xMiki Posted December 15, 2018 Share Posted December 15, 2018 hi, I have a problem with h115i pro rgb. I connected it to my commander pro but the icue software does not recognize it, in windows it finds me as an unknown device, I tried to install the drivers from the device manager but then seeing that it did not recognize it anyway I uninstalled them, and I do not know where find them. I do not use EVGA software that I have seen that give problems. Some idea? Would you pass the drivers? Link to comment Share on other sites More sharing options...
DevBiker Posted December 15, 2018 Share Posted December 15, 2018 The drivers are actually in the iCUE installation folder. By default, that's C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\driver. When you go to install the driver manually, have it look in that folder. Link to comment Share on other sites More sharing options...
xMiki Posted December 15, 2018 Author Share Posted December 15, 2018 Ok the problem remains that once installed, in device management remains with the yellow triangle (corsair usbxp driver) and is not read by icue. Having two usb on the motherboard one I used it for the pro and one for the h115i. After installing and restarting it no longer detects the commander pro from icue and from usbdeview only sees the commander pro. ok the commander pro with a further reboot now we see. the h115i pro remains. Link to comment Share on other sites More sharing options...
DevBiker Posted December 15, 2018 Share Posted December 15, 2018 Some suggestions: 1) Make sure that XHCI Handoff is ENABLED in the BIOS. 2) Turn off Fast Boot in the BIOS. 3) Turn off Windows Fast Startup (see https://www.windowscentral.com/how-disable-windows-10-fast-startup). You mentioned EVGA ... while I think that they've resolved the issue, you can still have issues with any software that accesses the device. Do you have any other monitoring software that would show the cooler? HWInfo, perhaps? Link to comment Share on other sites More sharing options...
xMiki Posted December 15, 2018 Author Share Posted December 15, 2018 done. still nothing. yes i have hwinfo, uninstall? uninstalled, restarted but nothing yet. Link to comment Share on other sites More sharing options...
DevBiker Posted December 16, 2018 Share Posted December 16, 2018 With HWInfo, you should be able to go into the settings and disable it from connecting to the Corsair devices. Edit: Under Settings, Safety Tab, uncheck "CorsairLink and Asetek Support". Link to comment Share on other sites More sharing options...
xMiki Posted December 16, 2018 Author Share Posted December 16, 2018 Done, but still nothing. Link to comment Share on other sites More sharing options...
xMiki Posted December 17, 2018 Author Share Posted December 17, 2018 Okay I solved it. it was enough to attach the h115i to the main 9-pin usb port on the motherboard. Thanks a lot. : D Link to comment Share on other sites More sharing options...
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