PEneoark Posted February 16, 2018 Share Posted February 16, 2018 While wired via USB to my laptop, if I open CUE, the profile button on the mouse stops working and all lighting is disabled. The mouse is also on the latest firmware revision. I have also tried completely uninstalling and reinstalling CUE. Is this normal? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted February 17, 2018 Corsair Employee Share Posted February 17, 2018 How do you have the mouse connected wireless? Is it via Bluetooth or the dongle? Link to comment Share on other sites More sharing options...
PEneoark Posted February 17, 2018 Author Share Posted February 17, 2018 How do you have the mouse connected wireless? Is it via Bluetooth or the dongle? It's wired. Link to comment Share on other sites More sharing options...
Toasted Posted February 17, 2018 Share Posted February 17, 2018 Double check the brightness setting and whether power save mode is enabled under Global settings. Power save mode is under Global Settings > Wireless settings. How many profiles are in the list? Are they software profiles? CUE will switch software profiles by default ignoring the hardware profiles. Link to comment Share on other sites More sharing options...
PEneoark Posted February 17, 2018 Author Share Posted February 17, 2018 Double check the brightness setting and whether power save mode is enabled under Global settings. Power save mode is under Global Settings > Wireless settings. How many profiles are in the list? Are they software profiles? CUE will switch software profiles by default ignoring the hardware profiles. Brightness is all the way up. On the profile list, I have Default, Dark Core RGB HW 1, 2 and 3. At this point, this seems to be a CUE bug. I cannot have both devices lit up when CUE is running. Once I quit CUE, my K68 and Dark Core start functioning normally. The only problem that this presents me with is that I can no longer run a custom lighting profile on my K68 and still have the mouse functioning normally. Link to comment Share on other sites More sharing options...
Toasted Posted February 18, 2018 Share Posted February 18, 2018 Click the Dark Core device screen. Does CUE reflect any lighting effects applied? If the zones are blank/dark, Create a lighting layer and assign it to the three zones. What's happening to the K68 when CUE is running? Link to comment Share on other sites More sharing options...
PEneoark Posted February 18, 2018 Author Share Posted February 18, 2018 Click the Dark Core device screen. Does CUE reflect any lighting effects applied? If the zones are blank/dark, Create a lighting layer and assign it to the three zones. What's happening to the K68 when CUE is running? When CUE is running, the K68 will light up unless I click on the Dark Core icon. Link to comment Share on other sites More sharing options...
PEneoark Posted February 18, 2018 Author Share Posted February 18, 2018 Click the Dark Core device screen. Does CUE reflect any lighting effects applied? If the zones are blank/dark, Create a lighting layer and assign it to the three zones. What's happening to the K68 when CUE is running? Yeah, I was just able to apply lighting to the default Dark Core profile. Now both light up fine at the same time. So is default used when the mouse is connected via wireless or wired? And the HW profiles only used in bluetooth mode? This is still rather strange IMO. Link to comment Share on other sites More sharing options...
Toasted Posted February 19, 2018 Share Posted February 19, 2018 Software profiles (Sails logo) is what CUE will use if it is running on the system regardless of wireless or wired. HW profiles (Memory card) will be used in cases where CUE is not running on the system or the mouse is in Bluetooth mode. The reason why CUE will use software profiles is that they will have all functionality/features available that is not possible on a hardware profile. Link to comment Share on other sites More sharing options...
Apophis3 Posted February 20, 2018 Share Posted February 20, 2018 Software profiles (Sails logo) is what CUE will use if it is running on the system regardless of wireless or wired. HW profiles (Memory card) will be used in cases where CUE is not running on the system or the mouse is in Bluetooth mode. The reason why CUE will use software profiles is that they will have all functionality/features available that is not possible on a hardware profile. Can the HW profiles be edited? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted February 20, 2018 Corsair Employee Share Posted February 20, 2018 Can the HW profiles be edited? They most certainly can. In CUE, select the hardware profile you want to edit, then with the mouse wired, select "Save to Device Memory". You be prompted with a box showing 1-3 HW Profile boxes to choose from in case you already have a profile you want to keep. After the profile loads you can exit CUE and the mouse will run off the HW profile. Link to comment Share on other sites More sharing options...
Apophis3 Posted February 21, 2018 Share Posted February 21, 2018 CUE can be a little retarded, had to mess with going back and forth with menu items to get the "Save To Profile" option to pop up. But at least I managed to save the DPI settings I wanted. Link to comment Share on other sites More sharing options...
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