walber01 Posted January 26, 2013 Share Posted January 26, 2013 ok guys, I bought a carbide 500r in june last year, and it was working perfectly. but about one month ago, one of usb 3.0 from the front panel failed. I formatted my pc 3 times and the problem was not corrected. I verified the cables inside the case, but they are working and and in a good state, not cutted. I read some topics, where people realtes some issues with frontal panel in cases from corsair. what sould I do ? I tried many solutions but the problem continues. I oppened a RMA request. Link to comment Share on other sites More sharing options...
peanutz94 Posted January 26, 2013 Share Posted January 26, 2013 Just use the link o the left to request an RMA but in the comments section let them know you need just a new I/O panel and they can send you that instead of having to replace the whole case. Link to comment Share on other sites More sharing options...
walber01 Posted February 3, 2013 Author Share Posted February 3, 2013 well the situation was resolved. The Corsair send me a part to change. from start, the situation was complicated, but with an email and a good information, became easy to me see that corsair is concerned with theirs cients. when I receive the part and change it in my case I back to report the end of rma. Link to comment Share on other sites More sharing options...
walber01 Posted February 14, 2013 Author Share Posted February 14, 2013 well, I received my products today, and I have to say that corsair is awesome. but, I was taxed in R$ 30,93. was it correct ? or the free shipment doesnt' have nothing about brazilian rules in customs ? anyway, I finish this process of RMA . thanks guy. Link to comment Share on other sites More sharing options...
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