tqhoang Posted June 14, 2007 Share Posted June 14, 2007 Hi, I previously posted to the forum regarding this batch of TwinX 2GB DDR400 Registered ECC memory not being compatible with my Intel Xeon system and PU-DL motherboard here. http://www.houseofhelp.com/forums/showthread.php?t=58744 Well I've obtained a working dual Opteron 244 (1.8GHz) with the MSI K8T Master2-FAR motherboard to use the memory in and the system does not POST...it just beeps. I tested each module individually and the problem is isolated to one of the two DIMM's. I verified that the DIMM slots were working ok with an existing set of TwinX 1GB DDR400 REG-ECC Low Latency. Please let me know if I can RMA the bad memory. Also since it was TwinX memory, should I ship both back so that I can get an identical pair back? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2007 Corsair Employee Share Posted June 14, 2007 Let's get them both replaced. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
tqhoang Posted June 14, 2007 Author Share Posted June 14, 2007 Thanks, I'm going to fill out the RMA form now. Just a quick question though. If the part number is for TwinX memory (TWINX2048RE-3200), what do I put for the quantity? 1 or 2? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2007 Corsair Employee Share Posted June 14, 2007 If you have Twinx2048RE-3200 the quantity would be one because that is a Kit part number of Two modules. Link to comment Share on other sites More sharing options...
tqhoang Posted June 18, 2007 Author Share Posted June 18, 2007 RamGuy - I submitted for an RMA number back on 6/14, but I have not yet received an email from Corsair. Any idea what could be holding it up? UPDATE - Nevermind, I just got an email from them now. Thanks! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 19, 2007 Corsair Employee Share Posted June 19, 2007 Thank you for letting me know! Link to comment Share on other sites More sharing options...
tqhoang Posted June 20, 2007 Author Share Posted June 20, 2007 Ok, I have sent the modules back via FedEx express and will patiently wait for the replacement. -- Next issue -- I just ran into a strange problem with my existing set of Corsair TWINX1024RE-3200 (2x512MB) Low Latency Platinum (LL PT) modules though. The DIMM's are marked as v1.1. I had mistakenly put them in the same colored slots (like most other motherboards) but on the MSI K8T Master2-FAR system, that is single-channel mode. So I put the memory in slots 1 & 2 (different color) for dual-channel and Windows now locks up on bootup. I tried running Memtest86+ but that immediately caused a reboot. On a whim, I go into the BIOS and disable the ECC ChipKill feature and now it runs Memtest86+ w/o any problems. So it seems that when these modules are in dual-channel mode, the ECC ChipKill causes big problems. Aren't these TWINX Reg-ECC modules compatible with AMD ECC ChipKill? For now I'm going to have to live with the ECC turned off until I get back my other set of DIMM's. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 20, 2007 Corsair Employee Share Posted June 20, 2007 No they are not only a few specific modules were compatible with that feature, and we never released them to the public only a few OEM's because they were more expensive. Link to comment Share on other sites More sharing options...
tqhoang Posted June 20, 2007 Author Share Posted June 20, 2007 Ok, so the normal ECC bit-error corrections and ChipKill are two different things? If so, then is normal ECC feature on the memory useless on my motherboard? Memtest86+ says that ECC is totally disabled when I disable ChipKill. Not sure how to test while I'm in Windows. I thought CPU-Z would show it, but it just shows the DIMM's as supporting ECC...not necessarily using ECC. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 20, 2007 Corsair Employee Share Posted June 20, 2007 Yes chip kill is something that came with AMD64 and is fairly new and is not the same as ECC, but Intel adopted the feature as well on their server chipsets. Link to comment Share on other sites More sharing options...
tqhoang Posted July 7, 2007 Author Share Posted July 7, 2007 RamGuy - I submitted for an RMA number back on 6/14, but I have not yet received an email from Corsair. Any idea what could be holding it up? UPDATE - Nevermind, I just got an email from them now. Thanks! RamGuy - I sent my RAM back via FedEx Express Saver and they show that it was delivered back on 6/21. Is there a backlog of RMA's or something? Seems that the typical "72hr turn-around plus 3day shipping" time window has elapsed already. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 9, 2007 Corsair Employee Share Posted July 9, 2007 I am sorry we can no longer check RMA status in Tech Support; please call our customer service at 888-222-4346 or 510-657-8747 Ext “0” or send them an email (rma@corsairmemory.com) with your RMA# and ask them for the status! Link to comment Share on other sites More sharing options...
tqhoang Posted July 13, 2007 Author Share Posted July 13, 2007 Thanks for the info. I sent an email but haven't gotten any reply so I just called the toll free number for the status. Uggh...turns out that you guys don't have stock of the RE stuff and the guy told me that it won't ship until July 30th. :[pouts: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 13, 2007 Corsair Employee Share Posted July 13, 2007 Sorry about that, I know that we have had strong sales this quarter and there have been IC shortages. Again I am sorry I would call them next week and see if there is any update. Link to comment Share on other sites More sharing options...
tqhoang Posted September 21, 2007 Author Share Posted September 21, 2007 Ok, so I eventually got my memory about a month ago. It turned out that the first person I spoke to didn't know that my TwinX DDR-400 RE was discontinued. The next guy I spoke to shipped me a pair of standard server DDR-400 RE modules. The modules work & test out fine...but only by themselves. Now I have an issue where my motherboard doesn't boot with my existing TwinX DDR-400 RE LowLatency modules. It only works with one or the other. I have tried the latest beta BIOS, swapping the memory banks, and also tried manually setting the CAS latency to 3 in the BIOS but it still won't boot. Now I'm stuck with only 2GB of memory (the RMA'ed ones) for my Opteron workstation. Are there any compatibility issues with the TwinX DDR-400 RE LowLatency and the Server Memory DDR-400 RE ??? :confused: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 24, 2007 Corsair Employee Share Posted September 24, 2007 You will need to contact our customer service and get them all replaced. 888-222-4346 or 510-657-8747 Ext "0". Link to comment Share on other sites More sharing options...
tqhoang Posted September 24, 2007 Author Share Posted September 24, 2007 By "all", do you mean just the TwinX DDR-400 RE LowLatency pair or my entire set of RAM? I was hoping to not take my server permanently off-line. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted September 24, 2007 Corsair Employee Share Posted September 24, 2007 Ideally you would want to have all the modules replaced with a matching set of memory to ensure compatibility in the system. If you would just like to return the faulty modules, that is fine, however the new modules may or may not be compatible with the older ones. Link to comment Share on other sites More sharing options...
tqhoang Posted November 25, 2007 Author Share Posted November 25, 2007 RamGuy, I can't take our server off-line, so I have submitted an RMA (Case# 335491) for just the TwinX1024RE-3200LLPT. At this point, I'd be happy if I could just both pairs of DDR400-RE memory working together in my MSI K8T Master2-FAR motherboard. I would be happy with just the standard CM72SD1024RLP-3200/S memory. Thanks for the help. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 26, 2007 Corsair Employee Share Posted November 26, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 Ext "0" after 8:00 AM Pacific Time tomorrow! Link to comment Share on other sites More sharing options...
tqhoang Posted December 6, 2007 Author Share Posted December 6, 2007 Please call our customer service at 888-222-4346 or 510-657-8747 Ext "0" after 8:00 AM Pacific Time tomorrow! RamGuy - We've decided to take the server offline while I RMA the memory. I called the RMA dept on Monday 12/3 and was told that tech support would call me back. I have not received any calls thus far. What should I do?...Call customer service again and make sure they know that I'm including all the memory (2x CM72SD1024RLP-3200/S + TWINX1024RE-3200LLPT)? Thanks! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 6, 2007 Corsair Employee Share Posted December 6, 2007 Yes, give them a call and they should be able to get this set up for you! Link to comment Share on other sites More sharing options...
tqhoang Posted January 8, 2008 Author Share Posted January 8, 2008 I just received the RMA but it only had one stick of CM72SD1024RLP-3200/M...suppose that was the only solution to my TWINX1024RE-3200-LLPT not working...but that's fine. The problem now is that my original two sticks of CM72SD1024RLP-3200/S (which were part of the first RMA) were not sent back to me. They wouldn't be shipped back separately right? Now I have to call customer/tech support again... :mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 8, 2008 Corsair Employee Share Posted January 8, 2008 Unfortunately I do not have access to any RMA information, you will need to give them a call. Link to comment Share on other sites More sharing options...
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