John305 Posted December 16, 2010 Share Posted December 16, 2010 Hi I had just bought this kit and after one day started to have problems. Anyway I have a rma number it was a 8 gig kit but not tiwnx or matched is ok to just rma the one bad module and not the kit as i could still use the pc its running fine on the 6 gig now. Thank You Link to comment Share on other sites More sharing options...
trackrat Posted December 16, 2010 Share Posted December 16, 2010 Have you tested each module individually with memtest 86+ V4.10 (available on the top left of this page)? You would need to return the entire kit for an RMA but you might be able to do a cross-shipment RMA if the RAM is actually bad. Link to comment Share on other sites More sharing options...
Wired Posted December 16, 2010 Share Posted December 16, 2010 May want to go to the store first, see if they're quicker. Link to comment Share on other sites More sharing options...
John305 Posted December 16, 2010 Author Share Posted December 16, 2010 Hi yes I have checked all the ram and it was the only bad module. The thing is I bought the ram in the city about 300 miles away I dont drive so who knows when i would get back to that store. I am checking with corsair now on a advanced rma just wating on a call back. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2010 Corsair Employee Share Posted December 16, 2010 I would suggest calling them or sending them an email, you can get the contact information on our Website under Contacts Link to comment Share on other sites More sharing options...
John305 Posted December 16, 2010 Author Share Posted December 16, 2010 Hi yes Thank You I have called them twice now and got transfered to a person whos not at there desk lol . I left a msg my rma number and phone number. So I hope they call back soon we all have to work lol. I really hope they do the advanced rma as i wont care about how long it takes as im still useing the 6 gig so at least i have ram . Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 17, 2010 Corsair Employee Share Posted December 17, 2010 What was the RMA# and I will send them a message? But I would suggest calling them again now! Link to comment Share on other sites More sharing options...
John305 Posted December 17, 2010 Author Share Posted December 17, 2010 Hi yes thank you very much for your help. I just called and the first person took my credit card info and the ram is being sent. Very nice Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 20, 2010 Corsair Employee Share Posted December 20, 2010 Great news thank you for letting me know, please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
John305 Posted December 30, 2010 Author Share Posted December 30, 2010 Hi well the advanced rma does not seem so advanced they tell me they shipped my order on the 17th it was supposed to come finally today but I just checked and its been put off another day. I hope they relax the 2 week return policy and understand I still dont have my ram 2 weeks later.I understand xmas holidays and such but this just seems a little extreme.I still eagerly wait though lol. Link to comment Share on other sites More sharing options...
Wired Posted December 30, 2010 Share Posted December 30, 2010 Contact them now before the 2 week window is up so they're aware of the situation. Link to comment Share on other sites More sharing options...
John305 Posted December 30, 2010 Author Share Posted December 30, 2010 Ok Thank You I will call them. I will also wait for the ram to reach room temp before i try it once it gets here as it has been like -25 outside that would not be good to try and start it at im sure. Link to comment Share on other sites More sharing options...
John305 Posted December 30, 2010 Author Share Posted December 30, 2010 Hi well guess what the ram arrived yay. I let it warm up installed it all no boot no video signal if I use it. The other 6 gig still works fine. I cant see all the ram being bad it must need somthing to be recognised. I have even tried one stick at a time and still no video signal. I have bad luck hehe. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2011 Corsair Employee Share Posted January 3, 2011 You original request was for an 8 Gig set? So what you just posted is a little confusing, it would tend to suggest you are mixing sets and that for sure is not suggested or supported. Have you tried testing all of the modules one at a time to be sure one is not failing? And the MB you have in your list will not support DDR1600 memory with out over clocking and with all four slots with that chipset DDR800 or DDR1066 would be suggested. So what are the exact settings you have set for both CPU and memory? Cmx8gx3m4a1600c9 rma Hi I had just bought this kit and after one day started to have problems. Anyway I have a rma number it was a 8 gig kit but not tiwnx or matched is ok to just rma the one bad module and not the kit as i could still use the pc its running fine on the 6 gig now. Link to comment Share on other sites More sharing options...
John305 Posted January 3, 2011 Author Share Posted January 3, 2011 Hi no I am not mixing sets the first set I bought was ver 5.2 it worked until one stick failed it runs errors with memtest but the pc will still count the 8 gig at 1333 due to the one bad module I am only useing 6 gig of it the system is very stable. The new rma ram is ver 2.3 I put it in and no boot no video signal. I have tried each one of the new rma modules alone in all slots still the same thing. If I put the 6 gig back in from the first ram I bought boots no problem. All cpu and ram are set to auto I have made no changes to bios. If I put the 8 gig of ddr 2 in that was in the system it also boots counts all 8 gig stable system. The board supports ddr 3 at 1333 and auto sets it to that I have checked the voltage to the ram and since its at 1333 the volt is 1.5 to get 1600 I would have to oc I just want it to work even at 1333 is ok. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2011 Corsair Employee Share Posted January 3, 2011 You may have to reset the BIOS to get it to see the new modules, so please just install one module then use the CLRTC jumper to reset the BIOS and see if it will post. Link to comment Share on other sites More sharing options...
John305 Posted January 3, 2011 Author Share Posted January 3, 2011 Hi I tried what you said and still no post all the fans spin up no beeps. I tried diffrent modules of the new rma ram also and still no go. I just cant see why one set works and the other nothing on every sim and i dont think its bad ram.Maybe voltage would help but im waiting on your instructions.Unless the version diffrence has a prob. I have done a bit of research and found some boards wont work with older versions. Thank You for your help Link to comment Share on other sites More sharing options...
Wired Posted January 3, 2011 Share Posted January 3, 2011 How are you determining age? Version number has nothing to do with when they were made FYI. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 4, 2011 Corsair Employee Share Posted January 4, 2011 You might check the manual for how to clear or reset the BIOS, it would be close to impossible all of the modules are DOA. Link to comment Share on other sites More sharing options...
John305 Posted January 4, 2011 Author Share Posted January 4, 2011 Hi actually I have been ms cert since 1995. I have a a+ its in my bio im 58. With this board you dont even have a jumper its a push button on the back of the pc also you know it has been reset as all settings have been changed. And yes I do expect when you put in ram unless its not compatible with the board to at least boot at least it has worked that way for years. But its the same ram apart from the version number so it should work right off the go like the first set did no playing around should it not unless theres a diffrence from ver 2.3 to 5.2. So since my last post I went and bought 8 more gig of ddr3 value ram it seems to post and run fine. I will take it back I just wanted to make sure that theres nothing else wrong with the system. I think the point here is the ram may be good but it wont work in this board so it is of course no use to me although another 8 gig kit of the same does, one of life mystery's.Also thank you Wired i did not know really what the version number ment and still really dont now lol. Link to comment Share on other sites More sharing options...
Wired Posted January 4, 2011 Share Posted January 4, 2011 Version number info is on the sidebar. The primary number indicates the IC manufacturer. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 4, 2011 Corsair Employee Share Posted January 4, 2011 You are welcome to contact our customer service with your previous RMA and I would like to test the modules you have now to be sure but most likely and especially if you have not properly reset the BIOS that is the issue, the version number is the make of memory IC we used and a different version is a totally different memory module. Link to comment Share on other sites More sharing options...
John305 Posted January 4, 2011 Author Share Posted January 4, 2011 Hi well I have looked at the board and on the back there is a clear cmos button which i have used. But also on the board inside there is a system reset button I will give that one a go and report back.Ramguy if you could tell me exactly how you recommend to reset it that would be great I want to make it work.In the manual it only tells me to push that button in powered off mode to clear cmos Thank You Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 5, 2011 Corsair Employee Share Posted January 5, 2011 I would suggest that you contact the MB maker they would be the best source for this type of question and they can also verify if they have had issues with resetting the BIOS on that MB. Link to comment Share on other sites More sharing options...
John305 Posted January 5, 2011 Author Share Posted January 5, 2011 Hi Ram Guy can i just send back the new rma ram instead of the first stuff i bought under the same rma and call it quits ill just keep the first kit i bought.Since it is the same ram i hope this would be ok. Thank You Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.