_YeReMy_ Posted September 10, 2013 Share Posted September 10, 2013 Hi, I have a ticket open, its date is 9/7/2013 5:10 PM, in the figure, RMA Status Aproved, but I have received no email and no response to the ticket, could tell me more or less how long it takes to answer? thanks PS: They have some kind of help in Spanish? Link to comment Share on other sites More sharing options...
_YeReMy_ Posted September 11, 2013 Author Share Posted September 11, 2013 It can not be true , 5 days waiting for a response , in the wed says one business day response from 5 days anyone working ?? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 12, 2013 Corsair Employee Share Posted September 12, 2013 Your RMA request was not approved I suspect because of the address, please try it again and let me know if does not go through. In the mean time I have sent our customer service an email asking them to look into this ASAP Link to comment Share on other sites More sharing options...
_YeReMy_ Posted September 12, 2013 Author Share Posted September 12, 2013 Your RMA request was not approved I suspect because of the address, please try it again and let me know if does not go through. In the mean time I have sent our customer service an email asking them to look into this ASAP In the ticket status is listed as approved , I understand nothing. You say that the reason is my address . the direction of my house ? Why nobody answer my ticket to tell me what's wrong ? Because the ticket says approved and you say no ? I have to create a new ticket ? I erase the previous ticket ?thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 12, 2013 Corsair Employee Share Posted September 12, 2013 Your ticket went through an automated part of the system and there was no human intervention. We have since made some changes in the system to try and catch this type of issue. So again I am sorry but for this you will need to call our customer servcie if creating a new ticket does not solve the issue. And you do not need to remove the old ticket and I dont know that you can do that. Link to comment Share on other sites More sharing options...
_YeReMy_ Posted September 13, 2013 Author Share Posted September 13, 2013 Your ticket went through an automated part of the system and there was no human intervention. We have since made some changes in the system to try and catch this type of issue. So again I am sorry but for this you will need to call our customer servcie if creating a new ticket does not solve the issue. And you do not need to remove the old ticket and I dont know that you can do that. Hi, thanks for your help, and received an email with a rma number to send my product. :laughing: I can not call service, my English is not enough to talk on the phone :nono: Just one last question, my rma is for ram memory , is a kit of two modules, I have to send the two modules or one that is damaged? I have to indicate what the damage? I can send in the original packaging in a padded envelope tucked? Or do I need to put it in a box? Shipping is from Spain, send a padded envelope has a moderate cost, send it in a box is very expensive. Inside the envelope I include a sheet with the address d return or label enough? Thank you, thank you very much :rofl::rofl::rofl: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 13, 2013 Corsair Employee Share Posted September 13, 2013 You will want to get the set replaced to ensure they work properly together so yes send both or all of the modules. And I would strongly suggest a small BOX not an envelope if the product is damaged in shipping the warranty will not cover that. And yes just make sure the RMA# is out side the package and print a copy of the RMA conformation email is inside the package. Link to comment Share on other sites More sharing options...
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