Jimbo64 Posted February 4, 2014 Share Posted February 4, 2014 I purchased an Air 540 and two parts were broken upon arrival. I open a ticket (#6390421) and it was finally answered today. Then I received an email stating that my card was being charged for the replacement (something I had not ask or approved beforehand). Is this standard practice? I am fine with sending back broken parts but I did not authorize the use of my credit card. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 5, 2014 Administrators Share Posted February 5, 2014 Unless you called up for an express RMA, it just looks like when they approved the replacement they selected the wrong message as the outgoing message that's all. Link to comment Share on other sites More sharing options...
Anti Hero Posted February 5, 2014 Share Posted February 5, 2014 How did they even have your CC information? I never had to put mine in anywhere. And unless you missed some fine print somewhere that doesn't seem right that they charged you. Link to comment Share on other sites More sharing options...
Jimbo64 Posted February 5, 2014 Author Share Posted February 5, 2014 I will take his word for it that the email was sent out by mistake. The more bothersome thing is that they won't replace one of the broken parts. I guess I'd have to RMA the entire case to get it fixed. Link to comment Share on other sites More sharing options...
peanutz94 Posted February 10, 2014 Share Posted February 10, 2014 Jimbo, what parts are broke? If they are replaceable parts, Corsair will ship you new ones. They wont RMA an entire case unless it's absolutely necessary. Link to comment Share on other sites More sharing options...
Jimbo64 Posted February 10, 2014 Author Share Posted February 10, 2014 The SSD cage and the plastic panel above the PSU side. They replaced the SSD cage but won't replace the panel. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 16, 2014 Administrators Share Posted February 16, 2014 Not won't, can't. It looks like that's the panel on top of the right half of the case, and I don't believe it's meant to come off. I'd suggest responding back to your case explaining how it happened. Since your case was recently purchased from a retailer, I'm guessing it was like that out of the box? If not, how did it happen? If it came like that out of the box, I'd suggest either contacting the retailer or support again and we'll most likely end up replacing the case. Link to comment Share on other sites More sharing options...
Jimbo64 Posted February 16, 2014 Author Share Posted February 16, 2014 Not won't, can't. It looks like that's the panel on top of the right half of the case, and I don't believe it's meant to come off. I'd suggest responding back to your case explaining how it happened. Since your case was recently purchased from a retailer, I'm guessing it was like that out of the box? If not, how did it happen? If it came like that out of the box, I'd suggest either contacting the retailer or support again and we'll most likely end up replacing the case. It was that way out of the box. I'm guessing at happened at the factory since it was packaged quite well. Link to comment Share on other sites More sharing options...
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