rst016 Posted October 13, 2011 Share Posted October 13, 2011 Hello, According to the track & trace system, the parcel has been delivered a week ago but my RMA status has not been updated yet : ----------------------------------------------------- RMA Status for TSX Case #2303246 [ Go to your case ] Thank you for choosing Corsair products! The following is the status of your RMA Number 1258105. RMA Issued On: 10/2/2011 Defective Parts Received on: Defective Parts Not Yet Received * NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair Part Number Received: N/A Quantity Received: N/A RMA Replacement Parts Ship Date: N/A Replacement Part Number: N/A Replacement Part Quantity: N/A Replacement Shipping Method: N/A Replacement Shipping Tracking Number: N/A ------------------------------------------ I hope it has been processed but simply not updated. Regards. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 13, 2011 Corsair Employee Share Posted October 13, 2011 I am sorry but you will need to contact our customer service with your tracking information and they will be able to take care of you right away The number is listed under contact on the main web site. I can send them a message but that will not help as they will need the tracking conformation to process the RMA! Link to comment Share on other sites More sharing options...
rst016 Posted October 15, 2011 Author Share Posted October 15, 2011 Thank you RAM GUY. The customer service told me the replacement parts should be shipped within 2 business days :sunglasse Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 17, 2011 Corsair Employee Share Posted October 17, 2011 Great and sorry for the delay! Link to comment Share on other sites More sharing options...
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