Smith

I did the whole process up to the point where I got sent an email with details on how I should package and return the defective product which I was told to ignore....I haven't received any other emails after that

Hi Ramguy I submitted my RMA on 31/01/2013. I still haven't heard anything. Is there an issue with stock or what ? I'd just like to know the progress of this. Thanks

Hi There I filled out an RMA last week Thursday and sent a mail to confirm that it had been completed, I then received mail saying a should return the defective part which I ignored as specified in the original mail I received with a link to my case number. I haven't heard anything since then and if I check my RMA status its still standing on waiting for the defective part. I would just like to know what the progress of this is and when I can be expecting my replacement part. My case no is 5562209. Thanks