David P. Zanuff Posted October 18, 2013 Share Posted October 18, 2013 Hi guys! First of all, let me tell you that your products are awesome. Since i visited for first time the Corsair's web, I felt in love with some pieces that I actually own. Ok, lets go to the question(s): I received my RMA numer just this morning, at 2:30 AM (I'm spanish). I'm now searching for a cheap and reliable company that can deliver the piece (a H100i, with a broken green LED), and thats my first question: I think all is correct about the ticket, but I can't be sure. The issue is that the H100i green LED is brokes: it's blinking and going black some times (I wanted a white logo, but now it's pink... a shame for a military-based build :laughing:). I tried updating firmware, changing the profile to a new, reinstaling the software... but nothing worked. Second question: I only need to deliver the block/pump/tubes/radiator "bulk", isn't it? Not the fans nor the mounting brackets or cables. Third question (and a stupid one, I think): all that I need when correctly packaged the H100i with "bubbleplastic" and cardboard to minimize movement or impacts, is to put on the box the RMA Return Label, wich has written in it the RMA number, my name and address, and the company's one... true? Thanks for all... and sorry for my doubts and poor (awful in some cases) english :laughing: D. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 18, 2013 Administrators Share Posted October 18, 2013 1. Correct, RMA it. 2. You'll need to send the main cooler unit AND the fans. 3. Yes, that's all correct. Link to comment Share on other sites More sharing options...
David P. Zanuff Posted October 18, 2013 Author Share Posted October 18, 2013 Thanks a lot, Technobeard! I'll go ahead with it on monday (22:28 of the friday actually here). Link to comment Share on other sites More sharing options...
David P. Zanuff Posted October 22, 2013 Author Share Posted October 22, 2013 Well... I have a new problem. I'm trying to get the RMA sheet from the web to paste on the box, but I can't. The page it's down or there is a time limit to get the sheet? Link to comment Share on other sites More sharing options...
David P. Zanuff Posted October 22, 2013 Author Share Posted October 22, 2013 Solved! It was a server problem, I think... Link to comment Share on other sites More sharing options...
David P. Zanuff Posted October 29, 2013 Author Share Posted October 29, 2013 It arrived! To the Corsair Guys & Girls (I hope you have girlsin the staff): You all are the best! I've sent my broken H100i last wednesday and I received the new just today. Just five days. Awesome! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 29, 2013 Administrators Share Posted October 29, 2013 Yeah, somehow your RMA got processed insanely fast. Never seen one get checked in and shipped out in such a short period of time. Link to comment Share on other sites More sharing options...
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