Ash_0 Posted February 22, 2013 Share Posted February 22, 2013 Hello RAMGUY, I need your help because I'm a little confuse, my case #5642580 has been validated yesterday (with your help, thanks again), I filled out the RMA form and shipped back to your RMA departement in the Netherlands my four H100is today. But I recieved a mail from tech support just now telling me to reference RMA #5658254 for the return of my H100is (I don't know where this case #5658254 comes from, I didn't submit it), but the problem is that I have already shipped my package with RMA #5642580 marked on it. Could you check into this and tell me what's going on, please ? Did I do something wrong ? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 22, 2013 Corsair Employee Share Posted February 22, 2013 I'll notify our customer service to take note of RMA 5642580, as this is the # that you have used to return the unit. I would just ignore 5648254 and stick with the first one. Link to comment Share on other sites More sharing options...
Ash_0 Posted February 22, 2013 Author Share Posted February 22, 2013 Thanks again, I'm reassured. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 25, 2013 Corsair Employee Share Posted February 25, 2013 No problem Link to comment Share on other sites More sharing options...
Ash_0 Posted February 27, 2013 Author Share Posted February 27, 2013 Hi RAMGUY, The RMA Departement recieved my shipment, but the quantity of parts recieved is set on 1 on the status page instead of 4 (there was 4 H100i in the same package), is that normal ? EDIT : My RMA has been shipped and I see on the tracking link that the weight of the package is 8 Kg, so I'm guessing there are 4 H100i in the package, problem solved. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 4, 2013 Corsair Employee Share Posted March 4, 2013 We did send out 4 units.. just for confirmation. Link to comment Share on other sites More sharing options...
Ash_0 Posted March 20, 2013 Author Share Posted March 20, 2013 Hi RAMGUY, I need your help, again. I submitted another RMA request (#5685170), I filled out the RMA form and the Tech support told me that they will provide me with a prepaid shipping label, but I haven't received anything yet and I have no response from them since my last message (7 days ago). Could you check into this, please ? Thanks in advance. Link to comment Share on other sites More sharing options...
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