Witchell Posted February 8, 2013 Share Posted February 8, 2013 okay so i sent back my faulty PSU under with an RMA number which is 5543990, and it arrived yesterday and was signed for, but i forgot to include the RMA sheet that was requested, and was wondering what i can do. the parcel had both my name, address and number but i would like to confirm that corsair know that the PSU is mine and they will replace it asap. i tried to call, but there was no number for the netherlands that i sent it to only the american headquarters, so i thought id ask here. ive been emailing the past day so any info would be great! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 8, 2013 Corsair Employee Share Posted February 8, 2013 As long as the RMA# was on the package it will not be a problem they will sort it out. Link to comment Share on other sites More sharing options...
Witchell Posted February 8, 2013 Author Share Posted February 8, 2013 As long as the RMA# was on the package it will not be a problem they will sort it out. No the RMA number WASNT on the package, thats what im trying to say. i had attached the corsair label, but the shipping company i used required i removed it and i forgot to include the RMA number with the new label, all it involves is my name and address, anything you can do? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 8, 2013 Corsair Employee Share Posted February 8, 2013 Please call our customer service with the tracking number and provide them this information. The number is listed under contact on the main site. I will send them a message for you but that is all I can do. Sorry! Link to comment Share on other sites More sharing options...
Witchell Posted February 8, 2013 Author Share Posted February 8, 2013 Please call our customer service with the tracking number and provide them this information. The number is listed under contact on the main site. I will send them a message for you but that is all I can do. Sorry! what number to call? and what do you mean by tracking number, from corsair or what? Link to comment Share on other sites More sharing options...
Witchell Posted February 8, 2013 Author Share Posted February 8, 2013 Please call our customer service with the tracking number and provide them this information. The number is listed under contact on the main site. I will send them a message for you but that is all I can do. Sorry! sorry to start to spam, but i dont know what exactly you mean by tracking number :P if you mean from my shipping company, i have a bunch of numbers, unless you mean the order reference? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 8, 2013 Corsair Employee Share Posted February 8, 2013 Yes you stated that you had (POD Proof of delivery), correct? And if yes then I asked that you call our customer service with this information as they would be the correct department to assist you. And the number for our customer service it is listed under contact on the main site. You can use Skpye if you are out side the USA and call the toll free number for free. I did send our customer service a message and asked them to look into this and they in turn sent a request to our HUB in The Netherlands but I would still suggest speaking with our customer service. Normally any package that does not have an RMA# on the package will not be accepted and returned to the sender Link to comment Share on other sites More sharing options...
Witchell Posted February 8, 2013 Author Share Posted February 8, 2013 Yes you stated that you had (POD Proof of delivery), correct? And if yes then I asked that you call our customer service with this information as they would be the correct department to assist you. And the number for our customer service it is listed under contact on the main site. You can use Skpye if you are out side the USA and call the toll free number for free. I did send our customer service a message and asked them to look into this and they in turn sent a request to our HUB in The Netherlands but I would still suggest speaking with our customer service. Normally any package that does not have an RMA# on the package will not be accepted and returned to the sender called customer support and a very nice lady was able to arrange for my replacement to be sent monday-tuesday :) thank you very much for the quick replys, fantastic customer service! Link to comment Share on other sites More sharing options...
Witchell Posted February 12, 2013 Author Share Posted February 12, 2013 Update: can i get some news on my case? i was told to wait until Tuesday and if i didn't receive any information i should contact you guys. has anything been done yet? :P Link to comment Share on other sites More sharing options...
Witchell Posted February 12, 2013 Author Share Posted February 12, 2013 well? any info at all? Link to comment Share on other sites More sharing options...
Witchell Posted February 13, 2013 Author Share Posted February 13, 2013 bump please Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 13, 2013 Corsair Employee Share Posted February 13, 2013 I am sorry but you will want to speak with our customer service again, I did send them a message for you but that is all I can do from Tech support. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.