Cybershaman Posted October 2, 2015 Share Posted October 2, 2015 After installing v1.10.67 I noticed that Google Chrome will no longer show mouseover information such as link destination in the lower left hand corner or any link title text/image alt/title text information. I traced it to CUE and have confirmed that it only happens after installing the latest version of the software as it works in previous versions (latest working version tested: v1.8.122). It's a bit of an annoyance and I hope that this can be resolved soon. :) ::: BIOS Name : Default System BIOS Manufacturer : American Megatrends Inc. Version : BIOS Date: 07/25/14 10:23:48 Ver: 48.01 ::: Motherboard Product name : P9X79 DELUXE Manufacturer : ASUSTeK COMPUTER INC. ::: CPU Name : Intel® Core i7-3820 CPU @ 3.60GHz Description : Intel64 Family 6 Model 45 Stepping 7 Frequency : 3601 Number of cores : 4 Number of logical processors : 8 ::: Physical memory Manufacturer : Corsair Speed : 1866 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : Corsair Speed : 1866 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : Corsair Speed : 1866 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : Corsair Speed : 1866 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB ::: USB Controller Name : ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) Manufacturer : Generic USB xHCI Host Controller Name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26 Manufacturer : INTEL Name : ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) Manufacturer : Generic USB xHCI Host Controller Name : ASMedia USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) Manufacturer : Generic USB xHCI Host Controller Name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D Manufacturer : INTEL ::: OS Name : Microsoft Windows 10 Pro Architecture : 64-bit Service pack version, major : 0 Service pack version, minor : 0 ::: User properties Is run under administrator : no User has administrator privileges : yes ::: Video hardware Adapter name : NVIDIA GeForce GTX 680 Driver files : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver version : 10.18.13.5598 RAM : 2048 MB Max refresh rate : 75 Min refresh rate : 56 Adapter name : NVIDIA GeForce GTX 680 Driver files : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver version : 10.18.13.5598 RAM : 2048 MB Max refresh rate : 75 Min refresh rate : 56 ::: Displays Name : Generic PnP Monitor Resolution : 1920 x 1080 Refresh rate : 60 Color depth : 32 Connected to : NVIDIA GeForce GTX 680 Name : Generic PnP Monitor Resolution : 1050 x 1680 Refresh rate : 60 Color depth : 32 Connected to : NVIDIA GeForce GTX 680 ::: Storage Model : ATA OCZ-VERTEX4 SCSI Disk Device Interface type : SCSI Manufacturer : (Standard disk drives) Size : 238.468 GB Model : ATA OCZ-VERTEX4 SCSI Disk Device Interface type : SCSI Manufacturer : (Standard disk drives) Size : 238.468 GB Model : MARVELL Raid VD 0 Interface type : IDE Manufacturer : (Standard disk drives) Size : 1862.87 GB ::: Chipset Short name : Intel® C600/X79 series chipset PCI Express Virtual Switch Port - 1D3E Name : Intel® C600/X79 series chipset PCI Express Virtual Switch Port - 1D3E Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset PCI Express Root Port 3 - 1D14 Name : Intel® C600/X79 series chipset PCI Express Root Port 3 - 1D14 Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26 Name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26 Manufacturer : INTEL Service : usbehci Short name : Intel® C600/X79 series chipset PCI Express Root Port 6 - 1D1A Name : Intel® C600/X79 series chipset PCI Express Root Port 6 - 1D1A Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset PCI Express Root Port 4 - 1D16 Name : Intel® C600/X79 series chipset PCI Express Root Port 4 - 1D16 Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset PCI Express Root Port 1 - 1D10 Name : Intel® C600/X79 series chipset PCI Express Root Port 1 - 1D10 Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset PCI Express Root Port 5 - 1D18 Name : Intel® C600/X79 series chipset PCI Express Root Port 5 - 1D18 Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset SMBus Host Controller - 1D22 Name : Intel® C600/X79 series chipset SMBus Host Controller - 1D22 Manufacturer : Intel Short name : Intel® C600 series chipset SATA AHCI Controller Name : Intel® C600 series chipset SATA AHCI Controller Manufacturer : Intel Corporation Service : iaStorA Short name : Intel® C600/X79 series chipset PCI Express Root Port 8 - 1D1E Name : Intel® C600/X79 series chipset PCI Express Root Port 8 - 1D1E Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset LPC Controller - 1D41 Name : Intel® C600/X79 series chipset LPC Controller - 1D41 Manufacturer : INTEL Service : msisadrv Short name : Intel® C600/X79 series chipset PCI Express Root Port 2 - 1D12 Name : Intel® C600/X79 series chipset PCI Express Root Port 2 - 1D12 Manufacturer : INTEL Service : pci Short name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D Name : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D Manufacturer : INTEL Service : usbehci ::: Corsair devices Device name : Corsair Corsair M65 RGB Gaming Mouse 0C033006AE3D8C875391AAF1F5001941 Status : DeviceConnected (0x1) Working speed : Full Speed (0x1) Connected to : Intel® C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D → Root Hub → Port 1 → Generic USB Hub → Port 6 USB VID : 0x1b1c USB PID : 0x1b12 Hub driver : Standard, USB 2.0 ::: Keyboard layouts Language ID : 0x1033 Layout ID : 0x1033 Name : English Language ID : 0x2057 Layout ID : 0x2057 Name : English Link to comment Share on other sites More sharing options...
Moskeeto Posted October 6, 2015 Share Posted October 6, 2015 Holy cow! Is this problem really because of CUE? I swear I've been having this problem with Chrome forever now. Link to comment Share on other sites More sharing options...
Inheritance Posted October 6, 2015 Share Posted October 6, 2015 Thats odd. im not having this issue on the beta version. See if oyu still have this issue when 1.11.XX comes out. Link to comment Share on other sites More sharing options...
terabyte Posted October 6, 2015 Share Posted October 6, 2015 I haven't noticed any issue with Chrome. Link to comment Share on other sites More sharing options...
Elestriel Posted October 6, 2015 Share Posted October 6, 2015 I'm having this issue on my work PC with 1.11. Link to comment Share on other sites More sharing options...
Inheritance Posted October 6, 2015 Share Posted October 6, 2015 Is it a chrome setting thats turned off? Link to comment Share on other sites More sharing options...
Cybershaman Posted October 7, 2015 Author Share Posted October 7, 2015 I have totally uninstalled/scrubbed Chrome from my system twice, reinstalled, and used Chrome without signing in to my Google account. Still had the issue. As soon as I closed down CUE, the functionality returned. I have tested it on the previous version of CUE and Chrome was uneffected. As soon as I re-updated to the latest version of CUE the issue returned. Has anyone else replicated this? I'm seeing people saying "Chrome? No way!" but it would be nice if someone else could duplicate the issue. Again, this isn't a major annoyance and I only stopped by to report it and hopefully help anyone else who might be searching for this issue. Something got changed in CUE since last update. I'm curious what it could be. Wondering if there is a beta version available to try... Link to comment Share on other sites More sharing options...
Moskeeto Posted October 7, 2015 Share Posted October 7, 2015 I have tested this by closing my constantly running background programs one by one. CUE was not the culprit in my case. It turns out it was rainmeter. Thanks to the OP though for helping me get on the right track to figuring this out. It's been bugging me forever not being able to read the alt text on xkcd. I'll see if I can update rainmeter to fix this issue on my end. Link to comment Share on other sites More sharing options...
Inheritance Posted October 7, 2015 Share Posted October 7, 2015 I'm having this issue on my work PC with 1.11. I have totally uninstalled/scrubbed Chrome from my system twice, reinstalled, and used Chrome without signing in to my Google account. Still had the issue. As soon as I closed down CUE, the functionality returned. I have tested it on the previous version of CUE and Chrome was uneffected. As soon as I re-updated to the latest version of CUE the issue returned. Has anyone else replicated this? I'm seeing people saying "Chrome? No way!" but it would be nice if someone else could duplicate the issue. Again, this isn't a major annoyance and I only stopped by to report it and hopefully help anyone else who might be searching for this issue. Something got changed in CUE since last update. I'm curious what it could be. Wondering if there is a beta version available to try... either of you have rainmeter installed? Link to comment Share on other sites More sharing options...
Cybershaman Posted October 7, 2015 Author Share Posted October 7, 2015 either of you have rainmeter installed? Negative. I wonder if it's a conflict between programs? For example, what if it wasn't Rainmeter or CUE but rather some other program that when the conditions created by the other two occurs it causes the problem. :/ At any rate, congratz on finding your problem Moskeeto! Take care! :) And, yes, this thread will help others out there with similar situations. :) Link to comment Share on other sites More sharing options...
Inheritance Posted October 7, 2015 Share Posted October 7, 2015 Ill make a note of this in the beta thread. If you find out anything else do let us know :D Link to comment Share on other sites More sharing options...
SwitchZA Posted October 8, 2015 Share Posted October 8, 2015 I registered to comment that I have the exact same issue as Cybersh****. Windows 10, CUE 1.10.67 (mouse is Sabre RGB). I can trivially recreate it even while chrome is open: Open chrome, go to any web page, Status bar shows on hover while CUE is closed, open CUE, status bar hover no longer works. One more finding to add: for most tabs, the hover functionality strangely works while the page is loading, by moving the mouse over meany links, or leaving it over a link as the page loads, as soon as the cursor is in an open area (anything other than a link) for a second or two, the functionality breaks completely. It's driving me nuts and took a while to isolate it to CUE. Corsair Help! Link to comment Share on other sites More sharing options...
Inheritance Posted October 8, 2015 Share Posted October 8, 2015 ive asked james to see if they can reproduce this on their side. Link to comment Share on other sites More sharing options...
SwitchZA Posted October 14, 2015 Share Posted October 14, 2015 Just updated to CUE 1.11.85 hoping this would be resolved, but the problem persists :( Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted October 14, 2015 Corsair Employee Share Posted October 14, 2015 I just checked with my version of Chrome and do not have this issue (using v1.11.85 CUE) Is this what you guys can't see? Link to comment Share on other sites More sharing options...
Cybershaman Posted October 15, 2015 Author Share Posted October 15, 2015 Just updated to CUE 1.11.85 hoping this would be resolved, but the problem persists :( Switch, could you verify something for me? Go into your CUE software and select Settings>Device tab and check the "Disable device lighting" box. Does that rectify the problem? It does for me. I am using v1.11.85 now as well. Link to comment Share on other sites More sharing options...
Cybershaman Posted October 15, 2015 Author Share Posted October 15, 2015 Is this what you guys can't see? Yes, CJ. The popup information in the lower left hand corner. Discovered that disabling device lighting seems to "fix" the issue. Waiting on SwitchZA to verify if that yields the same results. Thank you for checking into this. :) Link to comment Share on other sites More sharing options...
Dave115 Posted October 15, 2015 Share Posted October 15, 2015 Yes, CJ. The popup information in the lower left hand corner. Discovered that disabling device lighting seems to "fix" the issue. Waiting on SwitchZA to verify if that yields the same results. Thank you for checking into this. :) Hi, just registered to say this fixes it for me too. Link to comment Share on other sites More sharing options...
Inheritance Posted October 15, 2015 Share Posted October 15, 2015 Could you guys go in to your logs when it fails to show mouse over in Chrome and check if there is this statement. Mouse LED colors change failed. request timed out for Scimitar Link to comment Share on other sites More sharing options...
Cybershaman Posted October 15, 2015 Author Share Posted October 15, 2015 Hi, just registered to say this fixes it for me too. Excellent. Thank you. Looks like we're on to something. :) Link to comment Share on other sites More sharing options...
Cybershaman Posted October 15, 2015 Author Share Posted October 15, 2015 Could you guys go in to your logs when it fails to show mouse over in Chrome and check if there is this statement. Mouse LED colors change failed. request timed out for Scimitar Windows logs? Nothing there. Went over them with a fine toothed comb. Nothing out of the ordinary caught my eye... Additional info for Corsair James: besides the link destination popup like you showed in your screengrab, also not getting popups for things like link or graphic title information (when it's available) either. Link to comment Share on other sites More sharing options...
Dave115 Posted October 15, 2015 Share Posted October 15, 2015 Could you guys go in to your logs when it fails to show mouse over in Chrome and check if there is this statement. Mouse LED colors change failed. request timed out for Scimitar Yes, a big list of "Mouse LED colors change failed. request timed out for Sabre1". Windows logs? Nothing there. Went over them with a fine toothed comb. Nothing out of the ordinary caught my eye... Additional info for Corsair James: besides the link destination popup like you showed in your screengrab, also not getting popups for things like link or graphic title information (when it's available) either. The logs are in User>App Data>Local>Corsair>HID>logs Link to comment Share on other sites More sharing options...
Cybershaman Posted October 15, 2015 Author Share Posted October 15, 2015 Thanks, Dave! :) Yes. Several instances of the following: Mouse LED colors change failed.Device : M65 RGB,Execution result = 1, result = 0, platform error code = 2. Would it be beneficial to upload the whole log file? Link to comment Share on other sites More sharing options...
Inheritance Posted October 15, 2015 Share Posted October 15, 2015 Yes, a big list of "Mouse LED colors change failed. request timed out for Sabre1". But you dont notice your mouse lag? Link to comment Share on other sites More sharing options...
SwitchZA Posted October 15, 2015 Share Posted October 15, 2015 Switch, could you verify something for me? Go into your CUE software and select Settings>Device tab and check the "Disable device lighting" box. Does that rectify the problem? It does for me. I am using v1.11.85 now as well. Sh**** + James: Confirmed that this fixed it for me, thank you! Checked log files, I don't get any of those timeout errors, just a bunch of messages that seem to appear on startup of CUE. Link to my log from today's boot: http://pastebin.com/413Yhify Link to comment Share on other sites More sharing options...
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