Gilgamensch Posted October 24, 2019 Share Posted October 24, 2019 Corsair Services and or ICue is freezing my PC every 10 minutes. When does this happen ------------------------------------- -When I am play CSGO CPU usage is around 20-30% when this happens (100% on 1 core) GPU usage is around 30-50% Seems to happen a lot more if ICue is open but even when closed (Corsair service still throws errors and freezes my PC) What Happens ------------------------ - CPU spikes on all 8 cores (Appears to be deadlocking) - PCI Express Root Port Crashes, causing GPU to do bad things (WHEA errors are most common when CPU based errors are happening) - ALL USB devices disconnect and reconnect - Takes 5 seconds (Play a competitive shooter and not having mouse or keyboard for 5 seconds is TILTING) - Game crashes some times System ------------- Ryzen 3700x RTX 2070 Super CORSAIR VENGEANCE RGB PRO 32GB (4x8GB) DDR4 3600MHz ASUS x570 Prime PRO Commander Pro Hydro Series™ H150i PRO RGB 360mm Liquid CPU Cooler RM850x, 850 Watt, Fully Modular Power Supply 6 LL120 mm Fans Logs ------- CorsairLink4.Module.ProDevices.Common.Exceptions.ProDeviceException: No response ---> System.TimeoutException: Operation timed out. What I Think is happening --------------------------------------- It appears that the Corsair Service losses connection to the commander pro (Ryzen 3 polling rates could be to blame) and fails hard and does NOT properly catch exceptions and crashes Corsair services and deadlocks the CPU, which causes all kinds of issues. THIS MAKES MY GAMING COMPUTER 100% UNUSABLE. Link to comment Share on other sites More sharing options...
c-attack Posted October 24, 2019 Share Posted October 24, 2019 You've left off what version of the software you are running. Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 24, 2019 Author Share Posted October 24, 2019 Software Version -------------------------- CORSAIR iCUE v3.21.88 Link to comment Share on other sites More sharing options...
c-attack Posted October 24, 2019 Share Posted October 24, 2019 OK. That condition was widely reported on 3.19.xx, but not since and obviously there are other Ryzen 3000 series users out there. Try a repair installation from the Settings menu. Hopefully this is not a resurgence. Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 24, 2019 Author Share Posted October 24, 2019 I have done that many times with no success. This issue has been happening since I completed the build about 7 weeks ago. Will try again tonight by removing the software completely then doing a fresh install. Link to comment Share on other sites More sharing options...
DevBiker Posted October 25, 2019 Share Posted October 25, 2019 You wouldn't happen to be running any other monitoring tools, specifically HWInfo, would you? Have you ever run HWInfo and installed the persistent driver? Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 25, 2019 Author Share Posted October 25, 2019 I do now in effort to debug this issue but this was happening before. Completely uninstalled and reinstalled Corsair software and this problem is still here Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 28, 2019 Author Share Posted October 28, 2019 (edited) I'm not sure anymore this is an actual Corsair Software issue and now thinking its a Corsair Hardware issue. I have completely uninstalled ICue and all Corsair software and the problem continues. Running fans and cooler with defaults. It appears that the commander pro is still disconnecting in moments of high cpu load while gaming. This in turn is causing issues with the device manager that appears to be causing the freezing and hanging due to the commander pro hardware issues. *Also the usb ports on the commander pro do not work. Edited October 28, 2019 by Gilgamensch Link to comment Share on other sites More sharing options...
deno1000 Posted October 29, 2019 Share Posted October 29, 2019 I have same problem PC freeze every 10min...I instal 3.15.101 version and again freeze..I think this is firmware problem not software.. Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 29, 2019 Author Share Posted October 29, 2019 I may have found the under lying issue, need to test more under heavy load. I used a port monitor to verify that it was the Commander Pro disconnecting that was the issue and not just a symptom. (As my entire system would become unstable when this happened) ROOT CAUSE ----------------------- https://support.microsoft.com/en-ph/...-devices-conne All my usb devices were under 1 root hub (That's why when the commander pro became unstable it would crash the root hub all devices under it) My guess is that the Commander Pro drivers dont play nicely if it is not the solo device under the Root Hub as for the reasons mentioned in the Microsoft link. Why are multiple USB devices getting tossed under the same Root Hub? I have no idea. If I had to guess i would say it is a chip-set driver issue. More specifically a USB driver issue. *I will test more tonight as I was able to get the Commander Pro under it's own Root Hub Link to comment Share on other sites More sharing options...
DevBiker Posted October 29, 2019 Share Posted October 29, 2019 I may have found the under lying issue, need to test more under heavy load. I used a port monitor to verify that it was the Commander Pro disconnecting that was the issue and not just a symptom. (As my entire system would become unstable when this happened) ROOT CAUSE ----------------------- https://support.microsoft.com/en-ph/...-devices-conne All my usb devices were under 1 root hub (That's why when the commander pro became unstable it would crash the root hub all devices under it) My guess is that the Commander Pro drivers dont play nicely if it is not the solo device under the Root Hub as for the reasons mentioned in the Microsoft link. Why are multiple USB devices getting tossed under the same Root Hub? I have no idea. If I had to guess i would say it is a chip-set driver issue. More specifically a USB driver issue. *I will test more tonight as I was able to get the Commander Pro under it's own Root Hub This is quite intriguing. Unfortunately, the link to Microsoft support is truncated. is there any way that you can post the portion of the URL after en-ph? Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 29, 2019 Author Share Posted October 29, 2019 /help/968132/usb-devices-may-stop-functioning-correctly-when-multiple-devices-conne Link to comment Share on other sites More sharing options...
Gilgamensch Posted October 30, 2019 Author Share Posted October 30, 2019 Ok, so after more testing the commander pro is still disconnecting but now it is just the commander pro disconnecting because it is the only device under that USB Root Hub. The problem is 100% confirmed with the Commander Pro! The device is responsive 99% of the time so this leads me to think this is a driver issue and not a hardware issue. Not sure what the next steps are Link to comment Share on other sites More sharing options...
ShadyPyro Posted November 6, 2019 Share Posted November 6, 2019 its 10000% an issue with asus prime pro x570 and commander pro. I have the same issue. I have replaced the commander pro twice and the mobo once. The issue is also present in safe mode with nothing else on. Link to comment Share on other sites More sharing options...
MrMetzka Posted November 7, 2019 Share Posted November 7, 2019 It may actually be the Asus Prime X570-Pro. I have this motherboard too and am experiencing random disconnects and reconnects with the Commander Pro, even after replacing the Commander Pro. When this happens, every device in that hub also goes offline and online. Link to comment Share on other sites More sharing options...
Gilgamensch Posted November 8, 2019 Author Share Posted November 8, 2019 It most be the chipset drivers of the X570 boards from Asus. Link to comment Share on other sites More sharing options...
MrMetzka Posted November 9, 2019 Share Posted November 9, 2019 It most be the chipset drivers of the X570 boards from Asus. I installed chipset drivers directly from AMD and am still experiencing this issue. Link to comment Share on other sites More sharing options...
slo2sixty Posted November 9, 2019 Share Posted November 9, 2019 I'm having the same issue and stated so in another thread. has anyone figured this out yet? pretty sad that a fan controller is legit ruining my brand new build for me. Link to comment Share on other sites More sharing options...
Gilgamensch Posted November 12, 2019 Author Share Posted November 12, 2019 It is 100% the commander pro and or its drivers. It disconnects and crashes the Icue Software and a bunch of other issues pop up. CORSAIR .........................GET YOUR **** TOGETHER. Link to comment Share on other sites More sharing options...
slo2sixty Posted November 12, 2019 Share Posted November 12, 2019 It is 100% the commander pro and or its drivers. It disconnects and crashes the Icue Software and a bunch of other issues pop up. CORSAIR .........................GET YOUR **** TOGETHER. I agree. I've watched it dissapear in icue then pop back on. It freezes certain games on me and cuts sound on almost every game. Link to comment Share on other sites More sharing options...
Gilgamensch Posted November 12, 2019 Author Share Posted November 12, 2019 Not only does it crash the Root USB hub , so all devices under that hub will also disconnect. The Corsair Service locks up and put the CPU in a deadlock , which screws almost everything up. I am seeing Audio drivers failing , PCIe errors and just about everything all due to 50 dollar part failing. LIKE REALLY CORSAIR Link to comment Share on other sites More sharing options...
ShadyPyro Posted November 12, 2019 Share Posted November 12, 2019 Not only does it crash the Root USB hub , so all devices under that hub will also disconnect. The Corsair Service locks up and put the CPU in a deadlock , which screws almost everything up. I am seeing Audio drivers failing , PCIe errors and just about everything all due to 50 dollar part failing. LIKE REALLY CORSAIR Early adapter issues to be honest. What internal hub are you connected to, left or right one? As i found (I believe its the left one) to only share with the mobo rgb and not reset everything under the moon. Link to comment Share on other sites More sharing options...
ShadyPyro Posted November 14, 2019 Share Posted November 14, 2019 Latest update to my ticket. the icue devs are looking in to it. the asus prime pro has a unique usb chipset they say. Link to comment Share on other sites More sharing options...
slo2sixty Posted November 14, 2019 Share Posted November 14, 2019 Latest update to my ticket. the icue devs are looking in to it. the asus prime pro has a unique usb chipset they say. I just got a response yesterday from my ticket. They just told me to do a fresh install of icue. I even linked them to two of the threads here. Well hopefully they're doing what they told you. Link to comment Share on other sites More sharing options...
MrMetzka Posted November 15, 2019 Share Posted November 15, 2019 Latest update to my ticket. the icue devs are looking in to it. the asus prime pro has a unique usb chipset they say. I really hope Corsair will be able to fix this. Last night I lost a match of Apex Legends because the disconnect/reconnect happened during a 1v1.. I just got a response yesterday from my ticket. They just told me to do a fresh install of icue. I even linked them to two of the threads here. Well hopefully they're doing what they told you. I don't think a reinstall of the drivers/iCue will fix this. This just looks like a compatibility issue. Link to comment Share on other sites More sharing options...
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