chman Posted October 6, 2008 Share Posted October 6, 2008 I had purchased and installed 2 pack of TW3X4G1600C9DHX (4 chips/8GB total) into my EVGA 790i Ultra SLI motherboard (Intel QX9650). Set the memory in the bios to 9,9,9,24@1.8 volts. All other settings are bios defaults. After a couple of days, I began to have issues with hanging and then my machine would fail to boot (not even get to the POST process). At the suggestion of EVGA support, I removed all the memory and reinstalled one chip in slot 4. I was then able to boot into bios and reset the memory settings to 9,9,9,24@1.8 volts. I then ran (or tried to) memtest against each of the 4 sticks in slot 1. 2 chips ran fine (I let them go for 6 passes). The 3rd chip would not boot (couldn't get to post) and the 4th chip would boot but would start throwing memtest errors about 1/2 way through the first pass. I put the 2 good chips in slots 1 and 3 and ran memtest for 6 passes with no errors. This said to me that one of the pairs of memory was bad. Support wanted me to try in another system, but I don't have another that supports ddr3..any other tests that I could possibly run? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 6, 2008 Corsair Employee Share Posted October 6, 2008 If 2 of them pass memtest, and the other two do not (when tested individually), then lets get the failing modules replaced. Please use the On Line RMA Request Form and we will be happy to replace them. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
chman Posted October 6, 2008 Author Share Posted October 6, 2008 Thanks...I had put in an RMA request last week and they had replied asking me to try on another Motherboard. I replied to their request last Friday with the same info as above, haven't heard back yet from them. I can add that I've already spoken to the ram-guy!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 6, 2008 Corsair Employee Share Posted October 6, 2008 If you can post your case number here, I will get it approved for you ASAP! Link to comment Share on other sites More sharing options...
chman Posted October 7, 2008 Author Share Posted October 7, 2008 Thanks for the help! Here is the case info Tech Support Express Case [698854] Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 7, 2008 Corsair Employee Share Posted October 7, 2008 Approved and you should get the conformation in a about 10-20 min. Link to comment Share on other sites More sharing options...
chman Posted October 7, 2008 Author Share Posted October 7, 2008 You are GOOD :biggrin: Got all of the info and the chips are winging their way to CA. Thanks again for all the help! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 7, 2008 Corsair Employee Share Posted October 7, 2008 NP Please let em know if you have any more questions! Link to comment Share on other sites More sharing options...
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