kaotep Posted December 15, 2011 Share Posted December 15, 2011 Hi Guys, It's my first time to post here since I generally just browse and read through the forums. I opened up a tech support case on a query for a replacement item. I already got a response from tech support telling me that i'll be receiving a replacement part. The problem is that the shipping information page does not list my country of residence. I replied to the case about the issue and had not gotten a response from tech support. I'd gladly call but I'm unable to since I'm a different country. I previously had an RMA case where tech support asked for my shipping address instead. cheers! Joseph Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 15, 2011 Corsair Employee Share Posted December 15, 2011 It will take some time to process this request it has only been a day and half, please give it 10-15 days and they will either send you the parts to fix the case or a new case. Link to comment Share on other sites More sharing options...
kaotep Posted December 15, 2011 Author Share Posted December 15, 2011 I'm not sure what you mean by a day and a half but I last heard from them more than a week ago. I kept replying there asking for updates about my question but they haven't replied yet. Is there any way I can ping them to take a look at my question/concern? cheers! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2011 Corsair Employee Share Posted December 16, 2011 The last entry to your case was a less that 48 hours was what I was saying, you case in in processing and I have sent them a message is about all I can do from tech support. You are welcome to call them if you like the number is listed under contact on the main site. Link to comment Share on other sites More sharing options...
kaotep Posted December 16, 2011 Author Share Posted December 16, 2011 no problem ramguy, that should be ok. i just needed them to take a look at my query. Thanks for pinging them. cheers! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2011 Corsair Employee Share Posted December 16, 2011 NP If you do not hear from them by the end of today I would suggest calling them on Monday Link to comment Share on other sites More sharing options...
kaotep Posted December 19, 2011 Author Share Posted December 19, 2011 yeah i will try that. although i will have to find a way to call abroad Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 19, 2011 Corsair Employee Share Posted December 19, 2011 You can install SKYPE and call the toll free number it will not cost you to make the call. Link to comment Share on other sites More sharing options...
kaotep Posted December 20, 2011 Author Share Posted December 20, 2011 aha, good thing you mentioned that. i was just about to call using skype. thanks ramguy! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 20, 2011 Corsair Employee Share Posted December 20, 2011 NP please let me know if you have any problems, and please keep in mind we are on Pacific Time 8-5. Link to comment Share on other sites More sharing options...
kaotep Posted December 22, 2011 Author Share Posted December 22, 2011 Thanks RamGuy, CS already helped me out over the phone. Yes, i'm aware of that too. I work on Eastern Time as I also support the north american clients and other projects :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 23, 2011 Corsair Employee Share Posted December 23, 2011 Good news then I trust everything will be resolved. Please let me know if not and I will kick some butt for you. Link to comment Share on other sites More sharing options...
kaotep Posted December 24, 2011 Author Share Posted December 24, 2011 yes sir. action has been taken and no butts need be kicked. just maybe over at bf3 :) merry christmas everyone! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 26, 2011 Corsair Employee Share Posted December 26, 2011 LOL NP sorry for the trouble! and Happy New Year! Link to comment Share on other sites More sharing options...
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