Joe9099 Posted July 21, 2014 Share Posted July 21, 2014 hi,I have a problem.I can sync with dropbox, no problemI can sync with one of my google drives. this has around 3GB of data.I cant sync with another google drive, despite deleting, disabling and then re enabling. This has around 10GB of data.If I then disable sync, delete and change back to my 3GB account it works fine again. Any thoughts? Apart from that seems a great bit of kit... Link to comment Share on other sites More sharing options...
Yellowbeard Posted July 21, 2014 Share Posted July 21, 2014 What firmware version are you using? Check the VA product page for updates. Link to comment Share on other sites More sharing options...
Joe9099 Posted July 21, 2014 Author Share Posted July 21, 2014 firmware/app 2.1.2 Link to comment Share on other sites More sharing options...
BillRathbone Posted July 21, 2014 Share Posted July 21, 2014 When you try (and say you fail) syncing with your 10GB Google Drive, what are the symptoms? What are you seeing? Link to comment Share on other sites More sharing options...
Joe9099 Posted July 21, 2014 Author Share Posted July 21, 2014 everything goes fine, enabling and linking to google account works, it sets up a folder named google drive, but no files appear. I have checked that im connected to internet, all fine. in settings it says its syncing, but even after 24hour, no files appear.When setup with other google drive, within 10 seconds or so files begin to appear. Link to comment Share on other sites More sharing options...
BillRathbone Posted July 21, 2014 Share Posted July 21, 2014 Hmm ... very odd. And you definitely have enough room on the drive to hold it? Link to comment Share on other sites More sharing options...
Joe9099 Posted July 21, 2014 Author Share Posted July 21, 2014 yes, only have around 30GB of data on there Link to comment Share on other sites More sharing options...
BillRathbone Posted July 22, 2014 Share Posted July 22, 2014 I will let you know when I hear something from the developers. Are there any differences between the two Google Drive accounts (other than the capacity)? Link to comment Share on other sites More sharing options...
BillRathbone Posted July 23, 2014 Share Posted July 23, 2014 You need to update to v2.1 of the app / FW. There were some issues in v2.0 syncing to drives with a large number of files, but they should have been fixed in v2.1 Link to comment Share on other sites More sharing options...
BillRathbone Posted July 23, 2014 Share Posted July 23, 2014 Another question - From Windows > Properties, what is the total size and number of files/folders in the 10GB Google Drive? Link to comment Share on other sites More sharing options...
Joe9099 Posted July 23, 2014 Author Share Posted July 23, 2014 the windows, the total size is 11.1 GB. I am already running v2.1 of firmware/app Interestingly, having tried to get it to sync many times, including turning it off etc, it has now brought in the file structure and a handful of files in the root folder. It has downloaded a massive total of 50 MB And, now no more. It did this download in the first few minutes of syncing. Nothing more. Link to comment Share on other sites More sharing options...
BillRathbone Posted July 23, 2014 Share Posted July 23, 2014 Your Google Drive folder is 11.1 GB? (I thought it was a 10GB drive). How many files, how many folders? Link to comment Share on other sites More sharing options...
Joe9099 Posted July 23, 2014 Author Share Posted July 23, 2014 files 13,651 and 258 folders ......why ask? Link to comment Share on other sites More sharing options...
BillRathbone Posted July 23, 2014 Share Posted July 23, 2014 As I said in my earlier reply, there were some issues in v2.0 syncing to drives with a large number of files. Link to comment Share on other sites More sharing options...
Joe9099 Posted July 24, 2014 Author Share Posted July 24, 2014 OK, that makes more sense, so it probably isn't quite fixed yet then? DO you know when the next software version will come out? Link to comment Share on other sites More sharing options...
BillRathbone Posted July 24, 2014 Share Posted July 24, 2014 We're still investigating - the issue is definitely related to a maximum total number of files and folders. Not sure (yet) when it will be fixed, but this issue is definitely high on our list. The next release is 2.2. Development is being wrapped up now, then it will be tested/validated, then submitted to the various app stores. This fix won't be in that release, but a number of other fixes/improvements will be. Link to comment Share on other sites More sharing options...
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