gigol8tr Posted December 12, 2010 Share Posted December 12, 2010 I just wanted to toss my feelings about the Corsair RMA process out there. I am, in short, thoroughly dissapointed. I initiated the "RMA Process" for an Extreme Series SSD on the 24th of November. I filled out the appropriate form and submitted it expecting a response the following Monday, due to the Thanksgiving holiday. I read that there was a 24 hour RMA response time and thought a holiday weekend was fair time off. I waited until the 1st of December (six days) and decided to call Corsair Customer Support. I recieved an apology, the RMA was approved and I was issued a number. No problem. I sent my drive overnight the next day. I recieved an e-mail that it had been recieved on the 7th, five days after it was sent - supposedly overnight. Dear Geoffrey, We wanted to let you know that we have received your return package for RMA number 1198559 Your returned product is staged for review by our returns department, and we will be contacting you shortly regarding repair or replacement. Sincerely, Corsair Returns Department Thank You! Now I don't know if the delay was due to the Post Office or what, but today is the 12th of December. It has been about 18 days since I sent in my RMA request with Corsair, and I've recieved no correspondence regarding Corsair's intent to resolve the problem. To this point I have gotten one "do not reply" form letter. I am aware of the fact that a segment of the population that purchased Extreme Series SSDs have had similar problems to mine and this fact is widely expressed in user reviews of the product on NewEgg, TigerDirect etc. and within these forums. I would expect that Corsair would be aware of this. I have been a fan of Corsair products in the past and have used everything from power supplies and coolers to cases and memory, but I'm afraid that in this case I've made an error that has cost me in time wasted, uneccesary work and $750. I dont' think I'm being unreasonable. I just thought that returning a high dollar product with known issues would result in better customer service. Geoff Link to comment Share on other sites More sharing options...
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