TheBrit Posted January 1, 2008 Share Posted January 1, 2008 Hi. I sent some Corsair memory back in Aug 2007 with an RMA after filling in the online form. I received an email to say that it had been received and another saying that it was being looked at. I've heard nothing since! It's difficult for me to phone Corsair as I'm not in the USA. Please could you investigate? According to the online status at Tech Support Express Thank you for choosing Corsair products! The following is the status of your RMA Number 1020035. RMA Issued On: N/A Defective Parts Received on: 8/14/2007 * NOTE: it may take up to 24 hours for this date to be updated after arrival at Corsair Part Number Received: CMX512-3200LLPT Quantity Received: 2 RMA Replacement Parts Ship Date: N/A Replacement Part Number: N/A Replacement Part Quantity: N/A Replacement Shipping Method: N/A Replacement Shipping Tracking Number: N/A Link to comment Share on other sites More sharing options...
bigbuck08 Posted January 1, 2008 Share Posted January 1, 2008 You would either have to call them or send them an email asking for a status update. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 2, 2008 Corsair Employee Share Posted January 2, 2008 Yes I am sorry about that, please call our customer service at 888-222-4346 or 510-657-8747 Ext "0" and they will take care of you. Link to comment Share on other sites More sharing options...
TheBrit Posted January 2, 2008 Author Share Posted January 2, 2008 Thanks. Just spoke to a helpful guy there who is going to get the replacement parts shipped. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 2, 2008 Corsair Employee Share Posted January 2, 2008 Great and please let me know if you have any more questions, and please let me know if you don't have the modules in the next 7-10 days. Link to comment Share on other sites More sharing options...
TheBrit Posted February 9, 2008 Author Share Posted February 9, 2008 Hi I've still not received the replacement memory! Could you look into this further? It's very poor customer service. Surely it's not that hard to ship items between the USA and the UK. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 11, 2008 Corsair Employee Share Posted February 11, 2008 I just spoke to the Supervisor on Customer Service and they are going to send you one set of Twinx2048-3200C2 modules ASAP. Should go out today I am not sure how long it will take and they tried to call but could not get to you on the phone. Link to comment Share on other sites More sharing options...
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