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RMA experience unacceptable


PCBuilderGuy

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Hi,

 

my H110 water cooler broke and I raised a ticket and sent in the defective unit over a week ago from Ireland to the UK. Even though the cooler has already arrived there is no update on the ticket. I called in and I was told to be patient... How can you be patient if you simply cannot use your PC? I dont want to go and buy another cooler for 120 quid. Can someone help me please? Reading the other posts here on RMAs makes me feel like I am not the only one.

 

My RMA number 6735647. I hope to receive an update asap.

 

Thank you,

Christian

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Called in to support and I was told again that I have to be patient, there was no updated status on my ticket even though the defective unit had already been received by the RMA store in the UK. An ETA on delivery of the replacement part could not be provided. What is the issue here?

 

Have you guys made enough money so you no longer care for your customers? Why do you keep me hanging on? What have I done to you to deserve such a treatment? When are you going to get your act together? I am tired of hearing apologies on the phone...

 

This is simply unacceptable.

 

Remember, other vendors make good products too...

 

:roll:

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