Sabre RGB only moves mouse when logged in

This seems like a CUE problem because when I boot or am in windows 10 'lock screen' mode (as happens every 20 minutes or so), the mouse can only move about 1/10" across the screen. It's as if whatever CUE settings were there (I only have "LOCK" and "Default" setup and they are both the same), are not applied at all until logon. Then at logoff, they are taken away, aside from lighting so that the mouse does not move.

Both the Corsair kbd and RGB Corsair mouse are plugged into USB 3.0 ports and this happens both in windows 10 (latest vers) pro and when booted from Ubuntu 16.04.3. It is identical in both OS's in behavior. I've installed the linux drivers/CUE system and it works fine when logged in. Latest version CUE both OS's.

Any help would be appreciated. If I can't solve it, then I've a week to return both of these things.

Thanks.

If possible, are you able to reproduce the issue on another computer?

You will want to put a support ticket in with Corsair as well.

https://support.corsair.com/

If possible, are you able to reproduce the issue on another computer?

 

You will want to put a support ticket in with Corsair as well.

https://support.corsair.com/

It behaves the same on my laptop and the laptop is configured the same but it only has USB 2.0 ports.

Thanks for the suggestion: I put in a support ticket as well.

You could try resetting the mouse and see whether that changes anything. But this would be the first time i've heard of this issue.

To reset the mouse, Unplug it and hold the left and right click buttons down while plugging the mouse back in.

You could try resetting the mouse and see whether that changes anything. But this would be the first time i've heard of this issue.

 

To reset the mouse, Unplug it and hold the left and right click buttons down while plugging the mouse back in.

Toasted: I think that may have solved my problem. I've only tested on logout and it works fine now. I'll reboot into Linux and see how that goes.

Many thanks (either way). I'll report back.

Thanks again. That reset that I knew nothing about, now lets it behave like an ordinary mouse when not logged in, so it works in my dual boot OS's (linux/W10) and it works fine in the UEFI bios.

Cheers!