Beantownin15 Posted September 30, 2015 Share Posted September 30, 2015 Received my Scimitar mouse yesterday, the 12 side buttons light up with the LED but when they are pushed nothing is registered. Any known issue of this or fix option? Thanks! Link to comment Share on other sites More sharing options...
terabyte Posted September 30, 2015 Share Posted September 30, 2015 Have you assigned any action to those buttons from CUE? If so which actions/macros have you added? Link to comment Share on other sites More sharing options...
Medieval Nerd Posted September 30, 2015 Share Posted September 30, 2015 If you are trying to go in a game and press the side buttons to bind things that won't work until you do as Terabyte mentioned and have remapped the keys, or assigned actions via CUE first. Link to comment Share on other sites More sharing options...
rduality Posted October 3, 2015 Share Posted October 3, 2015 So, I have a similar issue but I have already remapped the side buttons to number keys. As of now, they have been off and on. The side buttons will work and then stop working. Is this happening to anyone else? Am I triggering something that causes it to stop or revert to the default state? Everything else is working just fine. Thanks! 1 Link to comment Share on other sites More sharing options...
Herodrink Posted October 3, 2015 Share Posted October 3, 2015 I am having the same problem. I just had 7-9 go out on me. Not sure what to do. Link to comment Share on other sites More sharing options...
Toasted Posted October 3, 2015 Share Posted October 3, 2015 @rduality Might be related to the automatic profile changer. Have you tried manually selecting the profile by right clicking CUE>Click the profile? Link to comment Share on other sites More sharing options...
blaize9 Posted October 3, 2015 Share Posted October 3, 2015 @rduality Might be related to the automatic profile changer. Have you tried manually selecting the profile by right clicking CUE>Click the profile? This is most likely the issue & solution. Link to comment Share on other sites More sharing options...
tyraze Posted October 4, 2015 Share Posted October 4, 2015 I'm having the same problem. I have everything updated on CUE and the side buttons mapped to the numbers on keyboard. Everything is lit up, CUE detects the mouse but the only thing not working is the side buttons. Link to comment Share on other sites More sharing options...
krazykid Posted October 4, 2015 Share Posted October 4, 2015 Is the profile you made set as default profile Link to comment Share on other sites More sharing options...
tyraze Posted October 4, 2015 Share Posted October 4, 2015 yes, i checked and unchecked set as default and it doesn't do anything. Link to comment Share on other sites More sharing options...
krazykid Posted October 4, 2015 Share Posted October 4, 2015 yes, i checked and unchecked set as default and it doesn't do anything. it needs to be checked so that when you close cue it stays on that profile. The profile contains any macros you set for the keys. Link to comment Share on other sites More sharing options...
Wudanmaster Posted November 3, 2015 Share Posted November 3, 2015 Ok, side buttons no longer work. Default profile is my ONLY profile. It is selected as default. I have remapped the keys to the number keys (Not the num pad keys). I have saved the profile to device memory as well. Still doesn't work. To map I clicked on the key and chose Remap Key/Button. Then chose Typing Key from the Key/Button Function drop down. Then chose Number & Symbol Keys from the Key/Button Sections drop down. Then I selected the number I wanted it mapped to and clicked the remap button at the bottom. Everything is setup correctly. It is the mouse with the issue. It was also having another issue I figured out had to do with the color switching where it was timing out and shutting down the click buttons and side buttons. Changing it to a solid color profile resolved that one (alot of people had this issue as well in the forums). However the main issue is that my side buttons dont work all of a sudden when once they did. Link to comment Share on other sites More sharing options...
Vunak Posted November 11, 2015 Share Posted November 11, 2015 I'm having the same issue with my Scimitar among other things. Like RGB not working, but thats another issue entirely. I'll attach the log after the issue happens.2015-11-10T10-22-13.txt Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted November 11, 2015 Corsair Employee Share Posted November 11, 2015 Hello Everyone, If you guys are having this issue, please post your logs so i can forward them to our validation team to assess. Link to comment Share on other sites More sharing options...
FiveIsRightOut Posted November 12, 2015 Share Posted November 12, 2015 Hello Everyone, If you guys are having this issue, please post your logs so i can forward them to our validation team to assess. I have a log from a few days ago where it was happening, and am very new here. Is this thread the best place to do it or is there a better location for them? I'll upload it when I get home. Link to comment Share on other sites More sharing options...
terabyte Posted November 12, 2015 Share Posted November 12, 2015 Upload it here as an attachment to your reply. Henry will then collect them all and forward them to the developers ;): Link to comment Share on other sites More sharing options...
h3xd Posted November 13, 2015 Share Posted November 13, 2015 I have this issue daily after starting up my PC. The CUE shows the keys are mapped but the side buttons do not work. After a system reboot they keypad will sometimes start working again, but may randomly stop working while in use. Submitted a ticket 6699434 with log files. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted November 13, 2015 Corsair Employee Share Posted November 13, 2015 I have this issue daily after starting up my PC. The CUE shows the keys are mapped but the side buttons do not work. After a system reboot they keypad will sometimes start working again, but may randomly stop working while in use. Submitted a ticket 6699434 with log files. Thank you for the log file. It will be forwarded to our developers to further investigate the cause of this. Link to comment Share on other sites More sharing options...
tapiocen Posted November 17, 2015 Share Posted November 17, 2015 I legit got the mouse 3 days ago and it was working fine... for three days. Noticed the LED lighting at the side buttons were being funky next thing I knew none of the assigned buttons on the mouse were working anymore. I tried reinstalling and unplugging the mouse as well as force updating the firmware but it just isn't working :(2015-11-17T23-44-53.txt Link to comment Share on other sites More sharing options...
FiveIsRightOut Posted November 21, 2015 Share Posted November 21, 2015 Yup, just had it happen. It's the LED lights. It's really disapponting. It's a reason I got the mouse in the first place. Here's my logs.11-20 logs.txt Link to comment Share on other sites More sharing options...
SwiftV1 Posted November 23, 2015 Share Posted November 23, 2015 so mine worked for a week finally getting use to it today i started the pc and all side buttons wont work..... was last night.. its as if the profile is not loading to mouse at all where do i normally find these logs to add them to thread Link to comment Share on other sites More sharing options...
h3xd Posted November 28, 2015 Share Posted November 28, 2015 I stopped using my scimitar for a week while i waited for updates, now I got the updates and the problem still exists. Mouse will work fine then all of a sudden the side buttons stop working and I have to restart my computer to fix it. This has been a daily problem for more than 2 weeks. I submitted logs and exports of my settings but no progress has been made. I really can not recommend this mouse to anyone in the current state. Link to comment Share on other sites More sharing options...
Stomach Box Posted November 30, 2015 Share Posted November 30, 2015 I can confirm the same issue. Latest firmware was already installed (And forced update just in case - successful update but no joy on side button issue.) Side buttons seemed to work initially. Can't say exactly when it may have stopped. Noticed it last night playing D3. Suddenly no action for numbers pressed on side buttons. If this is mechanical/electronic failure, then it seems to be a consistent one for many of us. If this is a firmware/driver issue, then it seems to be consistent for many of us, as well. The driver/firmware is the easier fix... but the failure on a mouse that is at most, 2 weeks old for me, is not acceptable, regardless of the source. What is the status of a fix or suggestion for this issue? The mouse itself works/tracks/clicks/scrolls fine. But the lack of the secondary MMO functions (Primary functions really - as this is an MMO mouse after all) makes it a bit of a pointless purchase. Link to comment Share on other sites More sharing options...
Ballovirta Posted December 3, 2015 Share Posted December 3, 2015 Same thing happend to me. Was so excited about this mouse the realese here in sweden was a few weeks ago . and after a week of using it the side buttons wont work if i look at my profile the keys are still assigned. I tryed to reasign them to all of my profiles but nothing. Should i return the mouse or wait for an update? Link to comment Share on other sites More sharing options...
Twhrik Posted December 18, 2015 Share Posted December 18, 2015 Same problem here, its not a mechanical failure since the buttons still work for the Ripple lighting effect (im using the Cue link system with my Strave rg) been using the mouse for about 2 weeks, got the new keyboard about 2 days ago ( still no problems ) and today i had a windows update and now the side buttons and middel buttons dont work anymore doesnt matter wat key i assign to it (cue still works) i switched back to my naga and returned this thing back to the store.. but im almost 100% sure its a software problem Link to comment Share on other sites More sharing options...
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