jasonorme666

So not even 3 months since the last replacement and a right-clicking issue has started. Unacceptable.

Replacement mouse arrived today and working great. I really hope it doesn't happen again, but having read other peoples experience, it most likely will.

Currently RMAing mine after just 3 months. It's a slow process.. I don't get replies for days/weeks at a time. The last message I had was to soft reset it. Which actually made it worse as now I don't just get missing clicks, I get unwanted double clicks.

I had the same issue and ICue was the problem. Also go into device manager, right click on your keyboard and other USB devices (included generic USB hub and USB root hub). and make sure "Allow compute to turn off this device to save power" is UNTICKED in power management.

Experiencing the same issue. Mouse isn't even 4 months old. Purchased it from Amazon, and return windows has closed.

I've tried everything for months, the only fix for me is uninstalling iCue. I have done about 30 fresh installations, my PC is fine, but as soon as icue is installed BAM! random disconnects.

Over a year later and it's still happening. Really wish I hadn't bothered with all this Corsair rubbish now.

Still no fix. My PC runs fine with Icue uninstalled. This really needs sorting. I have tried literally every solution available over the past few months and nothing fixes it.

Has anyone had any luck with older versions of iCue?.

Latest iCue update fixed nothing.

I have the same trouble. Increase ram voltage to 1.37 and lower the frequency.

Having the same issue. Purchased an NZXT hub and it didn't fix the issue.

Okay so a couple more days of testing and icue has only froze twice and thanks to the schedules event it restarted itself within seconds. Now before it would crash every few hours and I would lose all my USB power. The NZXT internal hub didn't fix anything (I know it fixed the issue for some). What appeared to fix the USB's powering down was going into BIOS and turned XHCI hand-off to Disabled. This at the same time seemed to stop icue crashing so frequently. Having my USB ports not die meant to can manually re-enable Icue.. but like a lot of people said, what if Icue dies and I have an cooling system which needs iCue. Set a scheduled event that auto starts icue back if it crashed. Go to > Event Viewer. Goto windows logs and application. Scroll down until you find an error that mentions iCue.exe. To the right click "attach a task to this event". Give it a name like "reboot iCue". Click next, then next again. When it asks you "what event do you want this task to perform" select "start a program". Then click browse and find your Icue.exe. Then next, and finish.

No issues for 12 hours. I have browsed, watched videos, played music, done some gaming ran some benchmarks and stress tests and also left it idle for small periods.

Okay, so for the past 24 hours I tried a couple of things and have had different results. I changed Corsair Service (in services) to Automatic (Delayed Start). I shut my computer down, and unplugged the power waited 5 minutes and booter the PC up (this sounded stupid, but was the advice someone gave). Before windows booted up I went into my BIOS and turned XHCI hand-off to Disabled. (advice from Corsair). It went 9 hours before icue crashed BUT my USB ports didn't crash. I actually didn't even realize it had crashed until I saw the rainbow lights on my keyboard had stopped moving (where as before the keyboard would totally power down). This doesn't help those with IO's or custom fan speeds who need Icue running all the time, so I have created a scheduled task that when the icue crash is logged in events, it auto restarts icue. I will see how this all goes.