allygill Posted July 12, 2007 Share Posted July 12, 2007 My new 4Gb Flash USB Stick works OK in a Vista Ultimate powered Compaq nx6325 but the same stick generates a "Hardware ID Missing" message on my ASUS r1f laptop under Vista Business. Any ideas as to what could be causing this ?:confused: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 12, 2007 Corsair Employee Share Posted July 12, 2007 Can you test the drive in another system? Link to comment Share on other sites More sharing options...
allygill Posted July 21, 2007 Author Share Posted July 21, 2007 Tried in an XP Pro Dell 630 and worked with no problem. Formetted drive - still OK, still worked in Vista Ultimate on HP, but still returns Missing Hardware ID on ASUS with Vista Business:confused: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 23, 2007 Corsair Employee Share Posted July 23, 2007 Does the drive still work in Vista Business when you get that error? Link to comment Share on other sites More sharing options...
Kreed Posted July 24, 2007 Share Posted July 24, 2007 Just wanted to let you know I am having the same issue with a pnq 4GB thumbdrive in my R1F and vista business. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 24, 2007 Corsair Employee Share Posted July 24, 2007 That sounds more like a issue with the O.S. but we are checking into the issue. However we have found no problems with our drive as of yet. Link to comment Share on other sites More sharing options...
allygill Posted July 25, 2007 Author Share Posted July 25, 2007 The stick doesn't register on the list of drives after the error message (icon) appears and disappears, so can't access it. Ally. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 25, 2007 Corsair Employee Share Posted July 25, 2007 If you can can you try and connect a USB hub to your notebook and then connect a UFD to the hub. If this setup still doesn’t work, you may want to reinstall the Windows Mass Storage Drives. Link to comment Share on other sites More sharing options...
allygill Posted July 27, 2007 Author Share Posted July 27, 2007 Tried adding the HUB but thatmade no difference, nor did attempts to update the device driver - no newer items were located. However, uninstalling the MSD driver and reinstalling it had the desired effect. CORSAIR device now located, visible and in use. Thanks for you help...:): Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 27, 2007 Corsair Employee Share Posted July 27, 2007 Great and thank you for letting us know! Link to comment Share on other sites More sharing options...
GeorgeCDorn Posted August 2, 2007 Share Posted August 2, 2007 I bought the 16GB stick. Under Vista Business I get the Hardware ID missing message. The stick isn't recognized. I uninstalled the driver and re-installed. To make sure I'm on the right page: I went to Device Manager, USB, USB Mass storage device, properties, uninstall. The re-install was done by Windows automatically. This did not help a thing. The stick is not recognized, other usb devices are without problems. [update] Just tried one more thing: uninstall the driver, shutdown, insert usb drive, turn on machine. Vista recognizes the drive, assigns a driver letter, starts in parallel to install the driver. I can't safely remove the drive because no tray icon is displayed. When I pull the drive out and insert it again I get the Hardware ID missing message, the drive is not found, I can't use it. Under XP pro the stick is recognized, I can copy files to it, read them etc. In a nutshell I can't use the stick with my Vista laptop (Asus R1F), a real showstopper. Any ideas? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2007 Corsair Employee Share Posted August 2, 2007 Did you try and remove all of the devices listed under USB Devices with nothing connected and restart the system? Then when you connect the FV if the driver is not detected send it to //Windows/system32/drivers or just search for the driver its looking for in another Window. Link to comment Share on other sites More sharing options...
GeorgeCDorn Posted August 2, 2007 Share Posted August 2, 2007 Thanks, but nothing changes. I went to device mgr, USB controllers, uninstalled the only device in the list, rebooted, opened device mgr, found an usb mass storage device although nothing was attached. I uninstalled it again, plugged in the FV, it was added, a drive letter was assigned. So far ok. Now, no icon in the tray to remove the FV or any other device. "Ejecting" it via explorer. Waiting a little. Re-inserting the FV, device gets installed, Hardware ID missing message flashes again. No drive letter assigned, nothing in device manager. Scan for new hardware, nothing new is found. It's just not an option to go to device mgr, de-install all USB devices, reboot, hope everything works out after inserting FV, each time I want to use it. Let alone telling someone: please copy your files on my FV, oh, Vista I see, hm..., you might have to open device mgr, uninstall the USB mass storage device.... The way I would like my FV to work is simple (and not unreasonable I guess): plug it into my laptop, use it, remove it safely, use it elsewhere. Repeat. I've got three usb drives: one Dell, one Imation, one XXXXXXXXX, 128MB, 1GB, 2 GB, all of them work without a flaw at any of the three USB slots (I tried all of them, I also tried inserting the extension cable instead of the FV directly). Currently the FV "behavior" it looks like a dealbreaker to me. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2007 Corsair Employee Share Posted August 2, 2007 I went to device mgr, USB controllers, uninstalled the only device in the list, rebooted, opened device mgr, found an usb mass storage device although nothing was attached. I uninstalled it again, plugged in the FV, it was added, a drive letter was assigned. So far ok. That would suggest there is or maybe some other driver you need to get from the manufacturer of your NB. Have you talk to the maker of your NB and or searched for this problem and seen if others have the same problem? Link to comment Share on other sites More sharing options...
GeorgeCDorn Posted August 2, 2007 Share Posted August 2, 2007 Yes, I went to the Asus forum, tabletpcreview, and gottabemobile.com, plus did some google searches (and microsoft.com). No luck with "Hardware ID missing" (few hits, essentially this forum) but with usb flash drives. However, the "solution" seems to require copying missing drivers to the Windows directory or updating old ones. Another approach was tinkering with the registry but the original problem did not seem to be similar enough to do this. What I find a little odd is that the OS sometimes seems to recognize the drive and sometimes not. What worked for allygill does not seem to work for me although we seem to have quite similar hardware. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2007 Corsair Employee Share Posted August 2, 2007 We can try replace the drive for you but the problem you have described in from your O.S. or some other software or driver from the sounds of it expecially if its working in another O.S. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
jcb7j Posted August 16, 2007 Share Posted August 16, 2007 I have the exact same problem down to every detail (R1F, 8 GB stick from Newegg). GeorgeCDorn, did you ever find a solution? AllyGill, if you read this, could you explain in detail the process you went through uninstalling your drivers (i.e. was the stick attached, did the computer automatically perform the reinstall or did you have to restart and reattach the drive, etc.). One note though, I was originally getting a message saying: Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. But one time after I plugged it in, it seemed to install the driver, but then I have gotten the hardware id missing message ever since (there is a hotfix for the first error I received, I tried installing it, but I am still getting the hardware id missing message). Link to comment Share on other sites More sharing options...
technotrach Posted August 17, 2007 Share Posted August 17, 2007 i have the same problem with voyager 2gb and asus r1f. Flash works fine in xp and vista in several other coputers Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 17, 2007 Corsair Employee Share Posted August 17, 2007 It should be the same solution, just try and re-install the USB storage drivers. With that system and make sure you have the latest Chipset drives installed before you remove the USB devices in Device manager. Link to comment Share on other sites More sharing options...
allygill Posted August 19, 2007 Author Share Posted August 19, 2007 Hi jcb7j - i'm afraid it's been a while so can't remember exactly what i did, but, i'm sure I had removed all usb devices, then removed the driver from within device manager and did a shutdown and then booted up again. I'm fairly certain that Vista did the installation automatically, once I put the flash stick back in. Good luck, I really understand your frustration, especially as this should be such a trvial thing:laughing: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 20, 2007 Corsair Employee Share Posted August 20, 2007 Just uninstall all the devices first then the USB on Board devices listed Link to comment Share on other sites More sharing options...
GeorgeCDorn Posted August 21, 2007 Share Posted August 21, 2007 Sorry, it took me a while to get a replacement 16GB stick. Same problem: Dell 600, two different desktops, 3 different OS: no problem. Asus R1F: no go. Tried all methods discussed above again, plus two different usb hubs with their own power supply. It just doesn't work. I contacted Asus via email, the phone, finally one tech support guy called me back. No luck, he said that they don't have experience with those large memory sticks. Workaround: don't use any kind of memory stick >= 8GB. He told me to get back to Asus in two weeks. There could be a bios update or an update of another piece of software that interferes with the usb power management. But it wasn't a commitment. I guess Corsair is not off the hook. My two year old Kay-eye-en-gee-ess-tee-ohh-en 2GB stick works flawlessly. Somehow it appears to me to be a strange combination of Asus and Corsair, not exactly a marriage made in heaven... Oh, the tech support guy mentioned a "nbprobe", software that did something to the usb power (in the past). He didn't follow up on his own remark, except that he didn't think it was a solution to my problem. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 21, 2007 Corsair Employee Share Posted August 21, 2007 GeorgeCDorn If you like you can call our tech support and ask for me I will be happy to try and help you. However, our Flash drives use a HUB in the device and some devices like this cannot work threw a HUB. 800-205-7357 is our number. Link to comment Share on other sites More sharing options...
GeorgeCDorn Posted August 23, 2007 Share Posted August 23, 2007 Thanks, the number doesn't work outside the US, have you got an international one please? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 23, 2007 Corsair Employee Share Posted August 23, 2007 Yes sorry 510-657-8747 but its not toll free. When you insert the FV does the Asus R1F system see its there but just cannot find a driver? Link to comment Share on other sites More sharing options...
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