Nazar Posted July 9, 2007 Share Posted July 9, 2007 Hi RAM GUY, My case No is 171880, RMA No is 1010518. According to courier tracking, shipment was received by Corsair on June 20, 2007. I have contacted RMA dept via e-mail, but without satisfaction :confused: I would be grateful if could check this and provide me with courier details if the new sticks were sent back to me. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2007 Corsair Employee Share Posted July 9, 2007 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
Nazar Posted July 9, 2007 Author Share Posted July 9, 2007 I am not sure if my language skills are enough, but it seems we are speaking different. RAM GUY, could you please ask someone at RMA to answer my question exactly. I want to know if my sticks (1 set, 2 sticks :biggrin: ) were replaced and, if so, tracking No. Please see below :D: Sent: Tuesday, June 26, 2007 10:31 PM To: RMA Service Cc: nazarovv@mtu-net.ru Subject: Re: RMA package Dear support team, My RMA No 1010518. Would you be so kind to provide me with the status of it? Received, replaced, shipped? If so, I will be grateful, if you would provide me with the courier name and tracking number. Thank you in advance, From: RMA Service Sent: Wednesday, June 27, 2007 8:31 PM Subject: RE: RMA package Hello, Are you trying to receive 2 sets of TWIN2X2048-8888C4DF ( equals 4 sticks)? RMA Support Sent: Wednesday, June 27, 2007 10:37 PM To: RMA Service Subject: Re: RMA package Hi, I am trying to have information about my USD 700+ investment. Of course I mean 1 set (2 sticks) of 8888C4DF. According to courier (http://www.tnt.com) the package was received by Corsair on June 20, 2007. I am asking you to provide me with 1) Was 1 set (2 STICKS) replaced. 2) Was new set sent back to me 3) If it was sent, please provide me with courier company name and AWB (Shipment Air Waybill) so I could track the shipment at the courier website. Thats all I want to know. Thank you, Hello, I have changed the information in the system to what you have provided. Instead of receiving 2 TWIN2X2048-8888C4DF I changed it to receiving 1 TWIN2X2048-8888C4DF. Thanks RMA Support Hi, Thats great you have changed to receiving 1 TWIN2X2048-8888C4DF. I need to know, WHEN I WILL RECEIVE THEM BACK? UPS TRACKING NUMBER WILL BE ENOUGH. Thank you, Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2007 Corsair Employee Share Posted July 9, 2007 I have sent the CSG manager a message and asked him to contact you! Link to comment Share on other sites More sharing options...
Nazar Posted July 22, 2007 Author Share Posted July 22, 2007 Two weeks more and only one e-mail, wondering for tracking number and how many sets or sticks I am trying to receive. Such "warranty" is a shame. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 23, 2007 Corsair Employee Share Posted July 23, 2007 I am sorry but as I said you should call them at 510-657-8747 and Dial "0" and they will help you. I did send them another message but you should call them as I asked before. Link to comment Share on other sites More sharing options...
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