH HARPOON WIRLESS, all other corsair devcies can update firmware on amd chipset) Link to comment Share on other sites More sharing options...
vyndalin Posted January 17, 2020 Share Posted January 17, 2020 I almost confirmed that AMD Chipset is the reason why HARPOON WIRELESS update failed. I tried on 3 different machines. 2 with AMD processors and come with AMD chipset. These 2 will always stuck on 0% after i plugged in the usb cable which iCUE mentioned. And finally tried 7700k machine, smoothly update. (ONLY HAVE PROBLEM WITH HARPOON WIRLESS, all other corsair devcies can update firmware on amd chipset) I can only confirm your words. It allways failed when I tried to update firmware on my Ironclaw rgb wireless mice on AMD platform. (Always on 50%), so I tried on Intel platform and it works like a charm. Thanks for your post. Hope this will help more people than me. Have a nice day. :praise::praise::praise: Link to comment Share on other sites More sharing options...
hughjazz44 Posted January 18, 2020 Author Share Posted January 18, 2020 I have a work around. Boot your computer in Safe Mode with Networking and then do your update. Maybe Corsair will someday see fit to make sure their products actually WORK before releasing them! Link to comment Share on other sites More sharing options...
.maSk Posted February 27, 2020 Share Posted February 27, 2020 Running on Intel z370 and Firmware won't update.. - tried Single Dongle update - Single Virtuoso Update - start win in safe mode with network - clean reinstall with regestry cleanup Since release this Problem hasnt been fixed :mad: Corsair is so bad that they can't even provide the files for customers. It is possible via iCue to do a manual firmware udate, so were are the actual files?! Link to comment Share on other sites More sharing options...
kneighbour Posted March 5, 2020 Share Posted March 5, 2020 Same here. Cannot update firmware in my K95 keyboard either. If fails within seconds and drops the keyboard from being a 'seen' device. They really need another way to update the firmware apart from iCue, which is also pretty awful. Even updating iCue is full of bugs. Even silly display bugs... eg the percentage to go thing was displaying "45%%".... jeezus...don't they even check their software? Good hardware, awful software. Link to comment Share on other sites More sharing options...
AquaGoat Posted May 20, 2020 Share Posted May 20, 2020 This really is brutal Corsair... iCue has always been a mess, but now this is super annoying. I don't even want to flash the firmware, my products are working just fine. But your stupid software keeps notifying me about firmware updates for my M65 Pro, my Strafe Keyboard, and my ST100, and my VOID Pro, etc. Can I disable the notifications? Of course not. Can I just install the update and be done with it? Of course not. The updates just fail, and the countdown to the next time you tell me there's an update I can't install begins. Link to comment Share on other sites More sharing options...
ayekay Posted May 27, 2020 Share Posted May 27, 2020 I couldn't update my K95, but the solution in this post (unplug USB cable, hold ESC, plug back in) worked for me. https://forum.corsair.com/v3/showpost.php?p=1002702&postcount=5 Link to comment Share on other sites More sharing options...
funkybeat33 Posted May 31, 2020 Share Posted May 31, 2020 Hi, I was unable to update the firmware of my harpoon wireless on my computer (windows 10, old intel i7 4790k lga 1150, usb 2.0). The update worked just fine with an old 2013 laptop (intel i3, windows 10, usb 2.0). I don't know why but it worked..... Link to comment Share on other sites More sharing options...
Bandulu Posted July 9, 2020 Share Posted July 9, 2020 SOLUTION: I too kept having problems with updates failed. Boot your pc into safe mode then open iCue then start update....works for me everytime now. Link to comment Share on other sites More sharing options...
megox Posted August 29, 2020 Share Posted August 29, 2020 I almost confirmed that AMD Chipset is the reason why HARPOON WIRELESS update failed. I tried on 3 different machines. 2 with AMD processors and come with AMD chipset. These 2 will always stuck on 0% after i plugged in the usb cable which iCUE mentioned. And finally tried 7700k machine, smoothly update. (ONLY HAVE PROBLEM WITH HARPOON WIRLESS, all other corsair devcies can update firmware on amd chipset) It seems you gave a good point on this problem! Corsair guys, please check this point :) Recently i bought a Corsair Virtuoso Headset and i was not able to update firmware with my new MSI Tomahawk x570 chipset; i tried on my corporate computer running a core i5 and intel board and the update finished smoothly without errors. Link to comment Share on other sites More sharing options...
Gigante48 Posted September 14, 2020 Share Posted September 14, 2020 Any solution to the problem? I acquire the mouse has approximately 01 month and today when trying to update the firmware to version 1.7.58 all attempts have an error. Link to comment Share on other sites More sharing options...
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