jettonx Posted February 18, 2016 Share Posted February 18, 2016 Good day chaps, last wednesday (10/02/2016) my AX860i failed :mad: subsequently I sent it off for RMA after a week of no updates I left a comment asking what was going on with it, this morning I got a replay saying "Hi Joe, Unfortunately we did not receive an AX860i PSU, we receive a TX850. If you have a proof of purchase for this PSU, we can replace it. We cannot replace the AX PSU, since we have not received this item. Please see pictures, that are provided in your ticket. Thank you." What do you think would be the correct steps from here? Obviously I have replied saying there must have been a mix up at their end but is there anything else I should try? Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 18, 2016 Administrators Share Posted February 18, 2016 You should wait for them to respond to your latest comment on your ticket. Link to comment Share on other sites More sharing options...
jettonx Posted February 18, 2016 Author Share Posted February 18, 2016 You should wait for them to respond to your latest comment on your ticket. Thank you for the advise, I will let you know what they say! :) Link to comment Share on other sites More sharing options...
jettonx Posted February 22, 2016 Author Share Posted February 22, 2016 You should wait for them to respond to your latest comment on your ticket. Hi mate still had no reply on my tickets. Really bummed out about this, any idea on what I could do? Link to comment Share on other sites More sharing options...
jettonx Posted February 22, 2016 Author Share Posted February 22, 2016 5 days since my only update on the PSU. Despite the fact I have commented every day since then requesting an update there has been nothing. Definitely won't be using Corsair RMA again & when I upgrade my machine next time I will be considering different brands, really disappointed so far. Link to comment Share on other sites More sharing options...
jettonx Posted February 22, 2016 Author Share Posted February 22, 2016 PSU arrived at Bolton RMA, Wednesday 17th I was told that they received a TX850 not the AX860i I sent them. After replying to their comment saying that it was a obviously a mix up their end I haven't heard back since! I have commented every day asking for an update on the location of my AX680i but I haven't heard a thing. Really disappointed with this RMA experience. So what do I do now? wait even longer not knowing or go and buy another PSU from a different company? RMA: 6740181 UPDATE: RMA has been resolved! Link to comment Share on other sites More sharing options...
Corsair Wizard Posted February 24, 2016 Share Posted February 24, 2016 @Jettonx, I reached out to one of our support team member, looks like the item was delivered. They are just waiting for a confirmation on your end, when you get the chance please confirm that the item has been received. Link to comment Share on other sites More sharing options...
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