Amirantha Posted August 9, 2015 Share Posted August 9, 2015 Hello Everyone, I have seen multiple threads with multiple answers on this topic and I am looking to get some clarity on where to start. I wiped my system and did a fresh Windows 10 Pro x64 install. I installed the Corsair Link software (3.2.5676). Link is detecting all of my devices without issues, but not my commander and/or Lighting Node or my AX1200i PSU. I have an older Link commander/Lighting Node (not the new Mini) The install did stop the constant "USB Disconnect" sound that was occurring, but I would like it to be fully functional if possible. If I stop/exit the software, the constant "USB Disconnect" sound continues forever. Attached my device manager and Devices and Printers screen as well as a DXDiag. Thanks! AmirDxDiag.txt Link to comment Share on other sites More sharing options...
Toasted Posted August 9, 2015 Share Posted August 9, 2015 Contact customer service. They may be able to swap your Commander unit for a Mini. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
red-ray Posted August 9, 2015 Share Posted August 9, 2015 So am I, see http://forum.corsair.com/forums/showthread.php?t=143723 Link to comment Share on other sites More sharing options...
Amirantha Posted August 12, 2015 Author Share Posted August 12, 2015 Thanks. Opened a ticket. I will follow-up later. Link to comment Share on other sites More sharing options...
Amirantha Posted August 12, 2015 Author Share Posted August 12, 2015 Yay for cookie cutter responses: "If your Commander unit is within warranty (1 year from date of purchase), we can replace it with our latest Commander Mini. Please attach a copy of your original purchase invoice in the Attachment section below for warranty verification. Thank you." I didn't realize that "Legacy" meant products that are only a year old. I purchased this in January of last year and the Mini was not available then. So now, they want me to spend another $60 to replace a new part. Ill pass. GG Corsair.....GG.... Also, when the site updated, it deleted my invoices from last year. Another GG. Link to comment Share on other sites More sharing options...
LicSqualo Posted August 12, 2015 Share Posted August 12, 2015 I've the same situation, and I've re-read the warranty terms http://www.corsair.com/en-us/support/warranty. And the OBSOLETE paragraph is applicable for these "old" Link Commander. Can somebody explain me what is happened? Do you have choice to make the hardware "obsolete"? :roll: And why you Corsair don't respect your warranty terms? ::pirate:: My ticket is closed (denied) without answer! Someone (a tech guy? true?) have suggest me to install the 2.75361 version (don't run on "my" win10 system, strange! :confused:) I don't believe in this Corsair support answer. Really! :eek: Lic Link to comment Share on other sites More sharing options...
sittin9duck Posted August 12, 2015 Share Posted August 12, 2015 I am having the same problem. Their web site says After installing and launching v3.2.5676 in a system that has the older Corsair Link Commander unit, if the Commander unit is missing from C-Link software, you can follow the instructions listed below to fix this problem: Exit C-link software from the C-Link ICON on system tray. Open Windows device manager and find the problematic “Corsair Hydro Series 7289 USB Device” on the USB device list. Right click and select Update Driver Software. Select Browse My Computer for Device Software Manually and hit Next. Select Let Me Pick from list of device drivers on My computer and hit Next. Select USB Input Device and hit Next. After that, Windows will successfully update driver back to correct one. Restart C-Link software and Commander unit should appear back into C-Link software. But there tech guys say Created By: Henry TS (8/12/2015 3:16 PM) Hello Craig, The instructions below does not work. The last version that officially supports our legacy Commander is 2.7.5361 and that is not supported in windows 10. There is no workaround So is the tech guy lying or is the web site lying. Either way if you have a old link commander you are stuffed. Link to comment Share on other sites More sharing options...
mctonale Posted August 13, 2015 Share Posted August 13, 2015 Same problems here, I notice the was a new version released yesterday. Does anyone know if it fixes the issue? I will be trying it (much) later and will report back if nobody else has already. It's not like we can just roll back to an older version because windows 10 blocks it. I have tried the work around but the device (without the CL software running) constantly disconnects and reconnects and switching drivers has no effect. Link to comment Share on other sites More sharing options...
red-ray Posted August 13, 2015 Share Posted August 13, 2015 CL 3.2.5695 does not report my old Commander.SIV does on all of W2K to W10.In SIV < 30 extra lines of C code are needed to support the old Commander in addition to the CL Mini.I am at a loss as to why Corsair don't just fix CL.All I can assume is that Corsair want to sell more CL Minis. Link to comment Share on other sites More sharing options...
mctonale Posted August 13, 2015 Share Posted August 13, 2015 CL 3.2.5695 does not report my old Commander. SIV does on all of W2K to W10. So they are trying to force us to upgrade!? I might.. I'm sure I can find my products from another manufacturer in the future. :mad: Even Apple will eventually realise that forced obsolescence is no way to keep customers! Link to comment Share on other sites More sharing options...
Amirantha Posted August 14, 2015 Author Share Posted August 14, 2015 Forcing an upgrade is one thing, forcing an upgrade one year after the product was still available (and the only option) is garbage. Link to comment Share on other sites More sharing options...
wytnyt Posted August 14, 2015 Share Posted August 14, 2015 :D: See there was no issue going to win 10 which is quickly becoming known to forcing users in virtually every aspect of the windows environment... sign up for the app store ,watch it change the pw on your computer to that of the app store pw... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 14, 2015 Corsair Employee Share Posted August 14, 2015 I'm taking this to the PM, we'll get this straightened out. I'm really not happy about this. Link to comment Share on other sites More sharing options...
Amirantha Posted August 16, 2015 Author Share Posted August 16, 2015 Thanks Dustin, I look forward to your PM. Link to comment Share on other sites More sharing options...
AlphaBravo Posted August 16, 2015 Share Posted August 16, 2015 I am also looking forward to finding out if my old commander unit will still function in an upcoming build where I will be running Windows 10. Link to comment Share on other sites More sharing options...
Hibbinator Posted August 17, 2015 Share Posted August 17, 2015 I also would greatly like an answer to this! All my corsair equip has been working great for over a year and now I get no fans, LEDs or my H80... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 18, 2015 Corsair Employee Share Posted August 18, 2015 There's a version of Link undergoing validation that fixes the original Corsair Link Commander unit, allowing you to use it under Windows 10. Link to comment Share on other sites More sharing options...
Amirantha Posted August 18, 2015 Author Share Posted August 18, 2015 There's a version of Link undergoing validation that fixes the original Corsair Link Commander unit, allowing you to use it under Windows 10. Awesome! I look forward to the update. Thanks Dustin! Link to comment Share on other sites More sharing options...
Sartanen Posted August 20, 2015 Share Posted August 20, 2015 There's a version of Link undergoing validation that fixes the original Corsair Link Commander unit, allowing you to use it under Windows 10. Looking forward to it. Link to comment Share on other sites More sharing options...
mctonale Posted August 20, 2015 Share Posted August 20, 2015 There's a version of Link undergoing validation that fixes the original Corsair Link Commander unit, allowing you to use it under Windows 10. Amazing, Thank you :) A little information goes a long way.. Link to comment Share on other sites More sharing options...
cavey00 Posted August 20, 2015 Share Posted August 20, 2015 There's a version of Link undergoing validation that fixes the original Corsair Link Commander unit, allowing you to use it under Windows 10. YES!!! So much looking forward to this. Link to comment Share on other sites More sharing options...
TLBradbury Posted August 20, 2015 Share Posted August 20, 2015 I will believe it when I see it. I suffered through innumerable problems with the original commander before giving up on it (an eating the cost in the process). It's worth noting that the original commander was replaced by the mini for a reason. Do we need to remind Corsair that we've been funding their R&D only to be rewarded with this crap? Jeez. Link to comment Share on other sites More sharing options...
Robert Jurs Posted August 24, 2015 Share Posted August 24, 2015 Is it possible to get a hint on when this new realese is coming out? I have the old version Commander and have just upgraded to Windows 10 Pro x64. And I get the USB-connect-disconnect issue/sound when installing Link v3.2.5695. As I read the forum, there is no fix, or solution for this, as there is no support for the hardware, and there for the only thing that would Work, is either buying a new Commander, or the software being upgraded to support the old hardware. Link to comment Share on other sites More sharing options...
red-ray Posted August 24, 2015 Share Posted August 24, 2015 As I read the forum, there is no fix. My SIV utility can be used, see http://forum.corsair.com/forums/showthread.php?t=140665. Link to comment Share on other sites More sharing options...
Robert Jurs Posted August 24, 2015 Share Posted August 24, 2015 Thanks for the quick reply. I will give it a try tonight. I would still like to know the approximate wait for the next release of the Link software though :) Link to comment Share on other sites More sharing options...
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