AMS Posted January 9, 2007 Share Posted January 9, 2007 I have seen too many posts about this particular issue...very concerning. I have too many docs on my flash card that are pertinent to my job, and now are totally gone. I have used the link you provided others, for recovery software, but none of the five I tried work...if anything, will report errors trying to read data. Please...is there anything else I can do? I do not care to see the same email posted...I have already read every word... I am very reluctant to even use this in my field, as how can I rely on it now? There are too many people having the exact same issue, and all you suggest is to try recovering the data, to use the EzRecover and just try again. If it does not work, you will replace it.... How is this making your customer's feel good about your product? What can we do? Thank you, Aaron Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 9, 2007 Corsair Employee Share Posted January 9, 2007 Aaron, I would suggest we get your drive replaced based on what you have posted. And you have to remember that we sell a large volume of this product, more than 50,000 per week and some weeks its well over 200,000 units per week. While I understand your frustration the number of people having problems is less than 1/2 of one percent. Link to comment Share on other sites More sharing options...
AMS Posted January 9, 2007 Author Share Posted January 9, 2007 This is true...I am the, fortunately, small percentage. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 9, 2007 Corsair Employee Share Posted January 9, 2007 Please let me know when you get the new drive! Link to comment Share on other sites More sharing options...
AMS Posted January 9, 2007 Author Share Posted January 9, 2007 I have requested an RMA...so I am waiting on this to return the one I have...thanks. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 10, 2007 Corsair Employee Share Posted January 10, 2007 It will take 24-48 hours to get a reply excluding weekends and Holidays. If not please call them at 888-222-4346 Ext "0" or 510-657-8747 Ext "0". Link to comment Share on other sites More sharing options...
yobi Posted January 12, 2007 Share Posted January 12, 2007 :[pouts: same problem profalic driver. 2gb voyager and EzRecover scr. http://img329.imageshack.us/img329/1298/ezrecovereh5.jpg Link to comment Share on other sites More sharing options...
AMS Posted January 12, 2007 Author Share Posted January 12, 2007 Yes...well...dealing with the support personnel has been great. They took care of the problem. I never got my data back...but that is why you should never fully rely on any one device...I should have been keeping backups on my PC as well...Cheers to the support staff here! Use this link to start your support... http://tsxpress.corsairmemory.com/ Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 12, 2007 Corsair Employee Share Posted January 12, 2007 Thank you AMS! And yobi Please try and format the drive from a command Prompt in Windows with this syntax: Format (X:) /FS:FAT32 /U (X=the drive letter assigned to the Flash Voyager) If you still have problems, let’s get it replaced. Please use the RMA request found in TSXpress or follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
yobi Posted January 13, 2007 Share Posted January 13, 2007 thx ram guy am send request for rma. ps. no success in command Prompt Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 13, 2007 Corsair Employee Share Posted January 13, 2007 NP we will be happy to replace it! Link to comment Share on other sites More sharing options...
yobi Posted January 23, 2007 Share Posted January 23, 2007 RAM GUY please check my RMA Status :rolleyes: RMA# R219976 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 23, 2007 Corsair Employee Share Posted January 23, 2007 Your RMA has not got to us yet, do you have tracking information from the shipper you used? Link to comment Share on other sites More sharing options...
yobi Posted February 19, 2007 Share Posted February 19, 2007 my brand new pedrive arive:): thx. corsair Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 19, 2007 Corsair Employee Share Posted February 19, 2007 Thank you for letting us know, please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
polaris Posted February 20, 2007 Share Posted February 20, 2007 hi, i have the same problem. can i get mine replace? i've tried reformatting and ez recovery. though it didn't work. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 20, 2007 Corsair Employee Share Posted February 20, 2007 Yes, please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
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