mcgray Posted January 13, 2015 Share Posted January 13, 2015 This is the error message that I get when trying to install the CUE software, it goes into the installation process gets towards the end then this message appears and it rolls back all of the progress "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." Any help would be much appreciated. I am running on Windows 8.1 64 bit, I have tried re-downloading it multiple times and I have tried running it in compatibility mode. Link to comment Share on other sites More sharing options...
Toasted Posted January 13, 2015 Share Posted January 13, 2015 Turn off Smartscreen in Windows and see if that helps. Have you tried installing the software in a different directory? Does it help? Link to comment Share on other sites More sharing options...
mcgray Posted January 13, 2015 Author Share Posted January 13, 2015 I havent tried a different directory yet, how would I turn off smartScreen, I'm not sure If I'm using that. Link to comment Share on other sites More sharing options...
mcgray Posted January 13, 2015 Author Share Posted January 13, 2015 Just tried with smart screen off, didn't work. Now trying different directory. Link to comment Share on other sites More sharing options...
mcgray Posted January 13, 2015 Author Share Posted January 13, 2015 different directory/ different hard drive did not fix either :sigh!: Link to comment Share on other sites More sharing options...
mcgray Posted January 13, 2015 Author Share Posted January 13, 2015 Looked into the MSI file and this seems to be the full error message if that helps a bit? "CustomAction CAChildDriverInstall_x86_64 returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox) Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CAChildDriverInstall_x86_64, location: C:\WINDOWS\Installer\MSI2A10.tmp, command: install "C:\Program Files (x86)\Corsair\Corsair Utility Engine\driver\CorsairVHidDriver.inf" Action ended 19:32:32: InstallFinalize. Return value 3. Action ended 19:32:33: INSTALL. Return value 3." Link to comment Share on other sites More sharing options...
mcgray Posted January 13, 2015 Author Share Posted January 13, 2015 Does anyone else have any ideas? I had previously installed it fine but now it just refuses to install. Link to comment Share on other sites More sharing options...
john doe64 Posted January 13, 2015 Share Posted January 13, 2015 I have the excact same problem. Since i now own a new computer with Windows 8.1 i cant install the firmware for my M65 mouse. The Corsair Utility Engine doenst reconize any device,but when i look under Windows it has detected my mouse as a Corsair Gaming mouse. Do i just install the driver? I didnt had this problem on Windows 7. Link to comment Share on other sites More sharing options...
SchrodingersCat Posted January 14, 2015 Share Posted January 14, 2015 I'm also having this problem. Windows 8.1. I was having a slightly different problem a couple of months ago, where trying to install the CUE would totally freeze my PC at Installing driver (1/2)... I've since done a reformat. After that, the CUE installed fine. However it popped up recently saying there was an update available, which I downloaded and tried to install. It came up with the same error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor", at the same point it was freezing last time. I still have the old installer file from just after I did the reinstall, and it's giving the same error message. So, it's likely something that was installed after the first time I installed the CUE software is incompatible with it. My guess is a windows update... Link to comment Share on other sites More sharing options...
mcgray Posted January 14, 2015 Author Share Posted January 14, 2015 I'm also having this problem. Windows 8.1. I was having a slightly different problem a couple of months ago, where trying to install the CUE would totally freeze my PC at Installing driver (1/2)... I've since done a reformat. After that, the CUE installed fine. However it popped up recently saying there was an update available, which I downloaded and tried to install. It came up with the same error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor", at the same point it was freezing last time. I still have the old installer file from just after I did the reinstall, and it's giving the same error message. So, it's likely something that was installed after the first time I installed the CUE software is incompatible with it. My guess is a windows update... This is exactly what mine did, however I figured it might be my old version of CUE that was causing the issue so I uninstalled it and now I do not have CUE at all and it will not install the new or previous version its driving me crazy I have this expensive keyboard for the color customization but can't use it. Also without CUE up I've noticed the keyboard lock up. I really need help here....... Link to comment Share on other sites More sharing options...
mcgray Posted January 15, 2015 Author Share Posted January 15, 2015 Going to continually bump this till corsair can tell me what the hell is happening Link to comment Share on other sites More sharing options...
terabyte Posted January 15, 2015 Share Posted January 15, 2015 Maybe your windows installer files themselves are corrupt and the issue is not with CUE specifically. Have you tried re-downloading and re-installing it from Microsoft site just in case? Also apart from trying a different folder try also removing the folder that holds all the profiles and other settings, that might be causing it as well. I don't remember the exact path however, it should be in "X:\User\yourname\appdata\roaming\corsair" or something like that. Link to comment Share on other sites More sharing options...
mcgray Posted January 17, 2015 Author Share Posted January 17, 2015 I have already deleted the roaming folder, that was one of my first thoughts, what do you mean download installer files from the microsoft site? Link to comment Share on other sites More sharing options...
terabyte Posted January 17, 2015 Share Posted January 17, 2015 These kind of installers rely on the component MSI (Microsoft Windows Installer). Try to download the latest version here and install it before attempting to re-install CUE: http://www.microsoft.com/en-US/download/details.aspx?id=8483 I've seen a couple of peoples saying that their MSI component was corrupt and re-installing it solved the issue. It might work for you too. Link to comment Share on other sites More sharing options...
mcgray Posted January 17, 2015 Author Share Posted January 17, 2015 I'm looking at that and it says the supported OS are: Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP. I'm on windows 8.1 which makes it seem that this is unnecessary. Link to comment Share on other sites More sharing options...
mcgray Posted January 17, 2015 Author Share Posted January 17, 2015 I just went through and re-installed MSI for windows 8.1 still no dice. I've tried: Installing in a new directory/hard driveremoving all old filesre-downloading the package multiple timestried downloading old versions of the softwarere-installing MSIanything mentioned above I am at my witts end. I'm not a moron I know my way around computers but this is too much. This is obviously a problem on Corsair's end and I have yet to receive any response from them. This is ridiculous, why do I own an expensive keyboard if it cannot even do the things I bought it for.... Link to comment Share on other sites More sharing options...
terabyte Posted January 17, 2015 Share Posted January 17, 2015 At this point your best option is to open a ticket and see what they say :( Link to comment Share on other sites More sharing options...
Toasted Posted January 19, 2015 Share Posted January 19, 2015 If you are still getting this; "CustomAction CAChildDriverInstall_x86_64 returned actual error code 1 (note this may not be 100% accurate if translation happened inside sandbox) Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CAChildDriverInstall_x86_64, location: C:\WINDOWS\Installer\MSI2A10.tmp, command: install "C:\Program Files (x86)\Corsair\Corsair Utility Engine\driver\CorsairVHidDriver.inf" Action ended 19:32:32: InstallFinalize. Return value 3. Action ended 19:32:33: INSTALL. Return value 3." Seems like Windows or the driver failed to install. Download the attached .zip archive and see if you can install the driver normally.driver.zip Link to comment Share on other sites More sharing options...
Devildoginvu Posted September 18, 2015 Share Posted September 18, 2015 (At the end just run the .exe) Link to comment Share on other sites More sharing options...
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