tuner Posted January 23, 2013 Share Posted January 23, 2013 Hello, RAM GUY suggested me to open separate thread regarding my Corsair H100i cooler, I have filled RMA form today, and got my RMA number 5539507. H100i Cooler was purchased 2003 January 16, I have heard that it is possible to get some kind of advanced RMA when 30days has not passed since purchase, but I'm not sure what it is? Maybe I can get already prepaid shipping label or something? I had problems with the cooler since day one: High pitch noise (1.0.4 firmware already was installed) LED's not working Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 24, 2013 Corsair Employee Share Posted January 24, 2013 Your RMA was issued and if you want an advanced RMA please call our customer service by phone they will help you with this and mention to them you have had it less that thirty days and ask for pre-paid shipping. You can use SKYPE and call the Toll free number listed under Contact on our main site Link to comment Share on other sites More sharing options...
tuner Posted January 28, 2013 Author Share Posted January 28, 2013 I contacted customer support by the phone 4 days ago, got the new RMA number, now it is 1286303, I'm waiting for prepaid shipping label. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 29, 2013 Corsair Employee Share Posted January 29, 2013 I sent them a message for you but if you dont hear from them in a few hours I would suggest calling them. Link to comment Share on other sites More sharing options...
tuner Posted February 5, 2013 Author Share Posted February 5, 2013 Hello again, I have shipped it back on January 30, when can I expect to receive the replacement? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 5, 2013 Corsair Employee Share Posted February 5, 2013 The average is 7-10 days for national RMA's and 10-15 days for international RMA's but it depends on how you send the drive to us. Link to comment Share on other sites More sharing options...
tuner Posted February 6, 2013 Author Share Posted February 6, 2013 I have received the replacement today, but it has same pitchy noise problem like the old one. (firmware 1.0.4) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 7, 2013 Corsair Employee Share Posted February 7, 2013 We will have a solution for this soon in the mean time please connect the fans to a MB Fan Header. A more permanent solution will be available soon. Link to comment Share on other sites More sharing options...
tuner Posted March 13, 2013 Author Share Posted March 13, 2013 I think I was the one of the first forum users who has submited RMA to get a new fans, as RAM GUY instructed. my RMA #5605124. When can I expect to get them? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 13, 2013 Corsair Employee Share Posted March 13, 2013 I have sent our customer service a email request for you I am sorry but that is all I can do but if you dont hear from them in the next 24-48 hours I would suggest calling them by phone. Link to comment Share on other sites More sharing options...
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