JimmieRustle Posted November 29, 2018 Share Posted November 29, 2018 Hello everyone, I recently purchased a Corsair H100i RGB Platinum cooler and connected it to an older intel board, same manufacturer as my current one (MSI). It was an MSI z87-gd65 Gaming mobo and I was successful in illuminating all sections of the cooler. Today however, I upgraded my ancient dino system to new parts. Here are the parts that were installed: MSI x470 Gaming Plus AMD Ryzen 7 2700x CPU (8 core 16 thread) Corsair H100i RGB Platinum (plugged to CPU_FAN1 header) G.Skill F4-3220C16-8GTZR These parts were all new (except the cooler as I had it 2 days before updating the mobo / ram / processor) After getting everything up and working without much issue, the only issue I have now is that the RGB node surrounding the actual pump head does not illuminate. The fans illuminate and work with the iCUE software (and it recognizes the h100), but the pump will not illuminate whatsoever. I'm wondering if the pump needs to actually be plugged to W_Pump 1 header or leave directly on the CPU_FAN1 header. Does anyone have this issue, or has anyone had the same issue with this? I would really like to keep the cooler as I just purchased it from Fry's locally the other night and it worked flawlessly on my old system. Just not sure why the LED's on the pump head all of a sudden will not light up or work. Any thoughts or suggestions? It would be greatly appreciated, as after scouring the forums for an hour, I cannot seem to locate anyone else with this issue on these parts. Link to comment Share on other sites More sharing options...
DevBiker Posted November 29, 2018 Share Posted November 29, 2018 My first reaction would be that the pump LEDs are out. But ... you've already has them working so ... that's weird. And since the fan LEDs work and the fans spin, the pump isn't dead. Have you installed iCue yet? Check your profile and make sure that the lighting is applied to the pump head. Plugging the fan cable into another fan header won't help anything; that cable only provides a tach signal; the cooler gets no power from it at all. Link to comment Share on other sites More sharing options...
DjPartyWolf Posted November 30, 2018 Share Posted November 30, 2018 I'm having a very similar issue and I also have a Msi motherboard. I've even returned the original one and recieved another. However I'm still having the same issue the pump,fans and fans LEDs work but not the led for the pump. Any solutions? Link to comment Share on other sites More sharing options...
fineros Posted December 1, 2018 Share Posted December 1, 2018 Buenos días, Me ocurre exactamente lo mismo, mi placa es MSI X370 GAMING XPOWER TITANIUM, funciona todo correctamente pero no los Led de la bomba. Desinstale el OURUS ENGINE, RGBFUSION y GAMING APP por si hubiera conflicto de Driver´s pero todo sigue igual. Link to comment Share on other sites More sharing options...
DjPartyWolf Posted December 1, 2018 Share Posted December 1, 2018 Seems as if the common theme here is we all have Msi motherboards. But atleast I'm not the only one with the issue, was driving my self crazy trying to figure out what I did. Hopefully Corsair will get back to us. Link to comment Share on other sites More sharing options...
Tabttu Posted December 2, 2018 Share Posted December 2, 2018 Hello! I'm having the same issue, but my motherboard is a Gigabyte Z370... I was having issues with my H100i Pro RGB, so RMA'd it and upgraded to the H100i Platinum. I just finished installing it a few hours ago, but I can't get the pump led's to turn on. They do nothing, not a flash, not a blink, I mean NADA! The led's on the ML fans seem to work just fine tho. Link to comment Share on other sites More sharing options...
fineros Posted December 2, 2018 Share Posted December 2, 2018 Buenos días, Me ocurre exactamente lo mismo, mi placa es MSI X370 GAMING XPOWER TITANIUM, funciona todo correctamente pero no los Led de la bomba. Desinstale el OURUS ENGINE, RGBFUSION y GAMING APP por si hubiera conflicto de Driver´s pero todo sigue igual. Me olvide detallar que es el segundo que pruebo, devolví el primero pensando que era fallo de fabrica y con el segundo pasa lo mismo. Link to comment Share on other sites More sharing options...
DjPartyWolf Posted December 2, 2018 Share Posted December 2, 2018 Seems to be rather big issue but with no response or help from Corsair about it. Link to comment Share on other sites More sharing options...
LoneHunter13 Posted December 4, 2018 Share Posted December 4, 2018 I have the same issue with the same device, except I'm running on an Asus Z170 Sabertooth S. So it's not only MSI. Link to comment Share on other sites More sharing options...
DjPartyWolf Posted December 4, 2018 Share Posted December 4, 2018 So has anyone found a solution or just returned it? Link to comment Share on other sites More sharing options...
fineros Posted December 4, 2018 Share Posted December 4, 2018 (edited) So has anyone found a solution or just returned it? Yo me estoy comunicando con el Servicio de Corsair. Me pidieron número de versión iCue firmware de la bomba Sistema operativo. Me aconsejaron que pruebe otro usb También me aconsejaron que repare la instalación en panel de control ya les conteste y estoy esperando respuesta. Edited December 4, 2018 by fineros Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Jam Posted December 4, 2018 Corsair Employee Share Posted December 4, 2018 Hello Everyone, Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers. Link to comment Share on other sites More sharing options...
fineros Posted December 4, 2018 Share Posted December 4, 2018 Hello Everyone, Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers. Buenas tardes Jam. Ya he probado todo, nada hace funcionar el led de la bomba. el número de ticket 816182, ya conteste el mensaje hoy. es el segundo H100i RGB que pruebo por que pensé que el primero era fallo de fabrica, funciona todo bien, pero la luz led no. Muchas gracias Link to comment Share on other sites More sharing options...
Dale_ Posted December 5, 2018 Share Posted December 5, 2018 Hello Everyone, Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers. Same issue here, only installed the cooler today. LEDs on the fans work, just not on the pump. I've forced an update of the firmware and also updated to latest version of icue, still isn't working. Motherboard is an ASUS STRIX Z270F so not an MSI like the above. Also tried trouble shooting of uninstalling, running ccleaner, restarting and re-installing and this didn't fix the issue. Link to comment Share on other sites More sharing options...
Pillakachu Posted December 5, 2018 Share Posted December 5, 2018 Me pasa lo mismo a mi. La cambie por otra y sigue igual. El programa icue detecta la bomba y funciona correctamente pero no se ilumina. Mi equipo es: Gigabyte z390 gaming x 9700k 2x8gb corsair vengance Gigabite 2080 gaming oc Tracers mars vulcano 750w Y todo montado en una Corsair spec omega rgb He llegado a pensar que sea problema de la fuente de alimentacion pero es un simple Sata Link to comment Share on other sites More sharing options...
Drinzler Posted December 7, 2018 Share Posted December 7, 2018 Same issue here, newly built pc with Asus Z390 motherboard. LED's work on the fans but I can't find anyway to get the pump LED working. Link to comment Share on other sites More sharing options...
ocgenie Posted December 11, 2018 Share Posted December 11, 2018 Hello folks, I have Z97 Asus board (Sabertooth) I spoke a to a tech on 12-10-2018 and they had suggested on Asus boards to disable the Q fan control (BIOS fan curve) since it starts at a low RPM. This was after I returned my H100i Platinum to the retailer for a replacement. I understand that there is some discussion that Molex to SATA conversion may cause this issue since Molex and SATA do different amps from what I understand. The tech concluded that I most likely just had bad LED's. Corsair iCue detected that everything was working though, however some BIOS's (at least mine) detected the pump was at a much higher RPM (almost double) what issue says. I imagine this might be because of the factory fun curve on the BIOS side? Hope this gives you folks some idea for your MSI boards as well being given this logic if it has something similar. I understand the CPU cable only is a tach for monitoring the RPM's, but to my thought, if the BIOS curce is under what the pump can do minimum then you might to adjust the curve... I was planning on programming the pump LED's to give me a visual of my CPU temp. Link to comment Share on other sites More sharing options...
Dale_ Posted December 12, 2018 Share Posted December 12, 2018 (edited) Hello folks, to first start off, I have a H100i platnium, but this might also help some with different model AIO coolers. I did some testing and found that (after support insight) that A 4 wire SATA extension connected between the PSU and the SATA power on the motor/pump will not power the pump OR might be a remedy of why some are not getting LED's turning working on their unit. I definitely found that in my case a molex to SATA converter doesn't work either. So in conclusion, I found that going straight to the PSU's SATA works the best, I have not tried a 5 pin/wire SATA extension though. Try this fix from ocgenie - It worked for me! It was a molex to sata connection that was causing the problem all along.. Plugging it into a sata connector direct from PSU fixed the problem and the LEDs on pump now work! Edited December 12, 2018 by Dale_ Link to comment Share on other sites More sharing options...
Pillakachu Posted December 12, 2018 Share Posted December 12, 2018 i have the sata connector direct from psu and same issue Link to comment Share on other sites More sharing options...
ocgenie Posted December 12, 2018 Share Posted December 12, 2018 i have the sata connector direct from psu and same issue I tried a 4 wire SATA extension and it did NOT work, you have to have a sata connector that has all the wires from what I found out for my self. Link to comment Share on other sites More sharing options...
Pillakachu Posted December 13, 2018 Share Posted December 13, 2018 yes but didnt work Link to comment Share on other sites More sharing options...
Tabttu Posted December 14, 2018 Share Posted December 14, 2018 Whoever figured this out, THANK YOU! I had mine connected through a SATA power splitter... So, after spending a few hours re-routing my cables, I was able to plug the AiO directly to the PSU. Problem solved!!! Now all the LED's (on the ML fans, and the waterblock), work perfectly! I'm so relieved that I don't have to RMA and install a new one again. I hope everyone else that's having trouble with the LED's is able to resolve the issue, and get everything working properly. Link to comment Share on other sites More sharing options...
Frozone Posted December 16, 2018 Share Posted December 16, 2018 Just put together a new build Asus Z370-A motherboard Corsair vengeance RGB Vengeance 32gb ram i7 8700k cpu GeForce 1080Ti gpu NZXT case Crucial m.2 ssd 500gb Crucial m.2 ssd 1TB Western Digital Blue 1TB Hdd Elgato 4K 60fps capture card Corsair AIO h100i RGB Platinum cooler Everything works fine but the h100i pump head does illuminate at all. The icue shows the pump head and illumination control but it doesn’t work. I will contact Corsair tomorrow. Link to comment Share on other sites More sharing options...
wowitsomar Posted February 13, 2019 Share Posted February 13, 2019 Hello, I have a CORSAIR H100i RGB PLATINUM AIO Liquid CPU Cooler,240mm,Dual ML120 PRO RGB brand new from amazon. After I installed it, I had the same issue where the PUMP LED would not illuminate but the Radiator fans would. The iCUE software would act as if the pump led's were working. I had it connected to one of those Molex to SATA power adapters as I had run out of SATA power connectors. What worked for me was take one of the SATA power cables from the power supply and connected to the pump (and not connect anything else to that cable). When I did that, the pump led illuminated and its working perfectly, i believe it has something to do with the voltage it needs. It sucks that I had to use an entire sata cable to power the pump, I just used my Molex to SATA adapter to power my hard drive i had taken the sata power cable from. Good Luck! definitely let me know if this helps you out! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 13, 2019 Corsair Employee Share Posted February 13, 2019 (edited) Woah so many responses here! So, we've had some positive results from the above solution ^^^ Apparently, certain PSU manufacturers use an odd 3.3volt rail for their SATA connectors which doesn't play nice with multiple devices connected AND the Platinum cooler. Most user's with the issue are reporting that connecting the cooler to a dedicated SATA with nothing else plugged in corrects the issue. **Edit: Those of you that aren't helped by this solution might want to try another SATA cable, or a different SATA port. If you still can't get it to work, contact us through a ticket and we can take a closer look. Just remember to link the forum post with a short TL;DR so we know where you left off. Edited February 13, 2019 by Corsair Calico Jack Link to comment Share on other sites More sharing options...
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