imacrazywoman Posted March 5, 2012 Share Posted March 5, 2012 How am I supposed to submit for an RMA when I purchased a tri-channel kit and tech support express only allows me to select "purchased as a single module"? I currently have 2 sticks that are testing bad (memtest86 threw errors, tested each stick individually) and I need to RMA the set since that's how I purchased it. The memory was purchased from newegg on Oct 12, 2011 (copied and pasted the model number directly from my invoice). Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2012 Corsair Employee Share Posted March 5, 2012 The part number is for a set of three modules so the number is one set. Please let me know the case number once you have submitted the case and I will make sure it is right. Link to comment Share on other sites More sharing options...
imacrazywoman Posted March 5, 2012 Author Share Posted March 5, 2012 Ok, thanks! Submitted a request for RMA as soon as I saw your post (sorry, I was confused when I saw the option for one module). It came up as 3 modules after I went through all the steps. Case number is #2720323. I appreciate the quick response. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 6, 2012 Corsair Employee Share Posted March 6, 2012 Your case looks fine but you will need/want to get the whole set replaced. FYI! Link to comment Share on other sites More sharing options...
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