Kryten

Actually the PC I connected the USB to that worked was running iCUE 3.34.170 and the one where it failed was running iCUE 3.35.152. Just to add the PC where it failed was a clean install with no other fan/system monitoring software installed that could conflict. Just some extra info if it helps here is the details of the two PC's Firmware update failed PC Gigabyte Aorus x570 Extreme v1.0 running latest F31j BIOS AMD 5950x Windows 10, Version: 20H2, Build:19042.630 iCUE 3.35.152 Firmware update worked PC Asus ROG Strix Z390-F Intel i9 9900KS Windows 10, Version: 20H2, Build:19042.630 iCUE 3.34.170 Thanks

Just an update on my own post above. Having tired connecting the USB to external ports on the same PC with no change. I connected the Commander Core USB to another PC and was able to use iCUE to successfully update the firmware. I have now connected the USB back to the internal USB header on the motherboard and its detected and working fine in iCUE.

Hi, I have a Elite Capellix in a new build with Commander Core. When I installed iCUE it detected it as Commander Core under devices but will not let me control it saying a firmware update is required. When I click update it gets about 50% then says update failed and the fans ramp up to full speed. The Commander Core also disappears from Devices but is still listed in Settings. If I try the update again it keeps failing. Following a reboot the fans go back to idle speed. If I delete and re-install iCUE then the Commander Core appears again under devices but again requires firmware update that fails. I am running latest version of iCUE and the Commander Pro is directly connected to the motherboard USB 2 port. I have also tried another port and get the same issue. has anyone experienced this and do people think I have a faulty Commander Core? Thanks in advance